Verified User in Aviation & Aerospace
UA
Verified User in Aviation & Aerospace
Enterprise (> 1000 emp.)
"Verizon Contact Center Solutions"
4.5/5
What do you like best about Verizon Contact Center Solutions?

They were easy to talk to and walked us through the exact issues our company was facing at the time we called. Extremely knowledgeable staff works in this department. Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

The wait time hindered a few employees from being able to fully accomplish a days task at readily speed. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Very helpful customer support"
4.5/5
What do you like best about Verizon Contact Center Solutions?

The contact center solutions is a great place to seek answers to common questions. They are very helpful and always seemed willing to help out. If they were unable to help then they would seek assistance from other departments. Great! Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

The only think I can think of is that it is frustrating in the beginning with the various menu options, but this is a minute point in my opinion. Review collected by and hosted on G2.com.

Angie M.
AM
Angie M.
Sales/Marketing Consultant
Architecture & Planning
Mid-Market (51-1000 emp.)
"I've been a Verizon Customer for over 15 years...and I plan on being one for another 15..."
3.5/5
What do you like best about Verizon Contact Center Solutions?

I really like that it takes hardly any time out of your day to use Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

I wish there was a chat option so I could talk to someone live Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Verizon is a bit more expensive, but worth it. "
4.5/5
What do you like best about Verizon Contact Center Solutions?

The service! Verizon has a higher level of service people working for their company vs. other service companies. This is apparent during the substantial number of inquiries that I have made over the years as a Verizon customer. Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

Verizon can be pricey, although the exceptional service more than makes up for it. Review collected by and hosted on G2.com.

Jennifer L R.
JR
Jennifer L R.
ELL Coordinator
Small-Business (50 or fewer emp.)
"Many options to Verizon"
4.5/5
What do you like best about Verizon Contact Center Solutions?

I like the option that Verizon offer to its business customers. I wasn't aware that Verizon offered call center expertise but I had to investigate the option for a potential client and was impressed. Verizon offers several solutions for its business customers which is great. Their service was rest when I called to receive information. Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

I didn't like the fact that I wasn't aware that Verizon had various options for people who are looking for different business solutions. To the normal person who has a personal account through verizon for their wireless, I don't if many people are aware that Verizon offers different business solutions such as the call center, voice and video solutions, wi-fi, etc. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Great support from Verizon"
5/5
What do you like best about Verizon Contact Center Solutions?

I appreciate the options that this company offers for it's customers! Great and useful service. I am very impressed with Verizon in this sense. Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

I wasn't aware of this until I heard from a colleague. I wish Verizon was more upfront with this convenient service because it would have offered a lot of ease many other times that I needed this. Review collected by and hosted on G2.com.

Amannulla A.
AA
Amannulla A.
"Premium Product"
4.5/5
What do you like best about Verizon Contact Center Solutions?

The service is great. It does not let me down at all Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

Price is bit expensive and if the rates are being reduced according to need it will be great Review collected by and hosted on G2.com.