--- title: Verint Workforce Management Reviews meta\_title: 'Verint Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 213 reviews by the users' company size, role or industry to find out how Verint Workforce Management works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 213 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Workforce Management but has limited features. Are you part of the Verint Workforce Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Workforce Management Community](https://www.g2.com/products/verint-workforce-management/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Traditional) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) ## Top-Rated Alternatives [ ![Aspect Workforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspect Workforce") Aspect Workforce 4.2/5(315) ](https://www.g2.com/products/aspect-workforce/reviews) [ ![NICE Workforce Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE Workforce Management") NICE Workforce Management 4.3/5(90) ](https://www.g2.com/products/nice-workforce-management/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-workforce-management/competitors/alternatives) ## User Insights Average based on 213 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Muskan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan A.") MA Muskan A. Sales Development Representative Mid-Market (51-1000 emp.) 4/29/2024 "A streamlined Scheduling Solution" 3.5/5 What do you like best about Verint Workforce Management? The best thing about Verint Workforce Management are couple of things like effortless scheduling like its forecasting tool take the guesswork out of predicting the call volume so that it can ensure that every customer demand is fulfilled as it will check the efficiency of the available staff. The next thing I like is flexibility for everyone as in rather it’s the supervisor or the agents. Like agents can do there request time on and off from there phone and whereases the supervisors can monitor the performance in the real time. Also user-friendly interface. I found it relatively easy to learn and navigate, saving valuable training time. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? The only thing I kinda dislike is that though the VWM is user friendly but its a vast application as in it have a lot of feature and so to go through it will take a lot of time and will be requiring dedication to exploring all its functionalities. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Mainly scheduling and being user friendly so that is a plus point Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint Workforce Management [Editedit](https://www.g2.com/survey_responses/verint-workforce-management-review-9585662/official_response/edit) Hi Muskan – thank you for taking the time to write a review about Verint WFM. We’re thrilled to hear that you like its flagship features such as forecasting and scheduling and that you found the UI easy to use. Also, thank you for your feedback about the vastness of the application and the training time it takes to take it all in. If you have access, I’d recommend checking out Verint Academy, a platform that provides interactive learning experiences in the capabilities of your Verint solutions. Thanks again for taking the time to review us! Cheers Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 9/24/2024 "Verint Workforce Management Solution" 4/5 What do you like best about Verint Workforce Management? The Verint Workforce Management allows my contact center to effectively schedule and monitor agents and forecast and manage volume. The support we receive from Verint is unmatched. Verint is supportive of their customers and is forward thinking on the solutions we need to manage our business effectively. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? The reporting out of Verint is lackluster. The report center and adhoc reporting modules are dated and difficult to navigate. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint WFM helps our WFM team to effectively schedule and monitor agents and allows us to forecast call volume. This solution saves hours and allows us to focus our priorities on strategic items instead of spending time manually scheduling the agents in our contact center. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CL Candy L. Consultant Enterprise (\> 1000 emp.) 9/23/2024 "One Stop Shop" 4/5 What do you like best about Verint Workforce Management? Verint WFM is a great tool that houses many different business needs in a convenient platform. From managing KPIs, Performance Magement, AQM, or Desktop Analytics, this tool helps us look at ways to better serve our employees and Customers. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Many of the tools success is based on a more expensive transcription engine, Davinci. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? We are able to solve by having understanding of trends for Customer Calls in near real time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Vipul V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul V.") VV Vipul V. Customer Experience Specialist Financial Services Mid-Market (51-1000 emp.) 4/18/2024 "Review for Verint Workforce Management" 4.5/5 What do you like best about Verint Workforce Management? Verint Workforce Management has lot of features that I like about. The features that I like a lot are as follows: 1) It provides me automation as per my needs. 2) The feature to help for the Customer Experience is awesome. 3) I could forecast the growth over a period of time. 4) This product also gives me an option for call recording and automated quality management, which is very important for me. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint Workforce Management requires the following updations: 1) The transcriptions for the call recordings are not at all accurate. 2) There is no live chat or support feature for me. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? 1 ) I could predict the growth using the forecasting feature. 2) I like the ribbons feature a lot. All the info required is easily accessible in the main table. 3) Using this, I can monitor my teams performance effectively. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint Workforce Management [Editedit](https://www.g2.com/survey_responses/verint-workforce-management-review-9550510/official_response/edit) Hi Vipul – thank you for rating Verint Workforce Management so highly and taking the time to provide your favorite features. We’re happy to hear that WFM’s forecasting and automation features are providing ample support in your line of work. Also, thank you for your feedback on call recordings and live chat support. If you can, please kindly expand on your challenges. Keep up the great work. Cheers! Validated ReviewerIncentivizedSource: G2 invite ![Matt S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt S.") MS Matt S. Customer Experience Operations Manager Mid-Market (51-1000 emp.) 9/24/2024 "Solution for Growing SMB's" 3.5/5 What do you like best about Verint Workforce Management? Provides the full suite of WFM functionality needed to effectively manage a growing workforce. The solution has allowed us to improve visibility into our operations and fill gaps in coverage as arrival patterns change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? We had some challenges integrating with third party Ccaas vendors which has limited some of the value unlock. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Greatly enhanced the functionality and reporting quality vs previous solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Kassidy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kassidy M.") KM Kassidy M. Quality and WFM specialist Mid-Market (51-1000 emp.) 6/23/2022 "Quality and WFM Specialist" 5/5 What do you like best about Verint Workforce Management? The ease of use and integration was seamless. It was so easy to implement with our other programs. I use this daily to make sure we are providing a good Customer experience. