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Verint Workforce Management

By Verint

4.2 out of 5 stars

How would you rate your experience with Verint Workforce Management?

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Verint Workforce Management Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

19 months

Verint Workforce Management Integrations

(2)
Integration information sourced from real user reviews.

Verint Workforce Management Media

Verint Workforce Management Demo - Forecasting and Scheduling Calendar
View and manage schedules and adherence, plan offline activity while seeing impacts to service goals and staffing.
Verint Workforce Management Demo - Queue Analytics
View and compare actual performance with forecasted and required values, enabling you to analyze performance and apply corrections as needed.
Verint Workforce Management Demo - WorkView Notifications
Mobile app for employees with push notifications
Verint Workforce Management Demo - WorkView Employee Schedule
Mobile app for employees with access to viewing schedules, requesting time off and OT/VTO.
Verint Workforce Management Demo - Agent Portal
The Agent Portal provides a snapshot of the daily shift calendar, adherence, tasks, and more.
Verint Workforce Management Demo - Agent Dashboard
The agent dashboard features an overview of scorecards, the customer effort by touchpoint, and speech analytics category trends.
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Verint Workforce Management Reviews (176)

Reviews

Verint Workforce Management Reviews (176)

4.2
176 reviews

Pros & Cons

Generated from real user reviews
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Verified User in Insurance
UI
Enterprise (> 1000 emp.)
"Fast and Responsive"
What do you like best about Verint Workforce Management?

The Verint software is fast and reliable. The ability to update multiple user profiles at once has been a great time saver. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Setting security and access rights is difficult because of the different naming conventions used by users and in access control. Review collected by and hosted on G2.com.

Verified User in Furniture
AF
Enterprise (> 1000 emp.)
"Verint Workforce Management Review"
What do you like best about Verint Workforce Management?

Request Management has been extremenly helpful in ensuring time off is properly managed. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Verint has trouble calculating net staffing in multi-skill environments. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"WFM Review"
What do you like best about Verint Workforce Management?

Scheduling and easy of system as well as forecasting Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Which there was more data at times the data provided ins not beneficial Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Enterprise (> 1000 emp.)
"Scheduling for Large Entrprise"
What do you like best about Verint Workforce Management?

Mobile App and Large Set of Integration Options Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Occasional Bugs in the Software can take some time to fix. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Enterprise (> 1000 emp.)
"Works overall but would like more flexibility to align with business processes"
What do you like best about Verint Workforce Management?

Visually appealing and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

The flexibility to align with company needs Review collected by and hosted on G2.com.

SD
Workforce planner
Mid-Market (51-1000 emp.)
"Interactive, informative and interesting"
What do you like best about Verint Workforce Management?

WFM helps us plan our colleagues days effectively for service but also for a great work/life balance Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

On most screens it would be great to drills up and down to more / less data Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Mid-Market (51-1000 emp.)
"Great working on Verint toool"
What do you like best about Verint Workforce Management?

user frindly, can use diffrent ways of scheduling Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

dont have break opimizer option few thinks need to done manualy Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Mid-Market (51-1000 emp.)
"New to verint"
What do you like best about Verint Workforce Management?

I wish i had been here when training was presented Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I need additional training lack of knowledge Review collected by and hosted on G2.com.

Karl S.
KS
System architect
Enterprise (> 1000 emp.)
"Wfm ease of use and integration options"
What do you like best about Verint Workforce Management?

Wfm is real easy to integrate into

Adapters and options for work from most other software applications that really help drive home ease of use and possibilities Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

based in South Africa the software can get expensive quickly if converted from dollars but the ROI should be paying the tools Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint Workforce Management

Hi Karl - thank you so much for leaving a 5-star review for WFM! We are so happy to hear that our product helps you with your scheduling needs, headcount exercises, and more. Also great to hear that Verint WFM is a great value for its price. Thank you again for taking the time to share your thoughts with us. Cheers!

Verified User in Automotive
AA
Enterprise (> 1000 emp.)
"Verint WFO"
What do you like best about Verint Workforce Management?

Verint WFM is fairly user friendly, as a member of the WFM community for the last 20+ years I like the ease that end users have when using VTO to add to their schedule. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I feel that Verint WFM is missing somekey features that could make it a better leader in the idustry. Too many of the settings are over all and not available to be set at an interval level in order to better forecast the required. It is also frustrating when trying to run reports for time off pools when you have them set up at a interval level and the reports only run at a daily level. It would be nice if some of those things could be fixed. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

19 months

Average Discount

11%

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Verint Workforce Management Features
Integration APIs
User, Role, and Access Management
Performance
Labor Forecasting
Shift Scheduling
Time & Attendance Tracking
Agent Availability
Shift Scheduling