I like the functionality of using the app on mobile. The experience for Android users on the mobile app is smooth. No challenges on the web application either. Easy to use interface. Prompt responses from the Customer Support Team on tickets. The team also supported the Open Hours we conducted for the Users in our organization over and beyond what was agreed to in the contract. The team is approachable on multiple modes of communication. A lot of customisation is available Review collected by and hosted on G2.com.
The users on Apple iOS faced issues with logging into the app intermittently even after the launch of the application at our organization. I believe the mobile experience of iPhone users needs to be enhanced. Also, the project timeline which was originally planned to be completed in 2-3 weeks, stretched on longer due to complexities at both ends. Clear visibility to the project roadmap status was not available on a real-time basis. Certain changes which may seem easy to implement to the recommender may take longer to actually get implemented. Ceratin features in the solution are not customizable at each venue level. Reporting capabilities need enhancements. Review collected by and hosted on G2.com.
