---
title: Verizon Contact centers and CX Reviews
meta_title: 'Verizon Contact centers and CX Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Verizon Contact centers and CX works for a business like yours.
date_modified: '2025-05-16'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Verizon Contact centers and CX Reviews
**Vendor:** Verizon Enterprise  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)
## About Verizon Contact centers and CX
Verizon Unified Customer Experience (CX), built on Ciscos Hosted Collaboration Solution (HCS) provides organizations with a hosted cloud omnichannel contact center platform that helps them focus on enhancing customer experiences. It also helps improve agent productivity and enables them to seamlessly interact with customers via voice, email, chat, social and mobile.






- [View Verizon Contact centers and CX pricing details and edition comparison](https://www.g2.com/products/verizon-contact-centers-and-cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+19%3A36%3A48+-0500&secure%5Bsession_id%5D=487c0570-e403-4681-a999-af9dba7fa225&secure%5Btoken%5D=35849781adf80135a41967efc136aa6471b37aae870fa214df055bd089875b00&format=llm_user)

## Verizon Contact centers and CX Features
**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

## Top Verizon Contact centers and CX Alternatives
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,449 reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews)