The platform is user-friendly and easy to use. Review collected by and hosted on G2.com.

Contracts. Beware of the tiny print at the bottom of the agreement. At the end of your initial term (3 years), the contract renews for an additional three-year term. They will not work with you at all on the automatic renewal. I have been a customer for five years. Our vehicle fleet moved from company-owned vehicles to leases. Our leases include GPS tracking. Because we no longer need Verizon Connect, I attempted to cancel and return the devices. At this point, I was sent the original contract with the small print at the bottom highlighted showing the agreement automatically renews for three years. I realize it is my fault for missing this initially, but it should have been brought up then. They took the time to highlight it now, but it's just lost in the small print initially. Verizon cellular doesn't work this way; when your term is up, you go month to month, and I made the mistake of assuming Verizon Connect would be the same. No one is willing to bend at all. And remember, I completed the initial 3-year term. I would understand this if I tried to cancel in year 2. I am in year five and not using the devices but still paying for them. They give you a tiny window of time to submit, in writing, a request to cancel, and if you are too early or too late sending this notice, they don't care.

This practice is very shady and something I would not expect from Verizon. There are options for vehicle tracking that are just as user-friendly without the shady contracts. I would recommend doing your homework and using a different product. Review collected by and hosted on G2.com.

It is very convenient being able to see where my fleet is in real time. I like receiving videos the minute they are involved in a harsh driving event. The replay feature is also a fantastic convenience. It lets me go back and verify information as well as use it to confirm a vehicle was where it was supposed to be. Review collected by and hosted on G2.com.

Not too much to dislike besides the occasional bugs and glitches. I used to be able to navigate directly from the spotlight app however now when I click on a vehicle and click get directions, it takes me to the google play store even though i have google maps already downloaded. This used to work just fine but one day it stopped. Also receiving false alarm and incorrect videos is happening more often. More details provided upon request. Review collected by and hosted on G2.com.

The products are not bad...but over priced compared to the competition. Dashboard is easy enough to use. Review collected by and hosted on G2.com.

Over priced. You can get twice the amount of features (including cameras) for half the price elsewhere. The customer service is amongst the worst I have seen in 16 years of business. Want to add a tracking device? They are on it. Have a question about your contract, like you want a copy or request a cancellation? Good luck. We have been waiting for over two weeks now, have called customer support over and over again and they can do nothing. They say "Only your account manager can do those things". But what about when your account manager ignores you for over two weeks? I guess you just can't do anything? Terrible model and structure and based on other online reviews, this is nothing new. Review collected by and hosted on G2.com.

Verizon connect is helpful with tracking previous and current assets. It gives you the ability to check on the type of driving style each driver has been employing such as hard breaking, excessive speeding etc.. They're useful features for collecting data points and entering geofence points to alert you when an asset is out of containment, entering a specific zone or arriving at a destination such as back to home base. All of these features have been useful for me and I know I have yet to fully utilize the full potential Verzion Connect may offer. Review collected by and hosted on G2.com.

The downside to Verzion connect that I fine is the desktop version and the mobile version differ 100%. You cannot view a movement of the vehicle for the day without going to each time point via mobile. Review collected by and hosted on G2.com.

Not much, still an active customer because we are stuck in a contract. Review collected by and hosted on G2.com.

Communication is horrible. Unless you bring management into any issues that arise, the representatives are awful at communicating back. Review collected by and hosted on G2.com.

Being able to track our entire fleet, know what time of day each truck started and when they finished Review collected by and hosted on G2.com.

When I run reports the info is sometimes incorrect Review collected by and hosted on G2.com.

I like the ability to see where our vehicles are and retrace where they've been throughout the day. It helps hold our people accountable for their time. I also like how Verizon Connect flags speeding incidents and other unsafe actions. By being able to Geofence locations, we can quickly identify specifically where our vehicles and people are. Review collected by and hosted on G2.com.

I can honestly say there is nothing about the platform that I dislike. Review collected by and hosted on G2.com.

Accuracy of the units and support from the Verizon team Review collected by and hosted on G2.com.

The web interface could be more user-friendly, a few units have had connectivity issues. Review collected by and hosted on G2.com.

Although I wish there were a way to manually create an event or mark the recording for easier later retrieval, being able to pull any amount of video from the camera and view it within minutes has been very beneficial so far. After some learning of the desktop and app platforms, and helping the system learn our driving habits, it has become a little more intuitive, which I imagine will improve with time. Review collected by and hosted on G2.com.

The inability to mark an incident or event at the time it is occurring - by pressing a button on the camera or similar action - makes finding video of it later a bit of a task, particularly if the driver doesn't remember or write down the exact time of the event. Review collected by and hosted on G2.com.

Monitoring daily travels to adjust the day-to-day flow most cost-effectively flow possible. Knowing who is driving what vehicle at all times, as well as being able to easily move equipment around to the nearest NEXT UP! Review collected by and hosted on G2.com.

The installer process, lack of flexibility for the installs, follow up on the install by the third party folks, schedule restrictions for any new equip or current to have transferred to a new asset. All directly to do with the installers and the process of the install. Review collected by and hosted on G2.com.