Verint Workforce Management Reviews & Product Details

Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Using our solutions, Verint customers have achieved: - Lower costs by eliminating overstaffing and unnecessary overtime - Reduced attrition rates and increased employee engagement - Improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time Mobile options enable staff to receive alerts and manage their schedules from anywhere. It's time to reimagine Workforce Management. [Available Verint Workforce Management solutions: Professional for SMBs or Enterprise.] Are you looking for additional WFM capabilities for the back-office beyond traditional forecasting and scheduling? We’ve got you covered! Verint Back-Office Workforce Management suite of solutions helps improve speed, accuracy and efficiency of customer supporting, back-office functions by capturing real-time data to create visibility and control across teams and optimize the work, processes AND the workforce – both human and digital. Verint Workforce Management for Branch helps banks and credit unions improve efficiencies, enhance customer experience, and drive sales and revenue growth based on the needs of specific branches and markets.

Seller

Verint

Discussions

Verint Workforce Management Community

Languages Supported

Arabic, German, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Traditional)

Product Description

Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.

Overview by

Adrienn Tordai (Peer Review Programs at Verint)

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

19 months

View More Pricing Information

Top-Rated Alternatives

NICE Workforce Management

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Verint Workforce Management Integrations

(2)

Integration information sourced from real user reviews.

Verint Workforce Management Media

Verint Workforce Management Demo - Forecasting and Scheduling Calendar

View and manage schedules and adherence, plan offline activity while seeing impacts to service goals and staffing.

Verint Workforce Management Demo - Queue Analytics

View and compare actual performance with forecasted and required values, enabling you to analyze performance and apply corrections as needed.

Verint Workforce Management Demo - WorkView Notifications

Mobile app for employees with push notifications

Verint Workforce Management Demo - WorkView Employee Schedule

Mobile app for employees with access to viewing schedules, requesting time off and OT/VTO.

Verint Workforce Management Demo - Agent Portal

The Agent Portal provides a snapshot of the daily shift calendar, adherence, tasks, and more.

Verint Workforce Management Demo - Agent Dashboard

The agent dashboard features an overview of scorecards, the customer effort by touchpoint, and speech analytics category trends.

G2 reviews are authentic and verified.

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Verified User in Insurance

Enterprise (> 1000 emp.)

9/9/2025

"Fast and Responsive"

4.5/5

What do you like best about Verint Workforce Management?

The Verint software is fast and reliable. The ability to update multiple user profiles at once has been a great time saver. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Setting security and access rights is difficult because of the different naming conventions used by users and in access control. Review collected by and hosted on G2.com.

Verified User in Furniture

Enterprise (> 1000 emp.)

9/9/2025

"Verint Workforce Management Review"

3.5/5

What do you like best about Verint Workforce Management?

Request Management has been extremenly helpful in ensuring time off is properly managed. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Verint has trouble calculating net staffing in multi-skill environments. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/10/2025

"WFM Review"

4.5/5

What do you like best about Verint Workforce Management?

Scheduling and easy of system as well as forecasting Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Which there was more data at times the data provided ins not beneficial Review collected by and hosted on G2.com.

Verified User in Environmental Services

Enterprise (> 1000 emp.)

9/9/2025

"Scheduling for Large Entrprise"

4/5

What do you like best about Verint Workforce Management?

Mobile App and Large Set of Integration Options Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Occasional Bugs in the Software can take some time to fix. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

9/10/2025

"Works overall but would like more flexibility to align with business processes"

3.5/5

What do you like best about Verint Workforce Management?

Visually appealing and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

The flexibility to align with company needs Review collected by and hosted on G2.com.

Sue D.

Workforce planner

Mid-Market (51-1000 emp.)

3/20/2025

"Interactive, informative and interesting"

4/5

What do you like best about Verint Workforce Management?

WFM helps us plan our colleagues days effectively for service but also for a great work/life balance Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

On most screens it would be great to drills up and down to more / less data Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

5/3/2024

"Great working on Verint toool"

5/5

What do you like best about Verint Workforce Management?

user frindly, can use diffrent ways of scheduling Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

dont have break opimizer option few thinks need to done manualy Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

5/14/2025

"New to verint"

3.5/5

What do you like best about Verint Workforce Management?

I wish i had been here when training was presented Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I need additional training lack of knowledge Review collected by and hosted on G2.com.

Karl S.

System architect

Enterprise (> 1000 emp.)

6/13/2023

"Wfm ease of use and integration options"

5/5

What do you like best about Verint Workforce Management?

Wfm is real easy to integrate into

Adapters and options for work from most other software applications that really help drive home ease of use and possibilities Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

based in South Africa the software can get expensive quickly if converted from dollars but the ROI should be paying the tools Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint Workforce Management

edit

Hi Karl - thank you so much for leaving a 5-star review for WFM! We are so happy to hear that our product helps you with your scheduling needs, headcount exercises, and more. Also great to hear that Verint WFM is a great value for its price. Thank you again for taking the time to share your thoughts with us. Cheers!

Verified User in Automotive

Enterprise (> 1000 emp.)

9/23/2024

"Verint WFO"

3.5/5

What do you like best about Verint Workforce Management?

Verint WFM is fairly user friendly, as a member of the WFM community for the last 20+ years I like the ease that end users have when using VTO to add to their schedule. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I feel that Verint WFM is missing somekey features that could make it a better leader in the idustry. Too many of the settings are over all and not available to be set at an interval level in order to better forecast the required. It is also frustrating when trying to run reports for time off pools when you have them set up at a interval level and the reports only run at a daily level. It would be nice if some of those things could be fixed. Review collected by and hosted on G2.com.