what was most helpful about Verizon Connect was it's user friendly app. Review collected by and hosted on G2.com.

what I did not like about Verizon Connect was that their app and software didn't work consistantly Review collected by and hosted on G2.com.

GPS tracking on the website. App not so good. Review collected by and hosted on G2.com.

App stinks. Doesn't show a detailed replay on the app. It jumps around throughout the vehicle's day, not showing everything. The worst thing is this GPS system is causing issues with our company vehicles. We have 24 units and have had 12 issues, 50%. They started out fine for the first few months. Then we had issues with our vehicles not starting. Paid numerous shop costs in trying to determine what was wrong with our vehicles. Mechanics could not find anything, then they took out the gps boxes and the vehicles worked like nothing was wrong. We have let Verizon Connect know this and they send us out new gps units, but it still does it. Now the gps units are causing two more issues, (1) killing the life of our batteries, batteries less than 1 year old, numerous ones and (2) have started to make our vehicles stall and turn off while on the roads!!! This is a MAJOR safety issue!!! Someone will get hurt, injuried, or worse. We have tried to talk to higher ups (managers) in Verizon Connect about the issue and we just keep getting a normal tech that only wants to send us out new gps units. This is a major safety issue and Verizon should be trying to solve this issue and take them off the market immediately, but are not doing it. We are trying to cancel our service, but they just want to send new units. Why do we want new units when the ones they keep sending are causing issues too. It doesn't do it at first, but evantually it starts messing with the computer systems in the vehicles and causing these stalling issues and killing the battery life. Verizon is not willing to do anything but send new units and not solve the issue. Each time we talk to someone at Verizon, they say this is a new issue they have never heard of even though we have previous tickets on the issues. Do not get locked up in this gps system. Review collected by and hosted on G2.com.

It's easy to manage your fleet. The mapping part gives you an instant snapshot of the location and status of each vehicle. Tracking maintenance items is easy once you set up your requirements. History information is handy to see where things happen. Review collected by and hosted on G2.com.

Support is a problem. The need to contact support may or may not get something fixed. The problem solvers always seem to need to "escalate" a request. The support personnel frequently are not understandable and need multiple follow-ups to get something done.

The new service shipping department seems to guess what equipment we need to complete the installation. Frequently we need to make a phone call to clear up what should be standard requests. Review collected by and hosted on G2.com.

The service software itself was average in its performance in tracking jobs. My technicians could access jobs assigned to them individually. They could upload documents and pictures. Review collected by and hosted on G2.com.

Its bookkeeping service was the worst I've ever experienced in all the years I've been working. I canceled the service, and about 4 to 5 months later, my debit card was charged for all the previous months and another month or two while I was trying to get my money back. They will only accept debit cards because these are like paying cash. They will not accept credit cards. I had to reach out to the CEO on Linkedin and did not receive a refund. To get a refund, I had to file a better business report. Review collected by and hosted on G2.com.

Sales process, sign-up, and installation have been well executed.

Map is easy to read

Alerts are great Review collected by and hosted on G2.com.

Frequent changes to account managers, difficult to reach

Some trouble with getting trackers removed on vehicles that have been totaled Review collected by and hosted on G2.com.

The program works good and is reliable. Initial calls to customer service are good but to get anything done takes several layers. Review collected by and hosted on G2.com.

If there is any change to your organization there is NO WAY to modify your contract. Even in the case of selling your company you must pay to the end of contract. Review collected by and hosted on G2.com.

Additional reporting features are available in Reveal. I like the geofence utility that allows me to check maintenance on an individual road or a territory. Review collected by and hosted on G2.com.

The menu options are a change from the old Networkfleet website. I have to work to find things I used to use frequently.

The second thing I don't like is the installation and transfer of GPS units from a old/trade in unit to a new unit. Getting technicians here to install GPS units in our trucks and equipment seems to take a lot more time and is inconvenient compared to when our radio supplier was our contractor for Networkfleet and did GPS installs in house. Review collected by and hosted on G2.com.

Nothing now. Did like the software, but customer support and over billing for 12 months has ruined that. Review collected by and hosted on G2.com.

Been over billing for 12 months. Create a ticket and no one responds and then ticket is canceled 3 days later. I have been been over charged for 5 units every month for 12 months and every couple weeks for the last six months I've called them to get this handled and they say someone is going to get back to me. They've had me cancel via email contracts several times to handle this and every single time I cancel the contract nothing happens and now when I cancel the contract they actually add three units. I only have 11 devices and I'm being charged for 16 devices, before I only had eight devices and I was being charged for 13 devices. Three times now I've done an audit with them and they have realize that they owed me $1300 as of three months ago and now they've overcharged me $250 every month for the last three months on top of that. Will be getting my lawyer involved run as fast as you can from this company and do not sign a contract.Have not solved any of the problems only added to them. Also they are not in communication with whoever connects the devices to your car because they showed up to my office to connect devices that they've never even sent me several times. Review collected by and hosted on G2.com.

The real-time live maps make it SO EASY to monitor our fleet and make quick adjustments based on a driver's location. The platform allows us to group our vehicles by branch so we can quickly get a "per branch" view with just a click! We also love the reporting features that Verizon Connect provides. The reports we mainly use are Idle time, Harsh Driving and Speeding reports which allow us to minimize wear & tear on our fleet and keep our drivers idle time to a minimum. The replay feature allows me to see a driver's previous activity in case there is anything that is put into question. Overall great app and a great user experience.

The customer service is always excellent as well. They are always polite, ready and willing to help. The wait times are minimal to none, and are also very efficient with scheduling service appointments. Review collected by and hosted on G2.com.

There is not much to dislike about the platform. It provides our company with everything we need in Fleet tracking/management software. I can think of nothing to improve; everything is how we like it. Review collected by and hosted on G2.com.

It gives me peace of mind to see at a glance that our equipment is where it's supposed to be. Review collected by and hosted on G2.com.

As with any insurance/security you pay for it whether or not it's actively used. Review collected by and hosted on G2.com.