--- title: Verizon Contact Center Solutions Reviews meta_title: 'Verizon Contact Center Solutions Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 27 reviews by the users' company size, role or industry to find out how Verizon Contact Center Solutions works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 27 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verizon Contact Center Solutions Reviews **Vendor:** Verizon **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 3.9/5.0 **Total Reviews:** 27 ## About Verizon Contact Center Solutions Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we۪ve provided the technology, support, and expertise necessary to design and implement contact center solutions that promote loyalty, generate new business, and increase efficiencies. Industry recognition But don۪t just take our word for it. For four consecutive years (2007-2010), Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services. They cited our ability to integrate disparate phone, e-mail, and instant message contact methods into a single point of control and provide cost-efficiency, simplicity, and the ability to support a disparate workforce. Let us put this experience to work for you, so you can deliver the exceptional experience your customers demand. ## Verizon Contact Center Solutions Reviews ### 1. Verizon **Rating:** 2.5/5.0 stars **Reviewed by:** Brody R. | Singer | Songwriter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Verizon Contact Center Solutions?** There's usually lots of people working f **What do you dislike about Verizon Contact Center Solutions?** The wait times visiting a store or getting in touch with an agent and the prices are high **Recommendations to others considering Verizon Contact Center Solutions:** It's a good service if you have the extra money to pay **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Usually just service issues included with my plan ### 2. Great for everyday use for all members of my team **Rating:** 3.0/5.0 stars **Reviewed by:** Inspector O. | Private Health Inspector, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2020 **What do you like best about Verizon Contact Center Solutions?** Customers can choose 5 ways of contacting or do self-service. **What do you dislike about Verizon Contact Center Solutions?** It wasn't easy to learn. Very complicated and there were a lot of names for things. **Recommendations to others considering Verizon Contact Center Solutions:** Put in the time to learn VCC, and use it to make operations run smoother and faster. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Upgraded the current networking to the latest features and technology, so that's definitely making the company look good. ### 3. Works well for our needs **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2017 **What do you like best about Verizon Contact Center Solutions?** The support is very accessible and customer service is knowledgeable and very nice. **What do you dislike about Verizon Contact Center Solutions?** We don't get many options to choose from, so this worked fine. Nothing I can think of. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Not sure yet. ### 4. Useful **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Verizon Contact Center Solutions?** It is very informative and helpful. It is easy to use and very user friendly. **What do you dislike about Verizon Contact Center Solutions?** Long wait times. Not compatible with firefox. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Immediate access to information ### 5. Executive Director **Rating:** 2.5/5.0 stars **Reviewed by:** Kate H. | Executive Director, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2016 **What do you like best about Verizon Contact Center Solutions?** they have been difficult to contract and get resolutions **What do you dislike about Verizon Contact Center Solutions?** Same as above, the support service and resolutions are difficult. They need a better or wider support group to answer questions and be able to resolve problems. **Recommendations to others considering Verizon Contact Center Solutions:** we are too new to this to be able to evaluate **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** We are in the process so for now I cannot recommend them or fully comment on them. We are working through the issues - [View Verizon Contact Center Solutions pricing details and edition comparison](https://www.g2.com/products/verizon-contact-center-solutions/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A22%3A43+-0500&secure%5Bsession_id%5D=4459d228-00f1-4e7d-a997-2bb6a40c1125&secure%5Btoken%5D=f8d0ca39d5aeee821e5e70586a1fad7163010a7aea0111b0c9fad6ec3c2b35de&format=llm_user) ## Verizon Contact Center Solutions Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top Verizon Contact Center Solutions Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)