UP

Verified User in Paper & Forest Products

Small-Business (50 or fewer emp.)

5/14/2020

"VersaPay ARC is a fabulous tool in managing AR, all in one quick and convenient place!"

5/5

What do you like best about Versapay?

VersaPay is very user friendly! It is free of charge and very straightforward to use. It is full of many helpful features and customization options. We can have different notices delivered to our customer, such as invoices/statements and even past due notices. This is a great tool if I am short on time and can send a notice in one click! Tech support is extremely responsive and explains in thorough detail if we are having any issues. We can also (with permission) login to customer support mode so we can see exactly what our customer sees. This is really helpful if we have been requested by the customer to make a payment on their behalf. It is also very helpful to our customers who can send payments themselves by entering credit card details or ACH details. Overall, the website is organized very well and makes me feel as though I have confident control over our collections processes!! Review collected by and hosted on G2.com.

What do you dislike about Versapay?

The application of when credits are taken can be confusing.If a customer takes a credit on an invoice that they have sent payment for, the email notice we receive does not indicate that a credit was applied when a payment was taken. This requires us to login in view the list of payments we have received, then this area will reflect that the credit was taken on the invoice. That is my only dislike! I feel as though this could be explained better in the payment notice that I receive directly to my email. Review collected by and hosted on G2.com.

Recommendations to others considering Versapay:

If you are considering Versapay ARC, go for it! It is really helpful in managing all aspects of AR / Credit and Collections! Anyone can use it, from the most experienced to inexperienced it will help you get paid faster! You won't regret it! Review collected by and hosted on G2.com.

What problems is Versapay solving and how is that benefiting you?

VersaPay has allowed me to create a more organized AR system. Being new in the field of credit and collections, VersaPay has helped me develop more structure and understanding of the processes I need to implement to better myself in the practice of credit and collections. VersaPay has allowed me to have a bird's eye view of my whole AR and how to structure my activities around the most important thing, getting paid on time!!! I would totally recommend VersaPay to anyone that is new to the field, or even any company that is looking for a simple, organized tool for collections processes. Most all of our customers enjoy it and have no issues with receiving invoices either! I also don't have to spend time mailing invoices the old fashioned way, as customers can receive all of the invoices through the ARC portal. Another huge benefit!! Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/20/2020

"Ease of use and customer friendly platform"

4.5/5

What do you like best about Versapay?

VersaPay gives us the detailed insight about our company’s AR and also let customer visits the portal to access their invoices information Review collected by and hosted on G2.com.

What do you dislike about Versapay?

the time it takes for the data to be updated, and the lack of ability to apply the credits to invoices Review collected by and hosted on G2.com.

Recommendations to others considering Versapay:

You won’t regret getting VersaPay to be implemented for your AR solution. Our company has saved an extensive amount of time and miney in man hours by switching to VersaPay! Review collected by and hosted on G2.com.

What problems is Versapay solving and how is that benefiting you?

The benefit I realized is now customers do not need to contact us as much as before as they can now log in to their VersaPay portal Review collected by and hosted on G2.com.

AJ

Austin J.

Accounts Receivable Supervisor

Mid-Market (51-1000 emp.)

4/28/2020

"VersaPay increased our visibility for our A/R"

4.5/5

What do you like best about Versapay?

The A/R dashboard presents insightful information so that we can spot trends with our customers. The payment platform allows us to verify funds that we receive and offer more options to our customers. VersaPay also allows our customers to view their account history and view their invoices. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

I would like to see the customer's dashboard be more enhanced. If the customer could see their pay history in graphs like we do from the supplier side it would assist in our conversations with customers. Review collected by and hosted on G2.com.

What problems is Versapay solving and how is that benefiting you?

We have been able to offer customers a way to view their open A/R in an enhanced way. The major benefit is having customers regulate their own A/R with minimal effort on our end. We have seen customers monitor and manage their account so well that we only have to reach out to them to thank them for being a valued customer. Review collected by and hosted on G2.com.

CS

Crystal S.

Enterprise (> 1000 emp.)

5/14/2020

"VersaPay as an AR system"

3/5

What do you like best about Versapay?

I like the features that VersaPay offers for automating payment notices to customers and the comment/chat feature, which allows customers to submit disputes, feedback, etc. directly in the system. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

It's a challenge to drive customer adoption. A lot of customers do not want to go to a separate website to manage their payments. Integration with my company's website has proven to be unavailable. Review collected by and hosted on G2.com.

Recommendations to others considering Versapay:

Ask questions on the integration requirements, SLA's on technology fixes, and additional fees related to updating your customer-facing e-mail templates. Review collected by and hosted on G2.com.

What problems is Versapay solving and how is that benefiting you?

Reporting has been solved, as well as identifying our top outstanding accounts at a glance. Review collected by and hosted on G2.com.

SS

Susan S.

Accountant

Mid-Market (51-1000 emp.)

4/28/2020

"When I have run into a customerissue the Support team is very helpful in solving our issues."

