SL
Sania L.
Small-Business (50 or fewer emp.)
"Responsive Support, But Customization Can Be Challenging"
5/5
What do you like best about Vertex?

They are always willing to listen to our problems and try to meet us in the middle for a solution. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

We are so specialized that the nuance of our model can be tricky to fit into the Vertex mold at times. Review collected by and hosted on G2.com.

TS
Tim S.
Enterprise (> 1000 emp.)
"Fast, Accurate Tax Calculations—Worth the Learning Curve"
5/5
What do you like best about Vertex?

Quick response. Saves our company money by calculating the appropriate tax rate. Also helps to have all information readily available for any audits Review collected by and hosted on G2.com.

What do you dislike about Vertex?

I see no downsides. Just be patient if you are a new user, it will be worth the wait! Review collected by and hosted on G2.com.

HJ
hamad j.
Mid-Market (51-1000 emp.)
"Accurate Tax Calculations with Every Feature Making an Impact"
5/5
What do you like best about Vertex?

the ability to calculate taxes with updated jursidiction rulings, something our internal home-grown system was unable to do. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

none of the features we have implemented or used have been unhelpful. each one is useful and makes an impact Review collected by and hosted on G2.com.

Verified User in Automotive
EA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Expert Support Shines, But Hard to Find the Right Contact"
3/5
What do you like best about Vertex?

great SMEs that are willing to discuss solutions and options

approachability of experts

CSAM concept

great GPS team to help with the implementation and issues Review collected by and hosted on G2.com.

What do you dislike about Vertex?

it is hard to find the right person responsible for a certain topic (if you do not know the person, yet)

focus on US and CA and still many open topics for other regions Review collected by and hosted on G2.com.

LG
Lanita G.
Mid-Market (51-1000 emp.)
"Versatile Solutions for Every Business Need"
5/5
What do you like best about Vertex?

What I love best about Vertex is that there are so many options to choose from no matter what the situation any company is facing Review collected by and hosted on G2.com.

What do you dislike about Vertex?

There was nothing that I didn't dislike about Vertex Review collected by and hosted on G2.com.

VS
Vishwanath S.
Enterprise (> 1000 emp.)
"User-Friendly Platform with Room for Better Reporting"
5/5
What do you like best about Vertex?

Vertex is user friendly and I enjoy being part of Vertex community and university to get more product insights. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

The reporting and analytics can be better Review collected by and hosted on G2.com.

JK
josephine k.
Small-Business (50 or fewer emp.)
"Effortless Tax Compliance and Reporting—No Drawbacks So Far"
5/5
What do you like best about Vertex?

Tax Compliance & Tax Reporting made easy. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Haven't come across a reason to speak of. Review collected by and hosted on G2.com.

TB
Thomas B.
Small-Business (50 or fewer emp.)
"Accurate, User-Friendly Tax Calculations—Tax Rule Setup Could Be Easier"
5/5
What do you like best about Vertex?

Vertex is very customer friendly. The tax rates calculated are accurate and specific for each location, Easy to use. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

What I find difficult is the process to put in a tax rule. It would help if the process was easier to use. Review collected by and hosted on G2.com.

SC
Stephen C.
Small-Business (50 or fewer emp.)
"Excellent Support and Relationships, But Limited by Legacy Data Integration"
4/5
What do you like best about Vertex?

Customer support is very good. Sales Reps are good a developing a strong working relationship with our team. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

No their fault, but some of our data sources are antiquated and Vertex isn't able to access and integrate data from those systems. Review collected by and hosted on G2.com.

NN
Nola N.
Enterprise (> 1000 emp.)
"Vertex user"
5/5
What do you like best about Vertex?

number of features is great for our use. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

ease of integration is sometimes complicated Review collected by and hosted on G2.com.