--- title: Verizon Connect Reviews meta\_title: 'Verizon Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 966 reviews by the users' company size, role or industry to find out how Verizon Connect works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 966 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Verizon Connect Reviews & Product Details Visit Website Unlock your business’ full potential with Verizon Connect. We combine the power of the world’s most reliable network with AI-driven insights to bring total visibility to your fleet operations. We are more than just a provider; we’re a partner dedicated to your safety, productivity, and future sustainability. From real-time driver coaching to predictive analytics, we help provide the clarity you need to innovate, optimize, and confidently navigate the road ahead. Let’s connect. * * * Product Website Verizon Connect Seller [Verizon Connect](https://www.g2.com/sellers/verizon-connect) Discussions [Verizon Connect Community](https://www.g2.com/products/verizon-connect/discuss) Solution Type All-in-One Overview by Carissa Hodges Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/verizon-connect/pricing) ## Verizon Connect Integrations (3) What do users say about integrations? Verified by Verizon Connect [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lark ](https://www.g2.com/products/lark-lark/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) Show More ![Paul K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul K.") PK Paul K. Manager Small-Business (50 or fewer emp.) 8/14/2025 "Terrible Trouble Shooting and Repairs" 0/5 What do you like best about Verizon Connect? The online reveal page and phone application. Review collected by and hosted on G2.com. What do you dislike about Verizon Connect? We’ve had an extremely disappointing experience with Verizon Connect. The system itself is fine when it works, but getting support or service is an ongoing nightmare. For starters, their contracts are rigid and inflexible—once you're in, you're stuck, regardless of the problems you encounter. When issues arise (which they frequently do), don’t expect quick resolutions. Verizon takes an incredibly long time to fix even basic problems. There’s no dedicated account manager or point of contact. Every time you call their 1-800 number, you’ll speak to a different person, even if it’s regarding the same issue. Be prepared to repeat the entire story every single time. Emailing support is equally frustrating—they often don’t respond at all, and when they do, the follow-through is poor at best. Simple requests like transferring equipment from an old vehicle to a new one? They can’t seem to handle it without confusion or delays. We’ve had an ongoing issue with the ELD and GPS system in one of our units for over six months, which directly affects our IFTA tax reporting and compliance. It’s unacceptable, and the only reason we’ve managed to stay compliant is thanks to our leasing agency, which thankfully offers a much more reliable tracking system. I would not recommend Verizon Connect to any business that values timely support, functional systems, and competent customer service. Review collected by and hosted on G2.com. What problems is Verizon Connect solving and how is that benefiting you? The ELD and GPS tracking system. Review collected by and hosted on G2.com. Show More Response from Heather Florek of Verizon Connect [Editedit](https://www.g2.com/survey_responses/verizon-connect-review-11545500/official_response/edit) Hi Paul, Thank you for taking the time to share your feedback about customer support and contract terms. We value your business and apologize that you had a negative experience. If you would like to discuss it further, you can contact us at customer.info@verizonconnect.com so we can assist you. We are committed to working with you to resolve this matter. Current UserValidated ReviewerSource: Organic ![Brandon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon R.") BR Brandon R. Founder Wholesale Small-Business (50 or fewer emp.) 4/9/2026 "All-in-One Platform That Connects My Business and Team Perfectly" 5/5 What do you like best about Verizon Connect? Allows me to fully connection between by business and me, then to connect and share with my employees. The best thing was I was able to cancel several services due to all the stuff offered Review collected by and hosted on G2.com. What do you dislike about Verizon Connect? I have yet to find anything I dont like so im 100% pleased Review collected by and hosted on G2.com. What problems is Verizon Connect solving and how is that benefiting you? Links between employees and executives in a company. Allows security and all to be done correctly Review collected by and hosted on G2.com. Show