Verizon Connect Reviews & Product Details

Real-time ability to track my fleet. Ability to communicsate with the drivers to correct any issues or relay information. Ability to know where my fleet is at all times of the day or night. Review collected by and hosted on G2.com.

I cannot write anything negative against the Verizon Connect system. Compared to my previous system Verizon Connect is Top-Notch in my opinion. Review collected by and hosted on G2.com.

The dashboard is fairly easy to use, and has some good features. Review collected by and hosted on G2.com.

1. We experienced a major issue with the service last year (still ongoing) where the units would go an extended period of time without sending back a signal; we asked them to fix it, but were just ghosted. We asked repeatedly, and they ignored us repeatedly. So we tried to leave and they said we’d have to pay them many thousands to end the contract early.

2. They signed us up for an extra unit last year. We just caught it. It was never installed nor did they ever send it to us, but we've been making monthly payments for it for the past 10 months. Given that is was never installed, we never wanted it, and it was clearly just a mistake, we asked for a refund. They said they could not give us a refund, and in fact, we'd have to pay them to get out of the contract. Review collected by and hosted on G2.com.

Tracking is excellent unless unit unplugged Review collected by and hosted on G2.com.

ELD is at times will leave a drive on the driving line after they have completed the DVIR and logged off the app. Usually, someone moves the truck for the next day and the driver automatically goes back to driving without knowing until the next day. Review collected by and hosted on G2.com.

Verizon Connect has helped us to keep track of our assets, make sure that maintenance is being done when needed and has also helped with payroll reporting and checking. We also like the variety of reports that are available - we have not needed a report that wasn't already listed. Review collected by and hosted on G2.com.

There really isn't anything that we dislike about the program. It works well, we can get any reports that we need out of the program very easily. Review collected by and hosted on G2.com.

Do not review the demo. Once you have reviewed and sign-up for their "free trial", they will start billing you whether you have the equipment or NOT. Review collected by and hosted on G2.com.

Verizon has the absolute worst customer service I have ever experienced. They are all hot at the very beginning of the demo to get you in, and if you do sign, they will start billing you immediately although you have not received any equipment. They use the "free-trial" as false advertising and have no intention of shipping any equipment for your use. Review collected by and hosted on G2.com.

The mobile app works great. Contractor will call wanting to know where their delivery is at, 39 seconds and I have the answer to the question. Review collected by and hosted on G2.com.

Elog edits are a little painful when a driver forgets to log out or go to off duty status. Review collected by and hosted on G2.com.

It has been a great tool for us to track our fleet and also helps us schedule our daily operations. We have now added the dash cam that has been an awesome addition to our fleet. Review collected by and hosted on G2.com.

We haven't had anything to dislike about this product. Review collected by and hosted on G2.com.

Being able to let our customers know where our techs are and track how long they are at each job. Review collected by and hosted on G2.com.

I wish we could see where out trucks are real-time when in bad cell service areas. When they do get to good cell service it updates to where they went. Review collected by and hosted on G2.com.

I like having my employees locations when they are on the road. I also like the reports I can run to measure my drivers safety habits. Review collected by and hosted on G2.com.

I dislike that my data isnt available for me to see after a few years without requesting it. Review collected by and hosted on G2.com.

Very fast system. We can get real time info. Review collected by and hosted on G2.com.

Really have not found a downside Really good system to use. Review collected by and hosted on G2.com.

Was able to fix a problem I have dealt with for over a month Review collected by and hosted on G2.com.

Wait time for getting product needed. Can take weeks to receive parts needed Review collected by and hosted on G2.com.

I like the accuracy of knowing "Real-Time" the location of all my trucks and drivers. Review collected by and hosted on G2.com.

On occasion, in certain areas, we lose signal to the tracking devices therefor losing signal to the ELD devices as well. The ELD will still continue to function accurately I'm just not able to see the correct information on my end. There are a few little bugs that need to be worked out but all in all, it's a reliable product. Review collected by and hosted on G2.com.

Like being able to see where our vehicles and equipment are at any given moment Review collected by and hosted on G2.com.

Calling for support/new installs can be a bit frustrating at times, have to talk to too many people and explain the same thing to each person Review collected by and hosted on G2.com.

