Ease of configuration of activities, campaigns, and creating schedules Review collected by and hosted on G2.com.

The forecasting of WFM should be more automated rather than a difficult task Review collected by and hosted on G2.com.

I like that schedules are able to be used Review collected by and hosted on G2.com.

Nebulous forecasting methods - a lot of capacity planning is redundant with our current operations as opposed to helpful in terms of business change management and explainable operational and tactical staffing. Review collected by and hosted on G2.com.

This has been really helpful to me to be able to be ahead of mu schedule and also to not be calling anyone for my schedule changes. Review collected by and hosted on G2.com.

I think it would be very helpful to have the app always log in. But I understand with security Review collected by and hosted on G2.com.

Verint WFM provides a robust WFM experience that enables my team to fully support my organization's operational needs in a cost-effective manner. Review collected by and hosted on G2.com.

Verint Reporting is not very intuitive, and extracting detailed information out of the canned reports is sometimes difficult or non-existent. While Verint allows custom reports to be created, it requires knowledge in SQL to build the report. Even with customer reporting, working with the data can be difficult compared to other competitors. Review collected by and hosted on G2.com.

It makes scheduling and staffing much easier. Automating time off and schedule changes has also allowed WFM time to focus on more meaningful tasks. It was easy to implement and the mobile application provides rep flexibility in requesting time off. Also the integration with Verint DPA makes it easy spot time out of adherence and what was happening during that time. Review collected by and hosted on G2.com.

We struggle with daylight savings time changes as it falls in the middle of campaign periods. Review collected by and hosted on G2.com.

verint wfm has allowed us to move off of spreadsheets and introduce more accurate forecasting into our contact center Review collected by and hosted on G2.com.

we are currently utilizing wfm pro which has some limitations but we are excited to be upgrading our platform soon to continue to expand wfm in our organization Review collected by and hosted on G2.com.

The software is very user friendly and very straightforward to use. Agent and Manger processes are easy to teach to and easy to understand.

Request Management is the easiest to update VS our previous software. Review collected by and hosted on G2.com.

I do wish we had more configuration updates that we could make. i.e. role updates to be more granular, more detailed request rules that will limit and approve based on a large number of factores. Review collected by and hosted on G2.com.

Lots of customizable dashboard options, and understanding regarding my employees, adherence, and how day-by-day changes impact our WFM needs holistically. Review collected by and hosted on G2.com.

I do wish there was a bit more customizable widgets approach avaiilable to building the dashboards, Review collected by and hosted on G2.com.

Verint is used across many organisations that is why it is very easy to work with & minimal to zero change if you change your organisation too. Review collected by and hosted on G2.com.

Interface is not that easy as compared to Nice IEX. Both do same work but IEX is comparatively easy to work with. Review collected by and hosted on G2.com.

The ability to schedule activities by team and to thoroughly see adherence discrepancies. Review collected by and hosted on G2.com.

It's challenging to go to multiple places to ensure that all aspects needed have been associated with the user's profile. Review collected by and hosted on G2.com.