I have consulted with developers, integrators, and we all agree that Viafoura's team is a dream to work with Review collected by and hosted on G2.com.

Have not found anything just yet that can be considered a problem. Review collected by and hosted on G2.com.

Strong technical product support when it comes to implementing new features. Review collected by and hosted on G2.com.

They have too many good ideas and suggestions and I can't keep up with them! Review collected by and hosted on G2.com.

They offer a way to contact them via Slack, which makes it very easy and convenient to reach out to them if I need anything. They are also very friendly and professional during meetings. I really feel like they are on our team and are hoping for us to succeed as we use Viafoura on our website. Review collected by and hosted on G2.com.

Nothing comes to mind! Any issues that have come up have been resolved quickly. Review collected by and hosted on G2.com.

They are very upfront. They know our integration of their tool very well, and they are eager to share data beyond what we can get ourselves with our internal reporting, and their Quicksight platform. Sean is always ready to help, as are their developers. The relationship between our development team and theirs seem fluid and easy. Review collected by and hosted on G2.com.

The back-office for a non-user does not seem like the most user-friendly, but I may not have all configurations that a user has. I am a product manager so I don't use the tool on a daily basis. I have not heard complaints from users and moderators.

I feel like our integration of the tool is the downside, meaning that there seem to be a lot of low-hanging fruits for us. Sean and Dalia are quick to spot our blind spots in our implementation, so that is always appreciated and helpful. Review collected by and hosted on G2.com.

As Chief Product and Innovation Officer, I focus on aligning product decisions with strategic goals, fostering community, and driving revenue. At The Dallas Morning News, and previously at the Toronto Star, I’ve seen how an engaged and well-moderated community can transform the connection between newsrooms and their audiences.

Viafoura helps us drive registrations, host respectful discussions, and protect our journalists while building a thriving community. It goes beyond moderation, creating community-driven content experiences that subscribers value and we can monetize. By integrating Viafoura, we’ve scaled moderation and enhanced our ability to deliver content that deeply resonates with our audience. Review collected by and hosted on G2.com.

No solution is flawless, and community management challenges constantly evolve. Yet, Viafoura’s proactive partnership and dedication to meeting new needs consistently stand out. Review collected by and hosted on G2.com.

I love being able to quickly access data and take part in conversations with our community of users. Review collected by and hosted on G2.com.

I wish the reports were more dynamic and easier to build for the user. Review collected by and hosted on G2.com.

Working with our Viafoura partner has been nothing short of delightful. Danielle is always on top of it and quick to answer questions and jump in with support. Review collected by and hosted on G2.com.

We've had some difficulties pairing the Viafoura data with our own data collection system, which limits how much performance analysis I can do. We're working on a solution and the VF team has been excellent partners in this solution, but this has been a hindrance to our rollout and ease of use. Review collected by and hosted on G2.com.

Easy to use - and team are very helpful, including Sean who always replies to emails and is super helpful during calls.

Moderation team always keep me up to date with any issues, and reply fast to any of my concerns. Review collected by and hosted on G2.com.

Though tricky at first, Viafoura is easy to navigate with a team at hand to help. Review collected by and hosted on G2.com.

AI-based moderation that identifies spam, obscenities, and even politically charged language, and puts them into a moderation queue for our staff to review. Review collected by and hosted on G2.com.

Reporting/analytics are difficult to to access and use. Review collected by and hosted on G2.com.

When you sign a contract with Viafoura, you get more than a suite of products, you get dedicated partners who are committed to setting you up for success beyond implementation. Everyone I have had the opportunity to work with on the Viafoura team is a true partner who not only wants to understand our business goals, but will make recommendations and work with us to ensure we reach those goals.

The AI + human moderation services that Viafoura has continued to invest in keep conversations civil and productive -something the Viafoura team keeps top of mind when they are building their products and piloting new features. They understand the importance of community, and have proven that they genuinely care about healthy online discourse. Review collected by and hosted on G2.com.

If there is one thing I would improve about Viafoura, it would be their moderator dashboard. I work for a company that has multiple properties, and I would love have the option to run searches and change site settings across every property from a central location - this would make it so much easier to make adjustments and scale tests. Review collected by and hosted on G2.com.