--- title: Verint Workforce Management Reviews meta\_title: 'Verint Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 213 reviews by the users' company size, role or industry to find out how Verint Workforce Management works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 213 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Workforce Management but has limited features. Are you part of the Verint Workforce Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Workforce Management Community](https://www.g2.com/products/verint-workforce-management/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Traditional) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) ## Top-Rated Alternatives [ ![Aspect Workforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspect Workforce") Aspect Workforce 4.2/5(315) ](https://www.g2.com/products/aspect-workforce/reviews) [ ![NICE Workforce Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE Workforce Management") NICE Workforce Management 4.3/5(90) ](https://www.g2.com/products/nice-workforce-management/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-workforce-management/competitors/alternatives) ## User Insights Average based on 213 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) SE Souhaila E. Workforce Management Mid-Market (51-1000 emp.) 3/20/2025 "Thrilled with the Power of Verint Workforce Management" 5/5 What do you like best about Verint Workforce Management? It’s a great system; everything is clearly communicated, and they are always looking for new innovations in this area, which is incredibly helpful. Scheduling is easy, and we currently spend less time on it compared to an average scheduling system. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? There is nothing i dislike about Verint. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? When issues arise, Verint Support is always ready to assist us and answer our questions, and we are grateful for that. This includes matters like differences in adherence, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EA Emma A. Enterprise (\> 1000 emp.) 9/10/2025 "WFM review" 5/5 What do you like best about Verint Workforce Management? I enjoy the opportunity to find outlier and boost productivity. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Can be viewed negatively by some employees. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? WFM is solving productivity gaps and identifying improvements in quality. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign RM Ricardo M. Enterprise (\> 1000 emp.) 9/10/2025 "Best Workforce Management System" 5/5 What do you like best about Verint Workforce Management? Best user interface in the industry. Love it! Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? There is nothing that I do not like in Verint. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Helps with alll areas of the contact center Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CM christina m. Enterprise (\> 1000 emp.) 9/10/2025 "It's been a great experience and opportunity to have used verint for over 20 years" 4/5 What do you like best about Verint Workforce Management? The ability to optimize and work well. Ev Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? not much - it;s been great using the tool for so long Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Efficiencies - spikes - staffing optimization Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JM Jason M. Mid-Market (51-1000 emp.) 9/10/2025 "30+ years in Conact Center Management including Workforce management" 4.5/5 What do you like best about Verint Workforce Management? ease of use. industry-leading technology Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? understanding how to use all of the features in the box. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? performance scheduling; employee work/life balance and improved customer exerience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Tatia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tatia K.") TK Tatia K. sales Mid-Market (51-1000 emp.) 9/9/2025 "We have sold verint wfm" 4.5/5 What do you like best about Verint Workforce Management? It saves a lot of time and resources on proper planning Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? A bit complicated to configure all the details Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Saves resources and time Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Shannon L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon L.") SL Shannon L. Resource Planning WEM Capabilities Manager Enterprise (\> 1000 emp.) 9/9/2025 "Verint - user friendly" 5/5 What do you like best about Verint Workforce Management? easy interface, highly customizable, love it! Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? wish there was an easier way to adjust staffing Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? allowing for scheduling by organization Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 9/9/2025 "Fast and Responsive" 4.5/5 What do you like best about Verint Workforce Management? The Verint software is fast and reliable. The ability to update multiple user profiles at once has been a great time saver. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Setting security and access rights is difficult because of the different naming conventions used by users and in access control. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Scheduling and adherence of you call center agents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") AF Verified User in Furniture Enterprise (\> 1000 emp.) 9/9/2025 "Verint Workforce Management Review" 3.5/5 What do you like best about Verint Workforce Management? Request Management has been extremenly helpful in ensuring time off is properly managed. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint has trouble calculating net staffing in multi-skill environments. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint is used for scheduling, adherence tracking, request Management, and capacity planning. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/10/2025 "WFM Review" 4.5/5 What do you like best about Verint Workforce Management? Scheduling and easy of system as well as forecasting Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Which there was more data at times the data provided ins not beneficial Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Ease of scheduling staff Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Verint Workforce Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Workforce Management ](https://www.g2.com/products/verint-workforce-management/discussions/new) LP Lem Palomer • Last activity over 3 years ago Any chance Verint can have this feature where it notifies you about your schedule and long calls? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) GU Guest User • Last activity over 1 year ago What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) [ View all Discussions ](https://www.g2.com/products/verint-workforce-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) Verint Workforce Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ed06245bd1233bbb3747b164f2538ee3/nice-workforce-management.png "Product Avatar Image") NICE Workforce Management 4.3/5(90) [ Compare Now ](https://www.g2.com/compare/nice-workforce-management-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d535153dfd4009f4b1b56073f49df130/aspect-workforce.png "Product Avatar Image") Aspect Workforce 4.2/5(315) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-verint-workforce-management) ##### ##### Verint Workforce Management Features Platform Integration APIs User, Role, and Access Management Activity Dashboard Workforce Management Platform Features Labor Forecasting Shift Scheduling Time & Attendance Tracking Workforce Management Agent Availability Shift Scheduling Administration Productivity Analysis Labor Forecasting [ View More Features ](https://www.g2.com/products/verint-workforce-management/features) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [What platform offers the most detailed demographic mapping tools?](https://www.g2.com/discussions/what-platform-offers-the-most-detailed-demographic-mapping-tools)[Which JDK distributions have the strongest vendor support record for large enterprise Java environments in regulated industries?](https://www.g2.com/discussions/which-jdk-distributions-have-the-strongest-vendor-support-record-for-large-enterprise-java-environments-in-regulated-industries)[Which audience intelligence platforms work best for a media agency that needs to build credible audience profiles for client pitches without buying three separate data tools?](https://www.g2.com/discussions/which-audience-intelligence-platforms-work-best-for-a-media-agency-that-needs-to-build-credible-audience-profiles-for-client-pitches-without-buying-three-separate-data-tools%20) [Best AI assistants for meeting scheduling and follow-ups](https://www.g2.com/discussions/best-ai-assistants-for-meeting-scheduling-and-follow-ups)[Which is the most trusted encryption software by security officers at healthcare and financial services organizations based on user reviews?](https://www.g2.com/discussions/which-is-the-most-trusted-encryption-software-by-security-officers-at-healthcare-and-financial-services-organizations-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/verint-workforce-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)