HJ
Hussain j.
Mid-Market (51-1000 emp.)
"Great Integration and Automation, Needs More Pharma-Specific Solutions"
4.5/5
What do you like best about Vertex?

integration, automation and tax determination Review collected by and hosted on G2.com.

What do you dislike about Vertex?

still some work to do cover all scenario for example - free of charge taxability in good movement solution for pharma industry Review collected by and hosted on G2.com.

BG
Belinda G.
Enterprise (> 1000 emp.)
"Vertex Review"
5/5
What do you like best about Vertex?

The way all employees go above and beyond to help customers. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

the level of training required to use the application to it's full potential. Review collected by and hosted on G2.com.

DB
Diane B.
Enterprise (> 1000 emp.)
"Director"
5/5
What do you like best about Vertex?

The professionals and the tax expertise as well as bringing forth new technologies and being the leader in industry Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Response time from customer support for open tickets Review collected by and hosted on G2.com.

RR
ramu r.
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great MDU and Release Summaries, But Vertex Support Needs Improvent"
4/5
What do you like best about Vertex?

MDU and service release summaries are provided, and the content updates are shared quite frequently. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Vertex support taking so many time to understand the Review collected by and hosted on G2.com.

RJ
Randy J.
Enterprise (> 1000 emp.)
"Easy to Use and Comfortable—A Pleasure to Work With"
4/5
What do you like best about Vertex?

Vertex is easy to navigate and update as needed. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

The current returns package is a little outdated. Review collected by and hosted on G2.com.

IR
ivan r.
Small-Business (50 or fewer emp.)
"tax manager"
5/5
What do you like best about Vertex?

I like the visual interface. user friendly and it makes sense. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

that I do not know all the capabilities that I have and how to apply them. Review collected by and hosted on G2.com.

SS
Shawn S.
Enterprise (> 1000 emp.)
"Industry-Leading Products and a Supportive Community, with Improving Phone Support"
5/5
What do you like best about Vertex?

Best products in the industry. Vertex is a family of customers and employees Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Vertex Support Phone line quality fell a couple of years ago, but is improving. Review collected by and hosted on G2.com.

CC
Celeaste C.
Mid-Market (51-1000 emp.)
"Efficient and tim use"
5/5
What do you like best about Vertex?

efficient and easy to use for sales\use tax Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Some features are a little slow and returns we have to manually enter the information. Review collected by and hosted on G2.com.

BM
Barbara M.
Small-Business (50 or fewer emp.)
"Flexible and Accurate,"
5/5
What do you like best about Vertex?

Its flexibility; precise tax rate updates; partnership Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Their Vertex O tax assist / is a bit confusing and not user friendly. need more help 'advice' on mapping. Review collected by and hosted on G2.com.

AM
Ali M.
Enterprise (> 1000 emp.)
"Expert Consulting, But Portal Speed Needs Improvement"
4.5/5
What do you like best about Vertex?

Consulting Services, experts are very knowledgeable and customer focused Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Portal is sometimes slow and through random error when downloading reports Review collected by and hosted on G2.com.