Lets our clients know that even though wr may not be available the moment they call that they are important to us. Review collected by and hosted on G2.com.

It was a little confusing at start up but I think that was more user error than a software issue Review collected by and hosted on G2.com.

In comparison to other providers like CCI & CBT, I would say Verizon is better but rate increase is one pain area which needs some improvement. May be some customer centric plans would help Review collected by and hosted on G2.com.

Rate increase is one pain area that needs some improvement. Maybe some customer-centric plans would help. Review collected by and hosted on G2.com.

Our customers very obviously love the option for a call back. It certainly make for a better overall experience. Review collected by and hosted on G2.com.

A few impatient customers seem to be bothered by this service, and the overall abandoned calls seem to be higher than I would have thought. Despite that, it is very well worth it! Review collected by and hosted on G2.com.

It eliminates hold times and adds up the convenience to talk to an agent. Review collected by and hosted on G2.com.

Not user friendly. They should provide clear and concise instructions on how to use it especially for people who are not tech savvy. Review collected by and hosted on G2.com.