The main thing I like about Vertex is I don't have to worry about changing the rates on a monthly basis or tracking that. I also don't have to worry about whether something's taxable or not as long as we invoice it correctly and we've put the correct rules in place. It pretty much automates probably 98% of sales tax decisions, which is a great relief. Review collected by and hosted on G2.com.

Well, right now, we have a situation where there are special rates in California, depending upon what you're doing and where it's at. We're currently working with the Vertex representative to set up the rules properly because we've tried on our own, and it doesn't seem to be taking the special role. If there was some sort of analytics where we could put in, you know, code two or three if it was pre-populated into the monthly updates, that would be helpful, then we can just link it to the customers who qualify for that. That would be great. Review collected by and hosted on G2.com.

In addition to Exchange, Training, and Consulting, I also test the monthly data updates to determine any potential impact. I perform this testing using BCI, and if anything appears incorrect, I use the Transaction Tester to identify which rule ID or Tax Assist rule is being triggered. Review collected by and hosted on G2.com.

Logging a ticket - not always helpful. Takes too long to get answers. Review collected by and hosted on G2.com.

I love how Vertex calculates our sales tax for all of my company's ecommerce orders. I appreciate that as jurisdictions change tax rules and rates, everything is automatically updated in our system. The O-series really helps with our ecommerce sales tax calculation, and it's constantly fluid and updating. It's mostly automated, which means we don't even have to think about it. Review collected by and hosted on G2.com.

The custom reporting is sometimes hard to make it give me the data I want. It can be a little confusing as there are just so many categories and different ways to 'group' info that I'm not always sure what I need. Review collected by and hosted on G2.com.

I like the interface because it is easy to navigate. I like that when tax rate changes occur, we do not have to make any adjustments or try to keep up on them ourselves. I like that I am able to run reports that give me the exact information I need to reconcile. I like that we can test transactions before implementing them into Production. Review collected by and hosted on G2.com.

There are some reports in the returns program that are missing taht would save us loads of time each month. One is having a consolidated applied credits report, instead of having to run one for each state or return. Review collected by and hosted on G2.com.

The best about Vertex is its full managed Generative AI capabilites Review collected by and hosted on G2.com.

The major dislike about Vertex is it becomes very expensive for training large scale data Review collected by and hosted on G2.com.

We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning to use it globally. We are present in 40+ countries. Review collected by and hosted on G2.com.

Vertex is well connected with ERP like SAP; however, it still needs to improve on many tools around ERP, like ARIBA. Review collected by and hosted on G2.com.

Tax data updates are easy & quick. They also provide the updated location information the business requires. Review collected by and hosted on G2.com.

HR location updates aren’t handled in real time the way AP location updates are handled. Review collected by and hosted on G2.com.

I like our customer support team, they are always helpful and answer our easy and tough questions. I also appreciate that they do not try to sell us more programs every time we chat, they help us with planning for the future and provide us guidance on how they can help us reach our goals. Review collected by and hosted on G2.com.

I wish there were more O-series trainings, I think the tool is very powerful but unfortunately I think I've only scratched the surface. I would like to learn how to more effectively use the system. Review collected by and hosted on G2.com.

I find Vertex highly beneficial for making better use tax decisions. The tools provided, such as the Vertex plus tools and vendor recon, are particularly helpful in this process. These tools assist in evaluating taxes and purchasing decisions, allowing for a more efficient decision-making process. Additionally, I appreciate the straightforward setup of Vertex, as it was easy to implement without any challenges. The pricing also stands out as a factor that makes Vertex an attractive choice, as it was one of the reasons I would consider purchasing it again. The overall experience with Vertex is satisfactory, and I am impressed with its capabilities and effectiveness in helping with tax-related decisions. Review collected by and hosted on G2.com.

I find the cost of the Accelerator Plus tools in Vertex to be high. Review collected by and hosted on G2.com.

The taxability information available in the tool. I am able to look up a specific taxability category and see what states a product is taxable in as well as the specific state rules related to that product. Review collected by and hosted on G2.com.

When it comes to reporting, I find that some of the reports in Vertex are confusing and feel more like a data dump than a truly usable report. While using Vertex's reporting features, I often had to manually manipulate the data quite a bit just to extract the information I needed. Review collected by and hosted on G2.com.