More Response from Heather Florek of Verizon Connect [Editedit](https://www.g2.com/survey_responses/verizon-connect-review-12610675/official_response/edit) Brandon, Thank you for sharing your experience with us. We are thrilled to hear that you are satisfied with our products and services. We appreciate your business. Validated ReviewerIncentivizedSource: G2 invite ![Ata K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ata K.") AK Ata K. Professor Enterprise (\> 1000 emp.) 1/23/2026 "User-Friendly App with Efficient Plan Management" 4.5/5 What do you like best about Verizon Connect? I like using the Verizon Connect app as part of my family plan because it makes it easier to manage my plan payment and history. It's an easy-to-use app, and I like the structure of it. I find the bill payment feature particularly valuable. The initial setup was very easy and user-friendly. I would rate it a 9 out of 10 in terms of recommending it to others. Review collected by and hosted on G2.com. What do you dislike about Verizon Connect? Nothing Review collected by and hosted on G2.com. What problems is Verizon Connect solving and how is that benefiting you? Verizon Connect makes it easier to manage my plan payment and history. It's an easy-to-use app, and I like the structure of it. The bill payment feature is particularly valuable for me. Review collected by and hosted on G2.com. Show More Response from Heather Florek of Verizon Connect [Editedit](https://www.g2.com/survey_responses/verizon-connect-review-12252508/official_response/edit) Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Validated ReviewerIncentivizedSource: G2 invite AN Verified User in Building Materials 6/9/2026 "ab" 5/5 What do you like best about Verizon Connect? Very easy to use and administer with little down time Review collected by and hosted on G2.com. What do you dislike about Verizon Connect? It is hard to connect with Verizon to add addition equipment Review collected by and hosted on G2.com. What problems is Verizon Connect solving and how is that benefiting you? It is great in tracking truck activity. Review collected by and hosted on G2.com. Show More Response from Heather Florek of Verizon Connect [Editedit](https://www.g2.com/survey_responses/verizon-connect-review-12937126/official_response/edit) Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. In regards to adding additional equipment, you can contact us at customer.info@verizonconnect.com and we will route your request to you account manager. Current UserValidated ReviewerSource: In-app ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management 6/11/2026 "Very easy to use and love the amount of information available." 5/5 What do you like best about Verizon Connect? Knowing where my programs vehicles are located and there are no operating issues. Review collected by and hosted on G2.com. What do you dislike about Verizon Connect? Not being able to view camera footage as soon as you start a vehcile. Review collected by and hosted on G2.com. What problems is Verizon Connect solving and how is that benefiting you? Verizon is solving some issues with wasted fuel and idling time and making the department run more efficiently. Review collected by and hosted on G2.com. Show More Response from Heather Florek of Verizon Connect [Editedit](https://www.g2.com/survey_responses/verizon-connect-review-12947897/official_response/edit) Thank you for taking the time to share your positive experience with us. We’re so happy to hear you are finding value in our product and services. We appreciate your business! Current UserValidated ReviewerSource: In-app TW Trevor W. Branch Operations Manager Mid-Market (51-1000 emp.) 5/12/2025 "Prolonged downtimes and repeated failures across: hardware, installation, support, and data services" 0/5 What do you like best about Verizon Connect? Live map is decent when data is available. Non-powerd asset trackers are easy to install. Robust reporting and alerts on the equipment that functions. Review collected by and hosted on G2.com. What do you dislike about Verizon Connect? Under our Master Subscription Agreement (MSA) with Verizon Connect, we expected reliable hardware, timely installations, responsive support, and accurate data reporting. Regrettably, Verizon Connect has repeatedly breached multiple contractual obligations, leaving critical issues open well beyond acceptable timeframes as defined in the MSA. Despite all our efforts, neither Customer Support nor our Account Manager has resolved these issues. Below is a detailed summary of each breach, associated case numbers, and durations: 1. Hardware Failures (Section 2.6 – Service Eligibility & Equipment Conditions) Cases: 07838778, 07856289, 07856360 Issue: Trackers, sensors, and dashcams non-functional