4.5/5

What do you like best about Versapay?

Our rep and customer service are very informed on the product and inform me what needs to be done. Always willing to teach or train us on new functions. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

Not always informed of upgrades or consistent help from support staff when assistance is needed quickly. Review collected by and hosted on G2.com.

What problems is Versapay solving and how is that benefiting you?

Offers customer 24/7 access to their account. Offers customers payment ease and options through the secure Versapay platform. During the Covid19 crisis we have had more customer sign up and utilize Versapay for paying on their accounts. Wonderful tool for collections as keeps customers informed and allows feedback from them with great ease! Review collected by and hosted on G2.com.

UB

Verified User in Business Supplies and Equipment

Mid-Market (51-1000 emp.)

5/14/2020

"The VersaPay portal is very convenient and easy to use!"

5/5

What do you like best about Versapay?

It provides a means to manage account activity, print invoices and process payments at any time, without having to depend on anyone. 24/7 access, complete visibility on account, it electronically informs as soon as any new transaction is posted to the account. It's a great tool. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

It would help if several invoices can be selected and sent to print at once, instead of having to do one by one. Review collected by and hosted on G2.com.

Recommendations to others considering Versapay:

It is worth a try as it streamlined the process of providing account information to customers, it was a great improvement. Review collected by and hosted on G2.com.

What problems is Versapay solving and how is that benefiting you?

VersaPay allows for ease of access at all times.

This is very convenient for customers and suppliers alike.

It saves time, reduces workload and provides better customer service. Review collected by and hosted on G2.com.

UH

Verified User in Hospitality

Enterprise (> 1000 emp.)

5/19/2020

"its simple to use for everyone"

5/5

What do you like best about Versapay?

versa-pay system is simple to use and you get loads of info in one place. users like it a lot and our customers also enjoy using it and they provide good feedback as well. couldn't wish for a better system like this at the moment Review collected by and hosted on G2.com.

What do you dislike about Versapay?

their reports are not very powerful and they need to improve upon that. I know they are doing their best to make things better at the moment. hope this helps out. Review collected by and hosted on G2.com.

Recommendations to others considering Versapay:

versa-pay system is simple to use and you get loads of info in one place. users like it a lot and our customers also enjoy using it and they provide good feedback as well. couldn't wish for a better system like this at the moment.

their reports are not very powerful and they need to improve upon that. I know they are doing their best to make things better at the moment. hope this helps out. Review collected by and hosted on G2.com.

What problems is Versapay solving and how is that benefiting you?

we use versa pay to send invoices to customers who owe us and this is very helpful since the customers also like it and they use it a lot.

it is simple to use and you get loads of info in one place. users like it a lot and our customers also enjoy using it and they provide good feedback as well. couldn't wish for a better system like this at the moment. Review collected by and hosted on G2.com.

UC

Verified User in Construction

Mid-Market (51-1000 emp.)

5/14/2020

"Helpful Tool once you understand how it works"

5/5

What do you like best about Versapay?

Customers can apply their own credits and make payments with credit card or their banking info. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

The Site is not user friendly, its hard to navigate and customers cannot short pay a credit towards a debit. If a customer has $1000 credit and a bill for $500, system will not allow the customer to use partial credit of the $1000. Review collected by and hosted on G2.com.

Recommendations to others considering Versapay:

Good tool to assist customers, but site needs work Review collected by and hosted on G2.com.

What problems is Versapay solving and how is that benefiting you?

Benefits once customer learns to navigate is they can do their own adjustments and pay as they need without having to involve other's assistance. As a viewer of my assigned accounts I love that I can see at a glance a snap shot of delinquent accounts to pursue. It shows me customers that need credits back (on a cod account or open account) It helps me with add on sales, sometimes when I reach out about the credit they want to buy something. Review collected by and hosted on G2.com.

IF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/14/2020

"Easy to use"

3.5/5

What do you like best about Versapay?

Looking up invoices in VersaPay is a lot easier than looking up invoices in our distribution system and is easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Versapay?

I have had a few customers complain about receiving duplicate invoices since we made the switch and have tried repeatedly to get it fixed to no avail. Review collected by and hosted on G2.com.

What problems is Versapay solving and how is that benefiting you?

Multiple invoices will go to my customers, once in the mail and once through email. It confuses them and then they reach out to me for clarification. We have also had instances in which invoices from certain days will be sent out without any detail on the invoice and I'm unsure of why that happens. Benefits are that customers can look up invoices easily on their own and I am able to pull up an invoice without having to go into our complicated distribution software. Review collected by and hosted on G2.com.

UB

Verified User in Building Materials

Enterprise (> 1000 emp.)

5/26/2020

"Credit Manager at Carrier Enterprise LLC"

4/5

What do you like best about Versapay?

payments show up and change the balance immediately on accounts Review collected by and hosted on G2.com.

What do you dislike about Versapay?

too hard to make a large detailed payment - unable to add invoices in a payment if you miss one - cannot apply partial credits Review collected by and hosted on G2.com.