--- title: Verint Workforce Management Reviews meta\_title: 'Verint Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 213 reviews by the users' company size, role or industry to find out how Verint Workforce Management works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 213 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Workforce Management but has limited features. Are you part of the Verint Workforce Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Workforce Management Community](https://www.g2.com/products/verint-workforce-management/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Traditional) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) ## Top-Rated Alternatives [ ![Aspect Workforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspect Workforce") Aspect Workforce 4.2/5(315) ](https://www.g2.com/products/aspect-workforce/reviews) [ ![NICE Workforce Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE Workforce Management") NICE Workforce Management 4.3/5(90) ](https://www.g2.com/products/nice-workforce-management/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-workforce-management/competitors/alternatives) ## User Insights Average based on 213 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ST Syed T. Sr Technology Analyst Mid-Market (51-1000 emp.) 10/15/2025 "Easy Configuration, but WFM Forecasting Needs Improvement" 5/5 What do you like best about Verint Workforce Management? Ease of configuration of activities, campaigns, and creating schedules Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? The forecasting of WFM should be more automated rather than a difficult task Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? The right number of resource planning and proper forecasting that can save money for the organization Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lorena G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lorena G.") LG Lorena G. Senior Data Scientist Enterprise (\> 1000 emp.) 9/9/2025 "Fails to meet expectations for long term forecasting" 1.5/5 What do you like best about Verint Workforce Management? I like that schedules are able to be used Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Nebulous forecasting methods - a lot of capacity planning is redundant with our current operations as opposed to helpful in terms of business change management and explainable operational and tactical staffing. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? The My time tool is the most helpful - it helps us data scientists leverage some existing industry knowledge to gather tailored insights about the internal business units we service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Benjamin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin D.") BD Benjamin D. Software engineer and Realt Estate agente Enterprise (\> 1000 emp.) 7/8/2025 "Great experience with app" 5/5 What do you like best about Verint Workforce Management? This has been really helpful to me to be able to be ahead of mu schedule and also to not be calling anyone for my schedule changes. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I think it would be very helpful to have the app always log in. But I understand with security Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I am able to see my schedule, update and login in an out very easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/10/2025 "Verint provides a robust WFM experience" 4/5 What do you like best about Verint Workforce Management? Verint WFM provides a robust WFM experience that enables my team to fully support my organization's operational needs in a cost-effective manner. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint Reporting is not very intuitive, and extracting detailed information out of the canned reports is sometimes difficult or non-existent. While Verint allows custom reports to be created, it requires knowledge in SQL to build the report. Even with customer reporting, working with the data can be difficult compared to other competitors. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? They are helping us solving for extracting data for our DPA collections, as well as AQM to improve our Quality program. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Enterprise (\> 1000 emp.) 5/14/2025 "WFM helps achieve goals in scheduling, forecasting and overall contact center resource management." 5/5 What do you like best about Verint Workforce Management? It makes scheduling and staffing much easier. Automating time off and schedule changes has also allowed WFM time to focus on more meaningful tasks. It was easy to implement and the mobile application provides rep flexibility in requesting time off. Also the integration with Verint DPA makes it easy spot time out of adherence and what was happening during that time. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? We struggle with daylight savings time changes as it falls in the middle of campaign periods. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint WFM is helping us staff to the forecasted needs. It's also automating mundane tasks such as approving PTO and Real Time Off. This allows our analysts more time to work on things with more strategic impacts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AG abraham g. Small-Business (50 or fewer emp.) 9/10/2025 "off of spreadsheets" 5/5 What do you like best about Verint Workforce Management? verint wfm has allowed us to move off of spreadsheets and introduce more accurate forecasting into our contact center Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? we are currently utilizing wfm pro which has some limitations but we are excited to be upgrading our platform soon to continue to expand wfm in our organization Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? verint is assisting us with determining proper headcount Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 9/9/2025 "Verint Review at Engage" 4/5 What do you like best about Verint Workforce Management? The software is very user friendly and very straightforward to use. Agent and Manger processes are easy to teach to and easy to understand. Request Management is the easiest to update VS our previous software. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I do wish we had more configuration updates that we could make. i.e. role updates to be more granular, more detailed request rules that will limit and approve based on a large number of factores. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? They are currently working on more detailed Request Anything rules that will help our company solve for a few issues we have. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AG Adan G. Enterprise (\> 1000 emp.) 9/9/2025 "WFM - Adding Value while providing real actionable Inisghts" 4.5/5 What do you like best about Verint Workforce Management? Lots of customizable dashboard options, and understanding regarding my employees, adherence, and how day-by-day changes impact our WFM needs holistically. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I do wish there was a bit more customizable widgets approach avaiilable to building the dashboards, Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Great job at doing staffing and forecasting analysis, and seamless integration with most major CCaaS platforms. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 5/2/2024 "Verint for WFM" 3.5/5 What do you like best about Verint Workforce Management? Verint is used across many organisations that is why it is very easy to work with & minimal to zero change if you change your organisation too. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Interface is not that easy as compared to Nice IEX. Both do same work but IEX is comparatively easy to work with. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It helps me monitor real time adherence of schedule & let me do changes in schedules if needed without any hassle Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint Workforce Management [Editedit](https://www.g2.com/survey_responses/verint-workforce-management-review-9597425/official_response/edit) Hi there - We're glad to hear that you’re happy with Verint’s flagship features and that it’s a familiar solution no matter where you work. We appreciate your feedback about the interface and will take it into consideration for future improvements. Keep up the great work and feel free to add updates to your review in the future as you see fit. Cheers! 7/29/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite HD Heather D. Enterprise (\> 1000 emp.) 9/10/2025 "Verint WFM" 4.5/5 What do you like best about Verint Workforce Management? The ability to schedule activities by team and to thoroughly see adherence discrepancies. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's challenging to go to multiple places to ensure that all aspects needed have been associated with the user's profile. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? The forecasting helps us keep accurate staffing counts for our various departments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Verint Workforce Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Workforce Management ](https://www.g2.com/products/verint-workforce-management/discussions/new) LP Lem Palomer • Last activity over 3 years ago Any chance Verint can have this feature where it notifies you about your schedule and long calls? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) GU Guest User • Last activity over 1 year ago What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) [ View all Discussions ](https://www.g2.com/products/verint-workforce-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) Verint Workforce Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ed06245bd1233bbb3747b164f2538ee3/nice-workforce-management.png "Product Avatar Image") NICE Workforce Management 4.3/5(90) [ Compare Now ](https://www.g2.com/compare/nice-workforce-management-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d535153dfd4009f4b1b56073f49df130/aspect-workforce.png "Product Avatar Image") Aspect Workforce 4.2/5(315) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-verint-workforce-management) ##### ##### Verint Workforce Management Features Platform Integration APIs User, Role, and Access Management Activity Dashboard Workforce Management Platform Features Labor Forecasting Shift Scheduling Time & Attendance Tracking Workforce Management Agent Availability Shift Scheduling Administration Productivity Analysis Labor Forecasting [ View More Features ](https://www.g2.com/products/verint-workforce-management/features) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [What platform offers the most detailed demographic mapping tools?](https://www.g2.com/discussions/what-platform-offers-the-most-detailed-demographic-mapping-tools)[Which JDK distributions have the strongest vendor support record for large enterprise Java environments in regulated industries?](https://www.g2.com/discussions/which-jdk-distributions-have-the-strongest-vendor-support-record-for-large-enterprise-java-environments-in-regulated-industries)[Which audience intelligence platforms work best for a media agency that needs to build credible audience profiles for client pitches without buying three separate data tools?](https://www.g2.com/discussions/which-audience-intelligence-platforms-work-best-for-a-media-agency-that-needs-to-build-credible-audience-profiles-for-client-pitches-without-buying-three-separate-data-tools%20) [Best AI assistants for meeting scheduling and follow-ups](https://www.g2.com/discussions/best-ai-assistants-for-meeting-scheduling-and-follow-ups)[Which is the most trusted encryption software by security officers at healthcare and financial services organizations based on user reviews?](https://www.g2.com/discussions/which-is-the-most-trusted-encryption-software-by-security-officers-at-healthcare-and-financial-services-organizations-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/verint-workforce-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)