Duration: Ongoing for \> 90 days without permanent resolution 2. Faulty Installation (Section 3 – Installation and Services Timeline) Case: 1001430236 Issue: T-28 GPS/camera install completed 11/11/2024 never went online; reported 12/5/2024 Duration: \> 120 days unresolved 3. Unresolved Support Tickets (Section 4.4 – Support Obligations) Cases: 08675672 (created 8/6/2024, later disappeared), 09164387 (no meaningful updates) Issue: Diagnostic support requests ignored or closed without resolution Duration: \> 30 days each; some \> 8 months 4. Data Integration Failures (Section 6 – Data Security and System Reliability) Cases: 09087697 (Whip Around integration, 8/31/2024–1/10/2025, 132 days), 077779557 (API revoked 3/29/2023–9/11/2023, 166 days) Issue: Critical data feeds broken, blocking operational reporting Duration: 132–166 days 5. Roadside Assistance Delays (Section 7.3 – Reasonable Effort to Provide Service) Case: 07941531 Issue: Repeated 6+ hour dispatch delays for medium/heavy-duty vehicles Duration: 55 days to credit resolution; multiple recurrences 6. Ground for Termination (Section 14.2 – Termination Without Liability) All the above qualify as material breaches. None were remedied within 30 business days. Conclusion & Recommendation Given the prolonged downtimes, lack of accountability, and repeated failures across hardware, installation, support, and data services, we cannot recommend Verizon Connect. Prospective customers should exercise caution and verify that service level commitments will be honored before engagement. Review collected by and hosted on G2.com. What problems is Verizon Connect solving and how is that benefiting you? Buyer beware Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 4/21/2026 "Good system, Performance but Costly" 4/5 What do you like best about Verizon Connect? Great tracking system, with solid integration and a clean, easy-to-use UI. Review collected by and hosted on G2.com. What do you dislike about Verizon Connect? The pricing and overall ROI aren’t the best, and I’ve found the support and onboarding process challenging. Review collected by and hosted on G2.com. What problems is Verizon Connect solving and how is that benefiting you? It helps integrate systems to streamline the process for tracking and performance. Review collected by and hosted on G2.com. Show More Response from Heather Florek of Verizon Connect [Editedit](https://www.g2.com/survey_responses/verizon-connect-review-5362610/official_response/edit) Thank you for taking the time to share your feedback and for highlighting our easy-to-use UI and tracking capabilities. We’re glad to hear we are helping you streamline your performance. We also take your concerns about pricing and onboarding seriously. We are constantly working to improve our customer experience and your input helps us refine that. If there is anything specific we can do to further support your fleet’s goals, please don’t hesitate to reach out to your account team. Validated ReviewerIncentivizedSource: Organic Review from User Profile MS Marti S. I Mid-Market (51-1000 emp.) 10/13/2025 "Easy Vehicle Management and Impressive GPS Features" 5/5 What do you like best about Verizon Connect? The simplicity to add vehicles, vehicle information, run reports and so much more. It offers true GPS updates and the replay feature is amazing. Review collected by and hosted on G2.com. What do you dislike about Verizon Connect? Can't think of anything negative about Verizon Connect. Review collected by and hosted on G2.com. What problems is Verizon Connect solving and how is that benefiting you? Keeping fleet on tasks, maintaining a true inventory of vehicles and current location of where all is in our three regions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 9/17/2025 "Extremely disappointed with Verizon Connect" 0/5 What do you like best about Verizon Connect? Overall features are good able to fulfill our towing needs Review collected by and hosted on G2.com. What do you dislike about Verizon Connect? Extremely disappointed with Verizon Connect. We signed up for camera installations for our fleet, but they failed to deliver on their promises. Only part of the work was completed, and despite repeated follow-ups, the rest was never scheduled or installed. Their account manager has been unresponsive and has not provided any proper resolution or due diligence. We’ve been charged full payments without receiving full service — this is unacceptable. Businesses like ours rely on timely service and accountability, and Verizon Connect has failed on both fronts. Would not recommend to anyone looking for reliable fleet solutions. Review collected by and hosted on G2.com. What problems is Verizon Connect solving and how is that benefiting you? Billing