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I would like it to be a bit easier to manually enter schedules. We keep it very static. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Helping to make sure we have enough Advocates in the right Queues and enough head count to handle in incomming calls. We can update and change schedules with ease. Pulling reporting is a breeze and I get real time accurate numbers. Being able to see RTA and get it corrected as quick as possible, is priceless! Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint Workforce Management [Editedit](https://www.g2.com/survey_responses/verint-workforce-management-review-6773036/official_response/edit) Hi Kassidy - thank you so much for leaving a 5-star review for WFM. We are so happy to hear that our product helps you with your scheduling needs. Also, thank you for your feedback concerning the manual entries. I will pass it to the right team. Thank you again for taking the time to share your thoughts with us. Cheers! 3/29/2024 Current UserValidated ReviewerIncentivizedSource: Organic MS Meaghan S. Enterprise (\> 1000 emp.) 9/24/2024 "WFM" 4/5 What do you like best about Verint Workforce Management? Agents have the ability to see their schedules update in real time. There is a one stop shop for scheduling and time off requests. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? The ability to change the design of the workspace. Some of our employees would like to change the font/colors of their schedule. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It has taken away the manual aspect of scheduling. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KQ Kimberly Mae Q. Senior Quality Evaluator Mid-Market (51-1000 emp.) 8/22/2024 "Very Effective and Efficient Tool" 5/5 What do you like best about Verint Workforce Management? It greatly helped us in doing audits, analyzing reports and gather data. It's easy to implement, to integrate, very usful in customer support and we used it fequestly and the features are very easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? None. Everything was fine using Verint. Our role is efficient and effective by using this. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It has give us benefit to gather data and analyze report efficiently and effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CM Charisse Kristine Joy M. support roles, Quality evaluator/trainer Enterprise (\> 1000 emp.) 8/22/2024 "QA's best friend" 5/5 What do you like best about Verint Workforce Management? Accuracy of timeframe, user friendly, less issue, works with VM ware Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verbatims, some recordings dont have screen capture Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Call listening and capturing screen of reps Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mohamed F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed F.") MF Mohamed F. Sr. Technical Recruiter Mid-Market (51-1000 emp.) 4/12/2024 "Review about Verint Workforce Management" 5/5 What do you like best about Verint Workforce Management? Our comapny recently changed to Verint Workforce Management because of their ease of access and the number of features they have implemented and the flexibility the software gives to the users in their workspace. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? We started to use Verint Workforce Management few months ago. We have no issues with this software as of now. Maybe if anything in future, i hope the team would fix those issues soon. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? The benefits this software provides us the use of access is very high and the user friendly UI allows users as well as administrators to work flawlessly. The main benefit is for our company HRs that they says it is very handy tool for them to have access on the whole employees datas and forecasting. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint Workforce Management [Editedit](https://www.g2.com/survey_responses/verint-workforce-management-review-9533549/official_response/edit) Hi Mohamed – thank you for taking the time to write a five-star review about Verint Workforce Management! We’re thrilled to hear that you switched to Verint because of the ease of access, flexibility, and the outstanding features. Keep up the great work and happy forecasting to your company HRs! Feel free to update and expand your review any time in the future as you gain more experience with Verint WFM. Cheers Validated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Workforce Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Workforce Management ](https://www.g2.com/products/verint-workforce-management/discussions/new) LP Lem Palomer • Last activity over 3 years ago Any chance Verint can have this feature where it notifies you about your schedule and long calls? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) GU Guest User • Last activity over 1 year ago What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) [ View all Discussions ](https://www.g2.com/products/verint-workforce-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) Verint Workforce Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ed06245bd1233bbb3747b164f2538ee3/nice-workforce-management.png "Product Avatar Image") NICE Workforce Management 4.3/5(90) [ Compare Now ](https://www.g2.com/compare/nice-workforce-management-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d535153dfd4009f4b1b56073f49df130/aspect-workforce.png "Product Avatar Image") Aspect Workforce 4.2/5(315) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-verint-workforce-management) ##### ##### Verint Workforce Management Features Platform Integration APIs User, Role, and Access Management Activity Dashboard Workforce Management Platform Features Labor Forecasting Shift Scheduling Time & Attendance Tracking Workforce Management Agent Availability Shift Scheduling Administration Productivity Analysis Labor Forecasting [ View More Features ](https://www.g2.com/products/verint-workforce-management/features) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [What platform offers the most detailed demographic mapping tools?](https://www.g2.com/discussions/what-platform-offers-the-most-detailed-demographic-mapping-tools)[Which JDK distributions have the strongest vendor support record for large enterprise Java environments in regulated industries?](https://www.g2.com/discussions/which-jdk-distributions-have-the-strongest-vendor-support-record-for-large-enterprise-java-environments-in-regulated-industries)[Which audience intelligence platforms work best for a media agency that needs to build credible audience profiles for client pitches without buying three separate data tools?](https://www.g2.com/discussions/which-audience-intelligence-platforms-work-best-for-a-media-agency-that-needs-to-build-credible-audience-profiles-for-client-pitches-without-buying-three-separate-data-tools%20) [Best AI assistants for meeting scheduling and follow-ups](https://www.g2.com/discussions/best-ai-assistants-for-meeting-scheduling-and-follow-ups)[Which is the most trusted encryption software by security officers at healthcare and financial services organizations based on user reviews?](https://www.g2.com/discussions/which-is-the-most-trusted-encryption-software-by-security-officers-at-healthcare-and-financial-services-organizations-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/verint-workforce-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)