--- title: Verint Workforce Management Reviews meta_title: 'Verint Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how Verint Workforce Management works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 213 scale: '5' date_modified: '2026-07-28' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.2/5.0 **Total Reviews:** 213 ## About Verint Workforce Management Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. ## Verint Workforce Management Pros & Cons **What users like:** - Users find Verint Workforce Management to be **extremely user friendly** , making processes easy to learn and understand. (18 reviews) - Users highlight the **efficiency** of Verint Workforce Management, praising its real-time capabilities and time-saving features. (16 reviews) - Users appreciate the **ease of scheduling and real-time updates** offered by Verint Workforce Management for effective agent management. (15 reviews) - Users value the **robust features** of Verint Workforce Management, enhancing operational efficiency and supporting diverse business needs. (9 reviews) - Users appreciate the **real-time monitoring and reporting** features of Verint Workforce Management for effective agent management. (5 reviews) - Users appreciate the **comprehensive features** of Verint Workforce Management, enabling effective management of KPIs and performance. (5 reviews) - Helpful (5 reviews) - Users appreciate the **user-friendly interface** of Verint Workforce Management, making it easy to teach and use. (5 reviews) - Time-saving (5 reviews) - Customization (4 reviews) **What users dislike:** - Users find **limited customization** options frustrating, wishing for more granular control over dashboard and reporting features. (8 reviews) - Users often struggle with a **steep learning curve** and find the interface of Verint Workforce Management unintuitive. (6 reviews) - Users find the **user interface cumbersome** compared to competitors, with navigation issues affecting overall experience. (6 reviews) - Users feel Verint Workforce Management is **missing key features** that hinder detailed reporting and configuration ease. (5 reviews) - Users find **reporting poor** in Verint Workforce Management, highlighting delays and difficulties in navigating modules. (5 reviews) - Users find the **configuration complexity** of Verint Workforce Management challenging, hindering access to its full features. (4 reviews) - Users find the **display issues** in Verint Workforce Management hinder efficiency, making navigation cumbersome and reports difficult to manage. (4 reviews) - Feature Deficiency (4 reviews) - Users face **integration issues** with older software, complicating the overall user experience and functionality. (4 reviews) - Lack of Training (4 reviews) ## Verint Workforce Management Reviews ### 1. Almost perfect **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2018 **What do you like best about Verint Workforce Management?** I can see my shifts, turns, breaks, absences, vacations. It allows me to organize myself, see if my calls are excessively long, if my post-call work is excessive. It is a fundamental tool for me at work. **What do you dislike about Verint Workforce Management?** The only thing I don't like is its mobile version because the submenus don't work well. **Recommendations to others considering Verint Workforce Management:** I absolutely recommend it, it is intuitive, comprehensive, and allows, if the agent wants, to improve productivity thanks to the possibility of seeing for oneself the fulfillment of the workday, breaks, call duration, and after-call work. If the agent makes correct use of the application, it is really useful. **What problems is Verint Workforce Management solving and how is that benefiting you?** I have managed to reduce my work time after calls, perfectly control my breaks to organize my workday, and I keep track of how many calls I attend and how long they last, so I have improved my productivity. ### 2. Activities to define usage of day is inaccurage **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Verint Workforce Management?** Being able to find co-workers schedules is nice **What do you dislike about Verint Workforce Management?** Not being able to view other people's aux codes. **Recommendations to others considering Verint Workforce Management:** None **What problems is Verint Workforce Management solving and how is that benefiting you?** Ensure productivity ### 3. Adherence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Verint Workforce Management?** Easy to understand, and navigate through **What do you dislike about Verint Workforce Management?** In my old job if it went down I didn't know my break times **Recommendations to others considering Verint Workforce Management:** Very easy to navigate through, and very simple to understand **What problems is Verint Workforce Management solving and how is that benefiting you?** Not really business problems, just adherence. I benefitted from knowing my schedule ### 4. Verint Forceforce Provides Practical Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Verint Workforce Management?** The best feature of this product is the ability to drill down into individual results--pick and choose your KPIs and metrics--and the ability to use its reporting functions to truly understand the performance of the center. **What do you dislike about Verint Workforce Management?** The product isn't as visually appealing as other WFM applications, but that is a small dislike relative to the strong performance of the application in many other areas. **Recommendations to others considering Verint Workforce Management:** Unabashed recommendation for this program, though keep in mind your own needs and which features of this application that may benefit your own organizations best. **What problems is Verint Workforce Management solving and how is that benefiting you?** Contact center staffing, Service Levels, meeting/exceeding Quality Assurance scores (and understanding them by way of the scorecard drill-downs). ### 5. Decent program but doesn’t always communicate with Kronos. **Rating:** 2.5/5.0 stars **Reviewed by:** Courtney H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Verint Workforce Management?** This program is an efficient way to schedule associates and for the associates to request time off. Takes some getting used to, but fairly user friendly. **What do you dislike about Verint Workforce Management?** Verint does not always communicate with Kronos so have to do time lunch corrections sometimes to make sure pay wages are correct. The requesting time off feature, from an associate view, isn’t the easiest thing to understand. Also, a few months ago I put in some requested time off and the supervisors weren’t notified of the requests. Verint was automatically declining the request. **Recommendations to others considering Verint Workforce Management:** Recomm **What problems is Verint Workforce Management solving and how is that benefiting you?** Working for a call center, Verint allows ease of scheduling associates and monitoring schedule adherences. Assist with tracking time and attendance for associates. ### 6. Verint **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Verint Workforce Management?** You have the ability to view and manage schedules. **What do you dislike about Verint Workforce Management?** Not always accurate, which can be remedied by contacting WFM **What problems is Verint Workforce Management solving and how is that benefiting you?