I appreciate Viafoura because the extension is easy to use, and their team made it incredibly easy to set things up. The whole process, from kickoff to onboarding and the QA process, was very organized. As a project manager, it’s nice to have a partner who is organized, making it clear what our team needs to do to get different functions live. The instructions they provided to our dev team were straightforward, and they gave us a comprehensive timeline to follow. They were also quick to support us whenever we had questions. Overall, my experience has been great, and I would rate it 10/10, definitely recommending it. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

The customizability of the automoderation tools to reflect the "voice" of our community of site users. Review collected by and hosted on G2.com.

"Dislike" is too strong a word, but the out-of-the-box style of nested comments (depth, indents, lines) in lengthy reply threads can get a bit difficult to follow. Review collected by and hosted on G2.com.

We have been working with Viafoura since 2023, and we were able to implement their tools on our websites with minimal time and effort, and the Viafoura team supported us throughout the process. Our team has been collaborating with Laura, who is always quick to respond to any questions we have and stays updated on the work our development team is doing. This allows her to offer helpful suggestions on how we can make the most of Viafoura in the future. Additionally, the development team has assisted us in resolving some coding issues we encountered with the platform. All in all, this is a wonderful product and has helped grow our online community. Review collected by and hosted on G2.com.

The Viafoura admin panel can be somewhat confusing to navigate. I don't use it frequently, but whenever I do, I find myself needing to re-familiarize myself with where different options are, like the Site Settings. Review collected by and hosted on G2.com.

I like that Viafoura appears to be working as a value generator or churn reducer for subscribers. I appreciate that it has some AI features to help with moderation. I also like that our Terms of Service with Viafoura and users allows us to reach out to commenters for the purpose of journalism or reporting. Review collected by and hosted on G2.com.

I want better moderation from the AI tool. Fewer false positives. A better way to greenlight certain terms (or to ban them). I would like some Slack integrations. Review collected by and hosted on G2.com.

It's so important to have civil spaces online and being able to trust Viafoura's moderation tools to keep our brands, readers and colleagues safe has been fantastic. Review collected by and hosted on G2.com.

Viafoura can be slower to deliver on features than I'd expect. What is there works great, but evolution is not quick. Review collected by and hosted on G2.com.

Working with Viafoura was easy our account manager made sure we always had what we needed at all times and went above and beyond to help with our timelines. Review collected by and hosted on G2.com.

In a world with tons of third party services this is another one to implement. Viafoura has a pretty good product and as a developer it wasn't difficult to setup at all, its just another thing to maintain. Review collected by and hosted on G2.com.

I like that it makes it easier for us to monitor comments on our website a and see what topics our communities are most engaged with. I also like that we can engage with our community in a more interactive way through the polls. Review collected by and hosted on G2.com.

I wish that we could personalise things more to our sites needs, but with the things we've wanted to change so far, more poll options for example, they have been very responsive to our requests. Review collected by and hosted on G2.com.

I found the Viafoura module easy to install, which made transitioning from our past provider smooth. Its integration with our authentication platform was straightforward and hassle-free. I also appreciate the customization options and the capability to integrate seamlessly. The notification tray is a standout feature in engaging with our users effectively. Review collected by and hosted on G2.com.

The engagement starter and the polls need some improvement, specifically the capability to use stand-alone polls independent from the engagement starter. Review collected by and hosted on G2.com.

Laura Williams and the team have been responsive, helpful, and encouraging throughout. They’ve supported us as we grow our comment component, and they continue to encourage us to keep improving and developing it further. Review collected by and hosted on G2.com.

Nothing so far. things have been going very well. Review collected by and hosted on G2.com.

Viafoura is an easy to use platform for moderating comments on blogTO. The userface is simple and I never get confused about where to go/what to click on. Our representative, Laura, is the best!!!! Review collected by and hosted on G2.com.

Honestly, not much I dislike...maybe just that it could offer a few more customization options? Review collected by and hosted on G2.com.