Verint Workforce Management Reviews & Product Details

Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Using our solutions, Verint customers have achieved: - Lower costs by eliminating overstaffing and unnecessary overtime - Reduced attrition rates and increased employee engagement - Improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time Mobile options enable staff to receive alerts and manage their schedules from anywhere. It's time to reimagine Workforce Management. [Available Verint Workforce Management solutions: Professional for SMBs or Enterprise.] Are you looking for additional WFM capabilities for the back-office beyond traditional forecasting and scheduling? We’ve got you covered! Verint Back-Office Workforce Management suite of solutions helps improve speed, accuracy and efficiency of customer supporting, back-office functions by capturing real-time data to create visibility and control across teams and optimize the work, processes AND the workforce – both human and digital. Verint Workforce Management for Branch helps banks and credit unions improve efficiencies, enhance customer experience, and drive sales and revenue growth based on the needs of specific branches and markets.

Seller

Verint

Discussions

Verint Workforce Management Community

Languages Supported

Arabic, German, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Traditional)

Product Description

Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.

Overview by

Adrienn Tordai (Peer Review Programs at Verint)

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

19 months

View More Pricing Information

Top-Rated Alternatives

NICE Workforce Management

View All Alternatives

Verint Workforce Management Integrations

(2)

Integration information sourced from real user reviews.

Verint Workforce Management Media

Verint Workforce Management Demo - Forecasting and Scheduling Calendar

View and manage schedules and adherence, plan offline activity while seeing impacts to service goals and staffing.

Verint Workforce Management Demo - Queue Analytics

View and compare actual performance with forecasted and required values, enabling you to analyze performance and apply corrections as needed.

Verint Workforce Management Demo - WorkView Notifications

Mobile app for employees with push notifications

Verint Workforce Management Demo - WorkView Employee Schedule

Mobile app for employees with access to viewing schedules, requesting time off and OT/VTO.

Verint Workforce Management Demo - Agent Portal

The Agent Portal provides a snapshot of the daily shift calendar, adherence, tasks, and more.

Verint Workforce Management Demo - Agent Dashboard

The agent dashboard features an overview of scorecards, the customer effort by touchpoint, and speech analytics category trends.

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Adan G.

Enterprise (> 1000 emp.)

9/9/2025

"WFM - Adding Value while providing real actionable Inisghts"

4.5/5

What do you like best about Verint Workforce Management?

Lots of customizable dashboard options, and understanding regarding my employees, adherence, and how day-by-day changes impact our WFM needs holistically. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I do wish there was a bit more customizable widgets approach avaiilable to building the dashboards, Review collected by and hosted on G2.com.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

5/2/2024

"Verint for WFM"

3.5/5

What do you like best about Verint Workforce Management?

Verint is used across many organisations that is why it is very easy to work with & minimal to zero change if you change your organisation too. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Interface is not that easy as compared to Nice IEX. Both do same work but IEX is comparatively easy to work with. Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint Workforce Management

edit

Hi there - We're glad to hear that you’re happy with Verint’s flagship features and that it’s a familiar solution no matter where you work. We appreciate your feedback about the interface and will take it into consideration for future improvements. Keep up the great work and feel free to add updates to your review in the future as you see fit. Cheers!

Heather D.

Enterprise (> 1000 emp.)

9/10/2025

"Verint WFM"

4.5/5

What do you like best about Verint Workforce Management?

The ability to schedule activities by team and to thoroughly see adherence discrepancies. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

It's challenging to go to multiple places to ensure that all aspects needed have been associated with the user's profile. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

6/28/2022

"Verint Monet is a helpful tool that con use development to catchup to today's contact center needs."

5/5

What do you like best about Verint Workforce Management?

Ease of usability of Verint Monet along with customer support from Verint when needed Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Compatibility with other software for API and data integration Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint Workforce Management

edit

Hi there! Thank you for taking the time to review Verint Monet! It's great to hear that the software is easy to use and that you're satisfied with our customer support. Also, thank you for sharing your concerns on compatibility and data integration. Feel free to submit more information on this issue if you like. Have an excellent day!

Eric W.

Enterprise (> 1000 emp.)

9/9/2025

"Ups and Downs"

4/5

What do you like best about Verint Workforce Management?

DPA products and accounting for productivity vs non productive applications. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I feel some of the formulas used for forecasting limit a trustworthy outcome. Review collected by and hosted on G2.com.

Kathryn w.

Enterprise (> 1000 emp.)

9/10/2025

"WFM review"

3.5/5

What do you like best about Verint Workforce Management?

I like that it is user friendly easy to read. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Forecasting is not always accuraten we have to manually pull in days to try and match what we expect Review collected by and hosted on G2.com.

Ben P.

Small-Business (50 or fewer emp.)

9/9/2025

"User friendlly"

5/5

What do you like best about Verint Workforce Management?

Verint is user friendly and forecasting made simple. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I was able to attend muliple meetings with the various products and it met all of our needs. Review collected by and hosted on G2.com.

Jose V.

Enterprise (> 1000 emp.)

9/9/2025

"WFM feedback"

5/5

What do you like best about Verint Workforce Management?

What I like the most is the Reporting and live Agent monitoring Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Maybe enchace the notifications option for agents Review collected by and hosted on G2.com.

Larissa A.

Mid-Market (51-1000 emp.)

9/10/2025

"Best solution to take contact centers into the next phase"

5/5

What do you like best about Verint Workforce Management?

I've found that the forecasting engine and mobile app are one of the best featuress. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

I would prefer more short trainings or online resources for users. Review collected by and hosted on G2.com.

Tom G.

Mid-Market (51-1000 emp.)

9/9/2025

"my review"

4.5/5

What do you like best about Verint Workforce Management?

ease of use across all areas of the system. Review collected by and hosted on G2.com.

What do you dislike about Verint Workforce Management?

Some of the reporting is clunky and doesnt have same view report to reprot Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

19 months

Average Discount

11%

View More Pricing Information

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Verint Workforce Management Features

Platform

Integration APIs

User, Role, and Access Management

Performance

Workforce Management Platform Features

Labor Forecasting

Shift Scheduling

Time & Attendance Tracking

Workforce Management

Agent Availability

Shift Scheduling

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Workforce Management

Contact Center Workforce

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Pros and Cons Details

4.2 out of 5 stars

Verint Workforce Management Reviews & Product Details

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Verint Workforce Management Reviews (175)

Verint Workforce Management Reviews (175)

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