** It provides me with the details of my day, meetings, coachings, and any planned days off. ### 7. The artist formerly known as Impact 360 formerly known as Blue Pumpkin... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Verint Workforce Management?** The simple integration with existing call center platforms through file exports. Easy to use agent side interface to view scheduling activities. **What do you dislike about Verint Workforce Management?** A fairly cumbersome application during the time frame that I used it in the age of fast/responsive web apps. This was 5 years ago, of course, but this hadn't really seen considerable changes over the 7 years before that. We would also experience routine lockups of the real time adherence tracking that would require IT interventions to resolve. **Recommendations to others considering Verint Workforce Management:** I'm currently in the genesys ecosystem and we have optimizer included in our contact center environments. I would recommend a 3rd party wfm solution like Verint over a baked in WFM solution as it will be more specialized to the needs of WFM rather than a supplemental selling point. **What problems is Verint Workforce Management solving and how is that benefiting you?** The call center that I was at before was using strictly reports generated from callpilot on agent login/out times and call activities with no means of adherence/utilization tracking. This brought in a better scope of what agents were actually doing and lead to a lot of staffing changes that decreased our wait times and increased answer totals within SLA. ### 8. Verint **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2018 **What do you like best about Verint Workforce Management?** Love using this product, it allows ease of listening to calls and conversations between customers and agents. It is simple to use and you are able to allow agents to Y jack and listen to the conversation as well., I have used many different call recording systems and this has the best ease of use. **What do you dislike about Verint Workforce Management?** There is nothing that comes to mind that I dislike about this product. **Recommendations to others considering Verint Workforce Management:** Great product overall. Very easy to use and setup. **What problems is Verint Workforce Management solving and how is that benefiting you?** The biggest benefit I have seen with this product is that it can be used as a coaching tool to improve employee performance and product knowledge. ### 9. Very slow but very useful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2018 **What do you like best about Verint Workforce Management?** The best part is that you can check your schedule, post your shift, take early dismissal and a lot more right on one program **What do you dislike about Verint Workforce Management?** The pages load too slow and when a new update comes out, there will be major issues **What problems is Verint Workforce Management solving and how is that benefiting you?** It is a simple interface but it needs work to stablize it and make it faster ### 10. Satisfactory **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2018 **What do you like best about Verint Workforce Management?** I like that it is organized and allows you to view your shift in sections in terms of break, lunch, time on the phone, etc. And it updates automatically. **What do you dislike about Verint Workforce Management?** I dislike that it can be slow, and it's sometimes a hassle to swap shifts. **Recommendations to others considering Verint Workforce Management:** Make sure you look at your schedules ahead of time in case there is something that needs to be corrected by scheduling. **What problems is Verint Workforce Management solving and how is that benefiting you?** it allows employees to be aware of their schedule and have the freedom to decide when to work/when not to work. ### 11. Very time consuming, even when working at full optimization **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Verint Workforce Management?** Ability to see computer activity and listen to phone calls after the fact **What do you dislike about Verint Workforce Management?** Very time consuming (both in amount of training needed to be comfortable with all aspects of the software and with daily usage). Managing schedules and variances is cumbersome. The if-then or yes-no mentality of this software leaves a lot of babysitting for the manager **Recommendations to others considering Verint Workforce Management:** Be ready to train, train, train. Micromanagement needed during use, even after training. **What problems is Verint Workforce Management solving and how is that benefiting you?** Scheduling, adherence ### 12. Integral and problematic work experience. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about Verint Workforce Management?** You can manage employee login and status times, profiles, and call review. Very versatile program which manages a lot of data. **What do you dislike about Verint Workforce Management?** This program may be versatile, but it is finicky to a high degree. If I can’t use it at work, then I go home without pay. This has happened several times. It is really buggy. Our company’s experience with the support team is spotty at best. **What problems is Verint Workforce Management solving and how is that benefiting you?** This program is key to all of our work force management. Supervisors and support staff all use it to monitor employee time, quality assurance, and solve problems related to the contact center. ### 13. Great tool for production focus **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Verint Workforce Management?** Love the ability to show frontline employees what they have scheduled. Also love the ability to track adherence and productivity. **What do you dislike about Verint Workforce Management?** Time off requests can be tedious. Could be better by not having to click on so many things. **What problems is Verint Workforce Management solving and how is that benefiting you?** more productivity, accountability, and a better way to track metrics. ## Verint Workforce Management Discussions - [Any chance Verint can have this feature where it notifies you about your schedule and long calls?](https://www.g2.com/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) - 1 comment, 1 upvote - [What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) - 1 comment - [What is Verint Workforce Management used for?](https://www.g2.com/discussions/what-is-verint-workforce-management-used-for) - 1 comment - [How do you request time off in Verint?](https://www.g2.com/discussions/how-do-you-request-time-off-in-verint) - 1 comment - [View Verint Workforce Management pricing details and edition comparison](https://www.g2.com/products/verint-workforce-management/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+20%3A46%3A35+-0500&secure%5Bsession_id%5D=ea636771-344e-40c9-8886-0de91614c449&secure%5Btoken%5D=4850dda72c0d61047b5ab01775fd7a99d4ba31ed9d1757ea291792b8dc8bef8f&format=llm_user) ## Verint Workforce Management Features **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Platform** - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling ## Top Verint Workforce Management Alternatives - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (304 reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) - 4.3/5.0 (88 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)