I like the real-time staffing calendar in Verint Workforce Management. It has metrics for schedule adherence, which increases our flexibility to honor requests. Review collected by and hosted on G2.com.

I think the management of teams needs to be simplified, especially when it comes to knowing who is mapped to what teams. As people move from one team to another, the accuracy of the organization chart is critical. Review collected by and hosted on G2.com.

Mature system with a ton of metrics to choose from. New bots. Review collected by and hosted on G2.com.

UI and dashboard reporting could be better . Believe there are more opportunities for process mapping and optimization opportunity identification Review collected by and hosted on G2.com.

I like that Verint Workforce Management auto-decisions the PTO requests we receive, which makes my job easier as an administrator. I also enjoy that it gives our reps the choice of picking which holidays they want to take, providing them with flexibility. Additionally, I appreciate the integration with our call center data from Cisco. Review collected by and hosted on G2.com.

The overtime process doesn't work well. Review collected by and hosted on G2.com.

I like Verint Workforce Management for its quick identification of the issues facing the customer, which helps in improving the digital journey. Using the insights, we conduct A/B testing and user testing to refine the customer journey. Also, the initial setup of Verint Workforce Management was very easy. Review collected by and hosted on G2.com.

Nothing at this point Review collected by and hosted on G2.com.

I like Verint Workforce Management for its ease of use and appreciate the account team from Verint. It's a great product. Review collected by and hosted on G2.com.

backoffice capacity planning Review collected by and hosted on G2.com.

I like that Verint Workforce Management can predict accurately, especially when it comes to generating precise daily level forecasts for calls and average handling time (AHT). The initial setup was much easier compared to our previous product, Aspect. Review collected by and hosted on G2.com.

Verint Workforce Management should allow users to input more data. Review collected by and hosted on G2.com.

I like the calendar view in Verint Workforce Management because I can see all the agents at a glance. Review collected by and hosted on G2.com.

I have issues with the time off pools feature. We work with cross-skilled queues where all agents take calls, and the pool doesn't approve time off due to conflicting ASA goals. Review collected by and hosted on G2.com.

I like the usability of Verint Workforce Management, which is very practical for call-center planning. The accuracy of the calculations is also a point that I really appreciate. Additionally, the initial installation was very easy, which facilitated the transition and adoption of the system. Review collected by and hosted on G2.com.

Nothing at the moment Review collected by and hosted on G2.com.

I like that we can use the data from Verint Workforce Management to manage our contact center workforce effectively. I value the forecasting and scheduling features as they are crucial for my tasks. Review collected by and hosted on G2.com.

A lot of improvement can be done in Forecasting models. Integration with Five9 took some work. Review collected by and hosted on G2.com.

The reports and suggestions are helpful, and everything is easy to access. Review collected by and hosted on G2.com.

The connections between Verint and other systems can sometimes be inconsistent. Review collected by and hosted on G2.com.