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MS

Milind S.

Mid-Market (51-1000 emp.)

11/15/2023

"Viafoura is a great technology partner"

5/5

What do you like best about Viafoura?

The people! Best Customer Experience team, tech expertise, partnership mindset to work with your business stakeholders Review collected by and hosted on G2.com.

What do you dislike about Viafoura?

We had a successful product in web and were eagerly waiting to get the Mobile App SDK developed by Viafoura, they did not disappoint and we at the Star were the first to deploy the commenting SDK, easy to integrate. Review collected by and hosted on G2.com.

Response from Dalia Vainer of Viafoura

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Hey Milind, thank you so much for the 5 stars! We're absolutely stoked to be on this journey with Star, and being a part of their story is truly exciting for the folks here at Viafoura. Developing the Mobile App SDK and being the first to deploy it at Star – now that's a highlight we're proud of!

DC

Davide C.

Enterprise (> 1000 emp.)

5/15/2023

"One of the best tools for maximixing user engagement"

5/5

What do you like best about Viafoura?

Viafoura is a complete set of essential tools, very easy to set up, to configure and to use. These tools are useful to improve the user experience on the page and maximize his/her engagement. More engagement means more time spent on page and more revenue for the publisher. The analysis of the raw data could be a great help for scientists to better understand users' behaviour and to feed and train look-alike models. Review collected by and hosted on G2.com.

What do you dislike about Viafoura?

Nothing to dislike or relevant to issue. Review collected by and hosted on G2.com.

Response from Dalia Vainer of Viafoura

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This made our day! We're thrilled to contribute to your revenue growth and provide valuable data analysis for better user understanding! Thank you for your partnership and we look forward to supporting your continued success!

WW

William W.

Community Moderator

Enterprise (> 1000 emp.)

2/9/2023

"User of Viafoura's moderation console"

4/5

What do you like best about Viafoura?

The main upside of using Viafoura is that I am able to filter content based on what needs to be worked on as a priority. I am able to edit these filters however I see fit without having to delete an entire workspace and start over again. Review collected by and hosted on G2.com.

What do you dislike about Viafoura?

Speaking on the moderation console specifically, I dislike the fact that you are unable to sort queues from newest to oldest as most of the time I need to be working on the most recent content first. To combat this, I can create a saved search which filters from newest to oldest, however I find saved searches to be clunky and slower in comparison. Review collected by and hosted on G2.com.

What problems is Viafoura solving and how is that benefiting you?

Viafoura is making it easy for our moderation team to organise content and it allows us to prioritise our work, which ensures that we are staying on top of the most recent posts. It's customisable automatic moderation filter allows us to make the console our own and makes our lives easier while saving time, as it automatically removes comments which we would previously would had to track down and remove manually. Review collected by and hosted on G2.com.

Response from Dalia Vainer of Viafoura

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Hey William! Thank you for your valuable feedback on Viafoura's moderation console, these were super useful! We understand your thoughts on saved searches and are actively working on streamlining and improving their functionality. Our goal is to provide you with a faster and more efficient experience. Thank you for being a valued user of Viafoura!

PL

Philippa L.

Enterprise (> 1000 emp.)

2/6/2023

"Good moderation software with excellent customer service"

4/5

What do you like best about Viafoura?

The customer service is excellent. It's easy to get hold of someone to help us with queries and issues. Matthew and colleagues are keen to help, and often go beyond the call of duty to help us find solutions that go beyond what the tech does. Review collected by and hosted on G2.com.

What do you dislike about Viafoura?

The user interface is not always intuitive. There are elements that don't seem to do anything but are still prominent, and other useful features that are hidden away. There are a couple of persistent bugs that affect some of our commenters, that have not been resolved. Review collected by and hosted on G2.com.

What problems is Viafoura solving and how is that benefiting you?

We use Viafoura to prioritise post-moderation and to work through moderation queues in priority order. We didn't have the ability to prioritise in our previous solution. This has enabled our moderators to tackle the worst offenders on the most prominent articles, rather than spreading resources thinly across all content equally. Viafoura's automod is very valuable as it removes profanities automatically, freeing up our moderators to tackle more nuanced comments. Review collected by and hosted on G2.com.

MW

Martin W.

Mid-Market (51-1000 emp.)

5/25/2023

"Excellent platform, good support"

4.5/5

What do you like best about Viafoura?

Onboarding process was very smooth and we hit our deadlines. Since launch, we have seen user engagement on the site increase - and we have not yet taken advantage of all tools provided by the platform. Review collected by and hosted on G2.com.

What do you dislike about Viafoura?

None so far, product is performing very well. Review collected by and hosted on G2.com.

Response from Dalia Vainer of Viafoura

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Thank you for your kind words! We're so thrilled that your onboarding process went smoothly and that you've experienced increased user engagement on your site. We're committed to continuously enhancing your experience with our platform and look forward to the continued growth of our partnership!

DB

Damien B.

Mid-Market (51-1000 emp.)

11/17/2023

"Amazing solution for comments !"

5/5

What do you like best about Viafoura?

Great Customer Support (thanks Dave ;) ) and amazing solution to engage our readers. Review collected by and hosted on G2.com.

What do you dislike about Viafoura?

Integration with external solutions for moderation that has some defaults. Review collected by and hosted on G2.com.

UP

Verified User in Publishing

Mid-Market (51-1000 emp.)

11/14/2023

"Top notch auto-moderation and ease of integration"

4.5/5

What do you like best about Viafoura?

The ease of use, ease of implementation, customer support and ease of integration with third party auth systems. Review collected by and hosted on G2.com.

What do you dislike about Viafoura?

Admin panel and analytics panel could have better UX Review collected by and hosted on G2.com.

JA

Juan Manuel A.

Mid-Market (51-1000 emp.)

3/13/2023

"A great work team, always attentive to the customer."

4.5/5

What do you like best about Viafoura?

It is a great social tool for the site, highly valued by our subscribers. What stands out about Viafoura beyond the great technology is the human team behind each project, helping us and always present for whatever we need. Review collected by and hosted on G2.com.

What do you dislike about Viafoura?

I had some conflict with the analytical tool. The input is quite cumbersome and, having another account linked with the data provider, quick access is quite complicated. Review collected by and hosted on G2.com.

EP

Verified User in Publishing

Mid-Market (51-1000 emp.)

11/29/2023

"Great partnership"

5/5

What do you like best about Viafoura?

We have a had great results with Viafoura:

Implementation of the Engagement Starter to help drive more registrations and more monetization opportunities

18% more user engagement since 2022

Very strong commenting community with 64% of comments as replies! Review collected by and hosted on G2.com.

What do you dislike about Viafoura?

Nothing that I can think of. Our experience has been great. Review collected by and hosted on G2.com.

JD

Jacob D.

Enterprise (> 1000 emp.)

3/2/2023

"Working with the Viafoura team has been an extremely enjoyable and productive experience so far."

4.5/5

What do you like best about Viafoura?

I like their dedication to being on the cutting edge of their field, and we often find that they're the driving force behind many of our strategy initiatives. Review collected by and hosted on G2.com.

What do you dislike about Viafoura?

I have not yet found something to dislike about working with Viafoura, in my experience. Review collected by and hosted on G2.com.

What problems is Viafoura solving and how is that benefiting you?

Viafoura is helping us increase our registration numbers through ease of commenting and suggested initiatives, and helping our reporters become more comfortable working in the comment sections. The implementation and encouragement of the live blog feature has greatly helped our engagement and time on page, especially in our smaller markets who weren't familiar with these new features. Review collected by and hosted on G2.com.