The best thing about Verint Workforce Management are couple of things like effortless scheduling like its forecasting tool take the guesswork out of predicting the call volume so that it can ensure that every customer demand is fulfilled as it will check the efficiency of the available staff.

The next thing I like is flexibility for everyone as in rather it’s the supervisor or the agents. Like agents can do there request time on and off from there phone and whereases the supervisors can monitor the performance in the real time.

Also user-friendly interface. I found it relatively easy to learn and navigate, saving valuable training time. Review collected by and hosted on G2.com.

The only thing I kinda dislike is that though the VWM is user friendly but its a vast application as in it have a lot of feature and so to go through it will take a lot of time and will be requiring dedication to exploring all its functionalities. Review collected by and hosted on G2.com.

The Verint Workforce Management allows my contact center to effectively schedule and monitor agents and forecast and manage volume. The support we receive from Verint is unmatched. Verint is supportive of their customers and is forward thinking on the solutions we need to manage our business effectively. Review collected by and hosted on G2.com.

The reporting out of Verint is lackluster. The report center and adhoc reporting modules are dated and difficult to navigate. Review collected by and hosted on G2.com.

Verint WFM is a great tool that houses many different business needs in a convenient platform. From managing KPIs, Performance Magement, AQM, or Desktop Analytics, this tool helps us look at ways to better serve our employees and Customers. Review collected by and hosted on G2.com.

Many of the tools success is based on a more expensive transcription engine, Davinci. Review collected by and hosted on G2.com.

Verint Workforce Management has lot of features that I like about. The features that I like a lot are as follows:

1) It provides me automation as per my needs.

2) The feature to help for the Customer Experience is awesome.

3) I could forecast the growth over a period of time.

4) This product also gives me an option for call recording and automated quality management, which is very important for me. Review collected by and hosted on G2.com.

Verint Workforce Management requires the following updations:

1) The transcriptions for the call recordings are not at all accurate.

2) There is no live chat or support feature for me. Review collected by and hosted on G2.com.

Provides the full suite of WFM functionality needed to effectively manage a growing workforce. The solution has allowed us to improve visibility into our operations and fill gaps in coverage as arrival patterns change. Review collected by and hosted on G2.com.

We had some challenges integrating with third party Ccaas vendors which has limited some of the value unlock. Review collected by and hosted on G2.com.

The ease of use and integration was seamless. It was so easy to implement with our other programs. I use this daily to make sure we are providing a good Customer experience. Review collected by and hosted on G2.com.

I would like it to be a bit easier to manually enter schedules. We keep it very static. Review collected by and hosted on G2.com.

Agents have the ability to see their schedules update in real time. There is a one stop shop for scheduling and time off requests. Review collected by and hosted on G2.com.

The ability to change the design of the workspace. Some of our employees would like to change the font/colors of their schedule. Review collected by and hosted on G2.com.

It greatly helped us in doing audits, analyzing reports and gather data. It's easy to implement, to integrate, very usful in customer support and we used it fequestly and the features are very easy to navigate. Review collected by and hosted on G2.com.

None. Everything was fine using Verint. Our role is efficient and effective by using this. Review collected by and hosted on G2.com.

Accuracy of timeframe, user friendly, less issue, works with VM ware Review collected by and hosted on G2.com.

Verbatims, some recordings dont have screen capture Review collected by and hosted on G2.com.

Our comapny recently changed to Verint Workforce Management because of their ease of access and the number of features they have implemented and the flexibility the software gives to the users in their workspace. Review collected by and hosted on G2.com.

We started to use Verint Workforce Management few months ago. We have no issues with this software as of now. Maybe if anything in future, i hope the team would fix those issues soon. Review collected by and hosted on G2.com.