I like that I can have a "full stack" integration with Five9, relying on cloud to cloud services. By integrating with the Five9 cloud, we are able to direct data between the two clouds (VCS and Five9) without having to act as an intermediary in our organization. Review collected by and hosted on G2.com.

Shift bids are problematic for us, they don't allow for as much customization as we'd like with agents participating or not. We've also had some trouble with transcriptions. Review collected by and hosted on G2.com.

I like Verint Workforce Management for its ease of use, especially for call center leadership. It simplifies staff management with real-time adherence, helping us effectively manage scheduling and interval coverage for our 600-seat call center. Review collected by and hosted on G2.com.

I'm not thrilled with the fixed schedule staffing and have issues generating new schedules for unknown staff. Also, the initial setup was difficult because of the call flows being mapped from Cisco UCCE. Review collected by and hosted on G2.com.

I appreciate the shift bid simplicity and find the forecast accuracy to be great. The automation is efficient, which really adds value to how I use Verint Workforce Management. Additionally, having accurate shrink is something I find beneficial. Review collected by and hosted on G2.com.

The setup process was painful with no step-by-step guidance and obscure examples. Also, I would like the ability to make lunches adjustable. Review collected by and hosted on G2.com.

I like Verint Workforce Management because it provides us with more data points at our fingertips, making it easier to identify better scheduling and staffing models. As this is our first Workforce Management system, it cuts down the time it takes to access data significantly. Review collected by and hosted on G2.com.

We've only been on the system for a short period of time, so we're still learning and acclimating to it. The initial setup seemed easy, but we're finding we have a lot to learn about the system and its capabilities. Review collected by and hosted on G2.com.

I like the build-a-bots feature in Verint Workforce Management. I'm most interested in the time flex, request anything, and genie bot features, as well as the automation of these features. Review collected by and hosted on G2.com.

We're not able to use over/unders because of limitations with our vendor partners not being in Verint. Review collected by and hosted on G2.com.

I like Verint Workforce Management because it's easy to use, which makes scheduling and tracking active work straightforward. I also find it easy to train others on the system, and the setup was simple too. Review collected by and hosted on G2.com.

Verint Workforce Management sometimes needs to refresh or takes a bit to load. Review collected by and hosted on G2.com.

I like that Verint Workforce Management is able to handle many agents, which is important for managing our schedules and leave. The setup was easy, making it straightforward to get started. Review collected by and hosted on G2.com.

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I like the easy visibility of schedules and seeing adherence with Verint Workforce Management. It's great for ensuring our employees are at the right place at the right time. The initial setup was easy, which was a big plus. Review collected by and hosted on G2.com.

Time Off pool import hours Review collected by and hosted on G2.com.

Feature-rich and intuitive WFM tool that makes forecasting and planning straightforward. Review collected by and hosted on G2.com.

Some of the workflows feel disjointed, and the implementation of the “request anything” features is limited, lacking much of the rule rigor found in the legacy RM. Review collected by and hosted on G2.com.

I like how Verint Workforce Management helps in planning and supporting work volume for agents. It's also effective in managing opportunities for efficiency and value. The feature of providing insights or learnings without having to go through manual data insights stands out as particularly beneficial. Review collected by and hosted on G2.com.

I don't like having to go through manual data insights to get insights or learnings. Review collected by and hosted on G2.com.