Replay timeline view, easily see history for when and where vehicles are. Review collected by and hosted on G2.com.

reports can load slow sometimes. API integration breaks often Review collected by and hosted on G2.com.

Still trying to find something we like best Review collected by and hosted on G2.com.

That we still don't have what we are paying for. Review collected by and hosted on G2.com.

Fleetmatics has to be the most superior fleet tracking software I have used. The interface is clean, easy to use and provides the best up to the second updates/ Review collected by and hosted on G2.com.

Not much to mention here- The mobile app could use an upgrade on the " detailed report" feature. It is a bit vague compared to the website. Review collected by and hosted on G2.com.

the updates are completed in a timely manor Review collected by and hosted on G2.com.

Sometimes I think the cost is high, also don't like the contracts Review collected by and hosted on G2.com.

The versatility of the system is remarkable.

It helps me and my managers run a more efficient business.

I can inform customers what time my techs will be there.

Keeps my techs honest.

Lowers my overall cost for fuel.

No more joyriding.

The application you have made for iPhones helps my superintendents.

They can inform the job site project managers where they are at.

One of the main things I like about this system is it keep track of how many hours my technicians are on their jobsite.

I need this for for insurance purposes and to collect money for jobs.

One of my favorite things is just watching the maps and looking at all of my trucks drive around the city, repair all windows in hope, windshields in vehicles and windows in commercial buildings.

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There is nothing I dislike about this system. Review collected by and hosted on G2.com.

The customer service is bar none. Every time i call with a problem they are courteous and do there best to solve my problem in a timely matter. Always receive new units in a timely matter and is very easy to order more. The installation is a breeze, provided that you know what you are doing or have previous experience. Review collected by and hosted on G2.com.

I have been sent the wrong parts from time to time. Although the installation of the units are easy, the activation can be a bit of a pain if you have multiple installs in various locations because you have to call in every single one in order to run an ignition cycle. There is an app that streamlines the activation, however it is only available to certified Techs and not self installers. Review collected by and hosted on G2.com.

The GPS tracking on the units works great. The reporting is sufficient. Review collected by and hosted on G2.com.

The Electronic Logging Device and reporting does not work well. We cannot get it to work on about 25% of our fleet and Verizon keeps blaming it on "firmware" and that they cannot get their developers to fix it. Review collected by and hosted on G2.com.

Our involvement with Verizon Connect has been sure. They have extraordinary client administration right to the tech teams contracted out to do the establishments. We've needed to get in touch with them all the more frequently as of late and the manner in which the organization has taken care of our issues is awesome. The measure of data accessible to us with their hardware is astonishing and very valuable! We had no clue that the units would exchange so much data about area as well as it demonstrates to you where you're squandering fuel. The use of the program is easy and most programs have been easy to read. Review collected by and hosted on G2.com.

I wish the reports on the positions were accomplished all the more every now and again. Review collected by and hosted on G2.com.

The tracking software is easy to use, and has the capability to track fuel usage on vehicles. It also tracks maintenance issues and stops, I also like that when the vehicle is in tow, it changes the icon to show a tow truck instead of the vehicle moving. The reports are quick and easy to generate and alert policies are easy to create. Review collected by and hosted on G2.com.

Integration with dispatch software can be glitchy at times and doesn't always have work orders in the correct locations. The integration with the fleet credit cards for fuel are glitchy. Not all vehicles auto refresh with fuel purchases. Contracts for vehicles are not listed by vin number and require an act of congress to find out which vehicles are assigned to which contract. Review collected by and hosted on G2.com.

Verizon Connect is a great service and is a necessity for my company. Customer Service is great and always able to help. I just used Verizon Connect to help find a van that was stolen and the tracking helped recover product of ours saving thousands of dollars. Review collected by and hosted on G2.com.

Reporting only goes back 120 days so I download it every month to have all data incase I need it later. I dump it into a spreadsheet and use pivot tables to have one massive report. It comes in handy when you need to research something more than four months back. Review collected by and hosted on G2.com.

The easy of use of the product and software is a huge plus. I am able to track my fleet from any computer tablet or mobile phone device with easy. You can even set up email alerts to allow you to better track your fleet. Review collected by and hosted on G2.com.

I have been using this service for two years and have never had any issues or complaints. Review collected by and hosted on G2.com.