Being able to track the huge amount of data required to maintain a fleet of two aircraft
Customer support is excellent Review collected by and hosted on G2.com.
At times, previously input data is incorrect Review collected by and hosted on G2.com.
How interactive and easily reachable to Veryon support team is! Review collected by and hosted on G2.com.
I would like if Veryon offered MTR formats for log entries, not just the non-routine format. Review collected by and hosted on G2.com.
Thanks for the review Logan. We're delighted that you find our support team to be highly interactive and easily reachable. Providing responsive and accessible customer support is a key priority for us, and it's gratifying to know that our efforts are making a positive impact on your experience with Veryon Tracking.
We understand your desire for MTR formats for log entries in addition to the non-routine format currently offered. Your feedback is invaluable, and we're committed to exploring how we can expand our log entry format options to better meet the needs of our users.
Easy user interface and fairly intuitive. Review collected by and hosted on G2.com.
A few features could be enhanced. For example, filters on reliability reports Review collected by and hosted on G2.com.
Instant response to phone calls is great. Parts tracking system is a plus. Review collected by and hosted on G2.com.
If you open coming due from the maintenance information center you will only get those items even if you go to due list in maintenance . You then need to open something else and close it to get the full due list. Review collected by and hosted on G2.com.
Hello,
Thank you for taking the time to share your feedback about Veryon Tracking. We genuinely appreciate hearing from our users, as it helps us continuously improve our product and serve you better.
We’re glad to hear that you value the instant response to phone calls and find the parts tracking system beneficial. Ensuring efficient communication and providing robust tracking tools are key priorities for us, and it’s great to know these features are working well for you.
We also appreciate your feedback regarding the issue with viewing the full due list after opening items from the maintenance information center. Your insights are valuable, and we will take them into consideration for future improvements to the platform.
If you have any additional details or suggestions, we would love to hear them. Please feel free to reach out to our support team at customersupport@veryon.com or call 1 (800) 747-4560, and we’ll do our best to resolve any remaining concerns you might have.
The ease of use from MX tracking to WO and invoicing. Review collected by and hosted on G2.com.
Invoicing parts on outside assets does not allow for tax. Review collected by and hosted on G2.com.
Thanks for the feedback David! We're delighted to hear that you find the system easy to use, particularly for maintenance tracking, work orders, and invoicing. Simplifying these processes is a key goal for us, and it’s great to know that Veryon Tracking is effectively meeting your needs in these areas.
We understand your concern regarding the inability to apply tax when invoicing parts on outside assets. Accurate and comprehensive invoicing is crucial, and we take your feedback seriously as we work to enhance this functionality to better support your operations.
Customer service is very good. The home page is nicely laid out. Review collected by and hosted on G2.com.
Updating times and cycles, is a bit cumbersome. I always get a notice saying it is out of tolerance. Review collected by and hosted on G2.com.
Hi Shon. Pleased to hear that you find our customer service to be very good and that you appreciate the layout of the home page. Ensuring a positive user experience and delivering exceptional support are top priorities for us, so it’s great to know that these aspects of Veryon Tracking are meeting your expectations.
We also understand your concerns regarding the process of updating times and cycles, especially the notice about being out of tolerance. We recognize that efficiency and accuracy in these areas are crucial for maintenance tracking, and we’re committed to refining this process to make it as streamlined and user-friendly as possible.