and Customer support Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AS Andy S. Operations Manager Mid-Market (51-1000 emp.) 9/18/2025 "Good ELD/Telematics" 4/5 What do you like best about Verizon Connect? We enjoyed Verizon Connect when we had their services. We had them when they transitioned from Fleetmatics to Verizon Connect. User interface was very similar and easy to use. Review collected by and hosted on G2.com. What do you dislike about Verizon Connect? No camera support at the time. We were looking for road facing and driver facing cameras for our fleet. Review collected by and hosted on G2.com. What problems is Verizon Connect solving and how is that benefiting you? Easy to use to keep track of our fleet and be in compliance with FMCSA regulations in regard to log books. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Verizon Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verizon Connect ](https://www.g2.com/products/verizon-connect/discussions/new) MB Matt Burris • Last activity about 3 years ago Major Issues with GPS system 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/major-issues-with-gps-system) GU Guest User • Last activity 4 months ago What is Verizon Connect used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verizon-connect-used-for) [ View all Discussions ](https://www.g2.com/products/verizon-connect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 25 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/verizon-connect/pricing) Verizon Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_60334635bdb9f70c99de416e5607a6f9/samsara.png "Product Avatar Image") Samsara 4.5/5(4,976) [ Compare Now ](https://www.g2.com/compare/samsara-vs-verizon-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_985e7b9988324ce5975fae9fb2bf154e/motive-technologies.png "Product Avatar Image") Motive 4.4/5(3,257) [ Compare Now ](https://www.g2.com/compare/motive-technologies-vs-verizon-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_225f60abd706c20c3f35688cee28894a/geotab.jpg "Product Avatar Image") Geotab 4.5/5(214) [ Compare Now ](https://www.g2.com/compare/geotab-vs-verizon-connect) ##### ##### Verizon Connect Features Analytics Vehicle Performance Driver Performance Costs Vehicle Management Inventory Fuel Management Maintenance Driver Management Onboarding Safety Driver Tracking Deliveries ETAs Proof of delivery Route Optimization [ View More Features ](https://www.g2.com/products/verizon-connect/features) ## Top-Rated Alternatives [ ![Geotab](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Geotab") Geotab 4.5/5(214) ](https://www.g2.com/products/geotab/reviews) [ ![Samsara](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samsara") Samsara 4.5/5(4,976) ](https://www.g2.com/products/samsara/reviews) [ ![Motive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Motive") Motive 4.4/5(3,257) ](https://www.g2.com/products/motive-technologies/reviews) [ View All Alternatives ](https://www.g2.com/products/verizon-connect/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Fleet Management](https://www.g2.com/categories/fleet-management)[Fleet Tracking](https://www.g2.com/categories/fleet-tracking) [Field Service Management](https://www.g2.com/categories/field-service-management)[Fleet Management](https://www.g2.com/categories/fleet-management)[Fleet Tracking](https://www.g2.com/categories/fleet-tracking)[Route Planning](https://www.g2.com/categories/route-planning-software) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which newsroom management software is best for coordinating press releases and media outreach for growing teams?](https://www.g2.com/discussions/which-newsroom-management-software-is-best-for-coordinating-press-releases-and-media-outreach-for-growing-teams)[Top-rated MFT software solutions](https://www.g2.com/discussions/top-rated-mft-software-solutions)[Which CLM platforms are rated highest for mid-market technology companies that want easy integration with their existing tools?](https://www.g2.com/discussions/which-clm-platforms-are-rated-highest-for-mid-market-technology-companies-that-want-easy-integration-with-their-existing-tools) [Highest rated project management tool for mobile use](https://www.g2.com/discussions/highest-rated-project-management-tool-for-mobile-use)[Which is the highest-rated employee perks platform delivering demonstrable retention and engagement improvement metrics for teams managing complex workflows at scale?](https://www.g2.com/discussions/which-is-the-highest-rated-employee-perks-platform-delivering-demonstrable-retention-and-engagement-improvement-metrics-for-teams-managing-complex-workflows-at-scale)[Pros and Cons Details](https://www.g2.com/products/verizon-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)