--- title: Verint Workforce Management Reviews meta\_title: 'Verint Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 213 reviews by the users' company size, role or industry to find out how Verint Workforce Management works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 213 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Workforce Management but has limited features. Are you part of the Verint Workforce Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Workforce Management Community](https://www.g2.com/products/verint-workforce-management/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Traditional) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) ## Top-Rated Alternatives [ ![Aspect Workforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspect Workforce") Aspect Workforce 4.2/5(315) ](https://www.g2.com/products/aspect-workforce/reviews) [ ![NICE Workforce Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE Workforce Management") NICE Workforce Management 4.3/5(90) ](https://www.g2.com/products/nice-workforce-management/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-workforce-management/competitors/alternatives) ## User Insights Average based on 213 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 6/28/2022 "Verint Monet is a helpful tool that con use development to catchup to today's contact center needs." 5/5 What do you like best about Verint Workforce Management? Ease of usability of Verint Monet along with customer support from Verint when needed Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Compatibility with other software for API and data integration Review collected by and hosted on G2.com. Recommendations to others considering Verint Workforce Management: Invest in Verint full suite Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint Monet has helped manage the contact center network efficiently with its user capabilities. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint Workforce Management [Editedit](https://www.g2.com/survey_responses/verint-workforce-management-review-6790924/official_response/edit) Hi there! Thank you for taking the time to review Verint Monet! It's great to hear that the software is easy to use and that you're satisfied with our customer support. Also, thank you for sharing your concerns on compatibility and data integration. Feel free to submit more information on this issue if you like. Have an excellent day! 9/10/2025 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated EW Eric W. Enterprise (\> 1000 emp.) 9/9/2025 "Ups and Downs" 4/5 What do you like best about Verint Workforce Management? DPA products and accounting for productivity vs non productive applications. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I feel some of the formulas used for forecasting limit a trustworthy outcome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Giving us sessions to help us better understand how forecasting can be completed in a multi skilled organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KW Kathryn w. Enterprise (\> 1000 emp.) 9/10/2025 "WFM review" 3.5/5 What do you like best about Verint Workforce Management? I like that it is user friendly easy to read. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Forecasting is not always accuraten we have to manually pull in days to try and match what we expect Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It helps with adherence, SLs, abandons and ASA Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign BP Ben P. Small-Business (50 or fewer emp.) 9/9/2025 "User friendlly" 5/5 What do you like best about Verint Workforce Management? Verint is user friendly and forecasting made simple. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I was able to attend muliple meetings with the various products and it met all of our needs. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? We are able to utilize its features to maximize production. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JV Jose V. Enterprise (\> 1000 emp.) 9/9/2025 "WFM feedback" 5/5 What do you like best about Verint Workforce Management? What I like the most is the Reporting and live Agent monitoring Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Maybe enchace the notifications option for agents Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? One of the biggest challenges was the reporting and adherence, this had help us with productivity improvements Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign LA Larissa A. Mid-Market (51-1000 emp.) 9/10/2025 "Best solution to take contact centers into the next phase" 5/5 What do you like best about Verint Workforce Management? I've found that the forecasting engine and mobile app are one of the best featuress. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I would prefer more short trainings or online resources for users. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? We are able to provide more accurate forecasts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign TG Tom G. Mid-Market (51-1000 emp.) 9/9/2025 "my review" 4.5/5 What do you like best about Verint Workforce Management? ease of use across all areas of the system. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Some of the reporting is clunky and doesnt have same view report to reprot Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Scheduling and time off for staff is much easier to adjust Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JC Jason C. Enterprise (\> 1000 emp.) 9/10/2025 "Long time user, systems architect" 4/5 What do you like best about Verint Workforce Management? Versatility, dynamic extensive ability to connect across platforms. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Reliance on virtual server and MS SQL infrastructure, whether in cloud or on prem. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint WFM is in use across many teams for scheduling Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Mid-Market (51-1000 emp.) 9/9/2025 "Review" 3.5/5 What do you like best about Verint Workforce Management? I like that I can see the actual activity, the published schedule, and calendar all in one page. This was not possible in the past. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I don't like that sometimes there is not an accompanying clarifier with errors. For instance, I was not being able to save the changes to the tactical forcast but the error message did not specify why. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Allowing to better plan for potential OT. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign TL Terrell L. Mid-Market (51-1000 emp.) 9/9/2025 "Great News WFM" 5/5 What do you like best about Verint Workforce Management? The customer experience that is provided by utilizing a tool that provide accurate information. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? The training materials are not step by step. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Customer experience with the correct not of employees. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Verint Workforce Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Workforce Management ](https://www.g2.com/products/verint-workforce-management/discussions/new) LP Lem Palomer • Last activity over 3 years ago Any chance Verint can have this feature where it notifies you about your schedule and long calls? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) GU Guest User • Last activity over 1 year ago What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) [ View all Discussions ](https://www.g2.com/products/verint-workforce-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) Verint Workforce Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ed06245bd1233bbb3747b164f2538ee3/nice-workforce-management.png "Product Avatar Image") NICE Workforce Management 4.3/5(90) [ Compare Now ](https://www.g2.com/compare/nice-workforce-management-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d535153dfd4009f4b1b56073f49df130/aspect-workforce.png "Product Avatar Image") Aspect Workforce 4.2/5(315) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-verint-workforce-management) ##### ##### Verint Workforce Management Features Platform Integration APIs User, Role, and Access Management Activity Dashboard Workforce Management Platform Features Labor Forecasting Shift Scheduling Time & Attendance Tracking Workforce Management Agent Availability Shift Scheduling Administration Productivity Analysis Labor Forecasting [ View More Features ](https://www.g2.com/products/verint-workforce-management/features) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [What platform offers the most detailed demographic mapping tools?](https://www.g2.com/discussions/what-platform-offers-the-most-detailed-demographic-mapping-tools)[Which JDK distributions have the strongest vendor support record for large enterprise Java environments in regulated industries?](https://www.g2.com/discussions/which-jdk-distributions-have-the-strongest-vendor-support-record-for-large-enterprise-java-environments-in-regulated-industries)[Which audience intelligence platforms work best for a media agency that needs to build credible audience profiles for client pitches without buying three separate data tools?](https://www.g2.com/discussions/which-audience-intelligence-platforms-work-best-for-a-media-agency-that-needs-to-build-credible-audience-profiles-for-client-pitches-without-buying-three-separate-data-tools%20) [Best AI assistants for meeting scheduling and follow-ups](https://www.g2.com/discussions/best-ai-assistants-for-meeting-scheduling-and-follow-ups)[Which is the most trusted encryption software by security officers at healthcare and financial services organizations based on user reviews?](https://www.g2.com/discussions/which-is-the-most-trusted-encryption-software-by-security-officers-at-healthcare-and-financial-services-organizations-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/verint-workforce-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)