--- title: Vertex Reviews meta\_title: 'Vertex Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 467 reviews by the users' company size, role or industry to find out how Vertex works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 467 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Tax Software url: https://www.g2.com/categories/tax-software --- # Vertex Reviews & Product Details Visit Website Vertex software enables tax determination, compliance, and reporting, tax data management, and document management with powerful pre-built integrations to core business applications. Vertex brings together the tax process acumen, technology innovation, and trusted industry partnerships to create an end-to-end global indirect tax solution, reducing audit exposure and freeing up tax departments to bring more value to their company. * * * Product Website Vertex Seller [Vertex Inc.](https://www.g2.com/sellers/vertex-inc) Discussions [Vertex Community](https://www.g2.com/products/vertex-inc-vertex/discuss) Languages Supported English Solution Type All-in-One Overview by Laura Marie Blackburn Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 7 months [ View More Pricing Information ](https://www.g2.com/products/vertex-inc-vertex/pricing) ## Vertex Integrations (1) What do users say about integrations? Verified by Vertex [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Infor CloudSuite M3 ](https://www.g2.com/products/infor-cloudsuite-m3/reviews) Show More HJ Hussain j. Mid-Market (51-1000 emp.) 10/26/2025 "Great Integration and Automation, Needs More Pharma-Specific Solutions" 4.5/5 What do you like best about Vertex? integration, automation and tax determination Review collected by and hosted on G2.com. What do you dislike about Vertex? still some work to do cover all scenario for example - free of charge taxability in good movement solution for pharma industry Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? tax determination for sales and use tax Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign BG Belinda G. Enterprise (\> 1000 emp.) 10/28/2025 "Vertex Review" 5/5 What do you like best about Vertex? The way all employees go above and beyond to help customers. Review collected by and hosted on G2.com. What do you dislike about Vertex? the level of training required to use the application to it's full potential. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? compliance process, managing exempt customer accounts and or transactions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DB Diane B. Enterprise (\> 1000 emp.) 10/28/2025 "Director" 5/5 What do you like best about Vertex? The professionals and the tax expertise as well as bringing forth new technologies and being the leader in industry Review collected by and hosted on G2.com. What do you dislike about Vertex? Response time from customer support for open tickets Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? Ensuring proper tax calculation and reporting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign RR ramu r. Small-Business (50 or fewer emp.) 10/28/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Great MDU and Release Summaries, But Vertex Support Needs Improvent" 4/5 What do you like best about Vertex? MDU and service release summaries are provided, and the content updates are shared quite frequently. Review collected by and hosted on G2.com. What do you dislike about Vertex? Vertex support taking so many time to understand the Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? This has been helpful for our SUT compliance process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign RJ Randy J. Enterprise (\> 1000 emp.) 10/27/2025 "Easy to Use and Comfortable—A Pleasure to Work With" 4/5 What do you like best about Vertex? Vertex is easy to navigate and update as needed. Review collected by and hosted on G2.com. What do you dislike about Vertex? The current returns package is a little outdated. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? We file sales and use taxes in all states, and it provides returns for every state. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign IR ivan r. Small-Business (50 or fewer emp.) 10/28/2025 "tax manager" 5/5 What do you like best about Vertex? I like the visual interface. user friendly and it makes sense. Review collected by and hosted on G2.com. What do you dislike about Vertex? that I do not know all the capabilities that I have and how to apply them. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? sales and use tax compliance Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SS Shawn S. Enterprise (\> 1000 emp.) 10/27/2025 "Industry-Leading Products and a Supportive Community, with Improving Phone Support" 5/5 What do you like best about Vertex? Best products in the industry. Vertex is a family of customers and employees Review collected by and hosted on G2.com. What do you dislike about Vertex? Vertex Support Phone line quality fell a couple of years ago, but is improving. