Elizabeth W.
EW
Elizabeth W.
Director of Finance and Accounting
Mid-Market (51-1000 emp.)
"Easy to set up and use for customer payments"
5/5
What do you like best about Versapay?

Versapay was easy to set up and connect to NetSuite. We were also able to quickly set up a payment link on invoices and statements so customers can pay directly through the link. Our Implemenation person was great and easy to work with. This has been an easy system that we can set up and let run without too much additional effort or support needed. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

Their support after launch can be a little slow. Review collected by and hosted on G2.com.

Logan W.
LW
Logan W.
Chief Operating Officer
Small-Business (50 or fewer emp.)
"Run from Versapay"
0/5
What do you like best about Versapay?

The portal is great and allows payments to be made online. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

Versapay’s implementation has been a nightmare. Their team doesn’t seem to know how to deploy their product properly. Expect a year of bugs with no fixes. When you report issues, it takes 2-3 months to get any kind of resolution. Customer service is basically non-existent; they just pass tickets around with no one taking responsibility. We’ve spent manny hours trying to make Versapay work, and honestly, it would have been better to pay higher fees elsewhere than deal with the headaches and staff time needed to keep it running. You could probably process payments manually faster than trying to get Versapay to work. The lack of ownership and accountability from their team is frustrating. Review collected by and hosted on G2.com.

Response from Marianna Cherniuk of Versapay
Edit edit

Thank you for your candid feedback. We genuinely appreciate you highlighting both the strengths of our online payment portal and the challenges you've encountered during implementation. At Versapay, we believe in transparency and continuous improvement, which is why we value all customer feedback - positive and critical alike.

We want to assure you that we take these concerns seriously. In fact, our executive team has personally engaged Logan on this situation to ensure it receives the highest level of attention. We're pleased to share that a targeted software release addressing these specific challenges has been released.

This responsiveness reflects our unwavering commitment to our customers' success. While many of our clients have successfully integrated Versapay with NetSuite and experienced significant improvements in their payment processes, we recognize that every implementation is unique.

We're dedicated to achieving this same level of success for all our customers.

Patricia L.
PL
Patricia L.
Accounting Specialist
Mid-Market (51-1000 emp.)
"Great service response"
4.5/5
What do you like best about Versapay?

They are very responsive and help out and continue to work until they resolve any issues or concerns Review collected by and hosted on G2.com.

What do you dislike about Versapay?

I have not had a negative experience to date with the support. The system itself has some issues Review collected by and hosted on G2.com.

DB
Diane B.
President/Owner
Small-Business (50 or fewer emp.)
"One of the best Netsuite Integrations"
4.5/5
What do you like best about Versapay?

Convenient, time saving and lower cost Merchant Services Provider that integrates seamlessy with our Netsuite ERP. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

Occassional technical difficulties causing a delay in payments. Review collected by and hosted on G2.com.

MH
Max H.
Director of Operations
Small-Business (50 or fewer emp.)
"Works well with NetSuite but takes some effort to learn"
4/5
What do you like best about Versapay?

Integrates natively with NetSuite and I like the authorization then capture workflow. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

It's difficult for employees to learn. The differences between authorizations and captures and the difference between payment tokens and credit cards. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Versapay is Amazing!!!"
5/5
What do you like best about Versapay?

I love the fact that Versapay works well with NetSuite! We converted to Versapay, once I found out that it was built for NetSuite. We use the system everday, for all of our payment processing needs. Processing payments has become a much simpler process since we changed our processing system. The implementation process was quick and seamless. The team at Versapay connected to our NetSuite and worked behind the scenes, which made it nice that we had zero downtime while they completed the process. Lastly, their Customer Support is very friendly and eager to help. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

I have not found anything that I dislike about using the Versapay system. Review collected by and hosted on G2.com.

SB
Susie B.
Credit Manager
Small-Business (50 or fewer emp.)
"Fast and easy payment method **great collection tool"
4/5
What do you like best about Versapay?

Versapay is a great tool that we can offer to our customers enabling them quick access to their account statement, invoices and allows them to pay all in one place. Overall easy to use and Implementaion was also simplefied by the great Versapay team. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

Previously was the turnover in the staff, which seems to have been resolved the past year. Review collected by and hosted on G2.com.

LP
Loan P.
Senior Accountant
Mid-Market (51-1000 emp.)
"easy to use, everything in one application, from set up an account to processing payments"
5/5
What do you like best about Versapay?

customers can pay their invoices in versapay, easy to use Review collected by and hosted on G2.com.

What do you dislike about Versapay?

Not every account will sync with VersaPay. Review collected by and hosted on G2.com.

SS
Sonya S.
Mid-Market (51-1000 emp.)
"Good Service but slow to get Issues Resolved"
4.5/5
What do you like best about Versapay?

easy to request assistance. Lots of reports. Implementation was super easy Review collected by and hosted on G2.com.

What do you dislike about Versapay?

It takes to long to get any changes you request or get issues resolved. I was simply wanting the invoice number added to the receipt and we are on week 4 of getting this done. I had another issue and again it took 4 weeks to finally get a resolution. Needs better/faster customer support. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Great product!"
5/5
What do you like best about Versapay?

Simplifies the follow-up process and provides customers a place to self service. Easy to use interface and quick implementation. Review collected by and hosted on G2.com.

What do you dislike about Versapay?

Not much to dislike. The payment imports are slightly manual but may just be a nuance of our ERP. Review collected by and hosted on G2.com.