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? Taxability of various products lines Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CC Celeaste C. Mid-Market (51-1000 emp.) 10/27/2025 "Efficient and tim use" 5/5 What do you like best about Vertex? efficient and easy to use for sales\use tax Review collected by and hosted on G2.com. What do you dislike about Vertex? Some features are a little slow and returns we have to manually enter the information. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? Returns and a faster way of getting reports generated Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign BM Barbara M. Small-Business (50 or fewer emp.) 10/27/2025 "Flexible and Accurate," 5/5 What do you like best about Vertex? Its flexibility; precise tax rate updates; partnership Review collected by and hosted on G2.com. What do you dislike about Vertex? Their Vertex O tax assist / is a bit confusing and not user friendly. need more help 'advice' on mapping. Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? cost of the license Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AM Ali M. Enterprise (\> 1000 emp.) 10/26/2025 "Expert Consulting, But Portal Speed Needs Improvement" 4.5/5 What do you like best about Vertex? Consulting Services, experts are very knowledgeable and customer focused Review collected by and hosted on G2.com. What do you dislike about Vertex? Portal is sometimes slow and through random error when downloading reports Review collected by and hosted on G2.com. What problems is Vertex solving and how is that benefiting you? Reporting and compliance requirements are important considerations when using E-Invoicing tools. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Vertex? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Vertex ](https://www.g2.com/products/vertex-inc-vertex/discussions/new) GU Guest User What is Taxamo by Vertex used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-taxamo-by-vertex-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago How often is O Series enhanced? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-often-is-o-series-enhanced) [ View all Discussions ](https://www.g2.com/products/vertex-inc-vertex/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 7 months ### Return on Investment 17 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/vertex-inc-vertex/pricing) Vertex Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a0262af4936c069f30f6065e864afa37/avalara.png "Product Avatar Image") Avalara 4/5(826) [ Compare Now ](https://www.g2.com/compare/avalara-vs-vertex-inc-vertex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a52b5ca1be5f5c08bf3caa6bd1766311/thomson-reuters-onesource.png "Product Avatar Image") ONESOURCE 3.8/5(30) [ Compare Now ](https://www.g2.com/compare/thomson-reuters-onesource-vs-vertex-inc-vertex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4b66d1f1640dc16a54f872b01651dd69/sovos.png "Product Avatar Image") Sovos 4.2/5(92) [ Compare Now ](https://www.g2.com/compare/sovos-vs-vertex-inc-vertex) ##### ##### Vertex Features Tracking Sales Tax VAT GST Integrations Integrations Remittance Returns Notifications Global/Cross Borders [ View More Features ](https://www.g2.com/products/vertex-inc-vertex/features) ## Top-Rated Alternatives [ ![Avalara](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Avalara") Avalara 4/5(826) ](https://www.g2.com/products/avalara/reviews) [ ![TaxJar](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TaxJar") TaxJar 4.7/5(252) ](https://www.g2.com/products/taxjar/reviews) [ ![Sovos](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sovos") Sovos 4.2/5(92) ](https://www.g2.com/products/sovos/reviews) [ View All Alternatives ](https://www.g2.com/products/vertex-inc-vertex/competitors/alternatives) ##### Categories on G2 [SAP Store](https://www.g2.com/categories/sap-store)[Sales Tax and VAT Compliance](https://www.g2.com/categories/sales-tax-and-vat-compliance)[Corporate Tax](https://www.g2.com/categories/corporate-tax) ##### Explore More [Top platforms for automating event workflows](https://www.g2.com/discussions/top-platforms-for-automating-event-workflows)[Which education ERP platforms include compliance reporting for Title IV, accreditation bodies, and state regulatory requirements?](https://www.g2.com/discussions/which-education-erp-platforms-include-compliance-reporting-for-title-iv-accreditation-bodies-and-state-regulatory-requirements)[What is the most cost-effective no-code platform for startups?](https://www.g2.com/discussions/what-is-the-most-cost-effective-no-code-platform-for-startups) [NAVEX One vs iSpring Suite for a compliance team that needs a mix of off-the-shelf content and the ability to build custom modules for company-specific policies?](https://www.g2.com/discussions/navex-one-vs-ispring-suite-for-a-compliance-team-that-needs-a-mix-of-off-the-shelf-content-and-the-ability-to-build-custom-modules-for-company-specific-policies)[Which notification infrastructure platforms are most trusted by DevOps and platform engineering teams based on user reviews?](https://www.g2.com/discussions/notification-infrastructure-which-notification-infrastructure-platforms-are-most-trusted-by-devops-and-platform-engineering-teams)[Pros and Cons Details](https://www.g2.com/products/vertex-inc-vertex/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)