--- title: Verint Workforce Management Reviews meta\_title: 'Verint Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 213 reviews by the users' company size, role or industry to find out how Verint Workforce Management works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 213 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Workforce Management but has limited features. Are you part of the Verint Workforce Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Workforce Management Community](https://www.g2.com/products/verint-workforce-management/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Traditional) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) ## Top-Rated Alternatives [ ![Aspect Workforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspect Workforce") Aspect Workforce 4.2/5(315) ](https://www.g2.com/products/aspect-workforce/reviews) [ ![NICE Workforce Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE Workforce Management") NICE Workforce Management 4.3/5(90) ](https://www.g2.com/products/nice-workforce-management/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-workforce-management/competitors/alternatives) ## User Insights Average based on 213 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) JH Justin H. Enterprise (\> 1000 emp.) 6/24/2026 "Reliable Scheduling But Needs Better Customization" 3.5/5 What do you like best about Verint Workforce Management? I like that I can have a "full stack" integration with Five9, relying on cloud to cloud services. By integrating with the Five9 cloud, we are able to direct data between the two clouds (VCS and Five9) without having to act as an intermediary in our organization. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Shift bids are problematic for us, they don't allow for as much customization as we'd like with agents participating or not. We've also had some trouble with transcriptions. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint Workforce Management solves the problem of not knowing how our volume works with our agent schedules. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jason W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason W.") JW Jason W. Mid-Market (51-1000 emp.) 6/23/2026 "Simplifies Management, But Setup Challenges Persist" 2.5/5 What do you like best about Verint Workforce Management? I like Verint Workforce Management for its ease of use, especially for call center leadership. It simplifies staff management with real-time adherence, helping us effectively manage scheduling and interval coverage for our 600-seat call center. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I'm not thrilled with the fixed schedule staffing and have issues generating new schedules for unknown staff. Also, the initial setup was difficult because of the call flows being mapped from Cisco UCCE. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management for schedule adherence and interval coverage, simplifying staff management with real-time adherence, which is easy for call center leadership. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SM Staci M. Mid-Market (51-1000 emp.) 6/24/2026 "Accurate Forecasting, Needs Smoother Setup" 3.5/5 What do you like best about Verint Workforce Management? I appreciate the shift bid simplicity and find the forecast accuracy to be great. The automation is efficient, which really adds value to how I use Verint Workforce Management. Additionally, having accurate shrink is something I find beneficial. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? The setup process was painful with no step-by-step guidance and obscure examples. Also, I would like the ability to make lunches adjustable. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management for schedule management, solving schedule accuracy issues with efficient automation and providing great forecast accuracy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 6/24/2026 "Essential for Streamlined Staffing and Data Insights" 4.5/5 What do you like best about Verint Workforce Management? I like Verint Workforce Management because it provides us with more data points at our fingertips, making it easier to identify better scheduling and staffing models. As this is our first Workforce Management system, it cuts down the time it takes to access data significantly. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? We've only been on the system for a short period of time, so we're still learning and acclimating to it. The initial setup seemed easy, but we're finding we have a lot to learn about the system and its capabilities. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management to improve scheduling and staffing models. It provides more data points at our fingertips and reduces the time needed to get data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite NS Niki S. Mid-Market (51-1000 emp.) 6/23/2026 "Solid Workforce Management, Room for Vendor Integration" 4/5 What do you like best about Verint Workforce Management? I like the build-a-bots feature in Verint Workforce Management. I'm most interested in the time flex, request anything, and genie bot features, as well as the automation of these features. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? We're not able to use over/unders because of limitations with our vendor partners not being in Verint. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management for staffing and forecasting phone queues. It allows our team members to request time off and see their schedules. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite NB Natalie B. Enterprise (\> 1000 emp.) 6/23/2026 "Easy Scheduling with Room for Improvement" 4/5 What do you like best about Verint Workforce Management? I like Verint Workforce Management because it's easy to use, which makes scheduling and tracking active work straightforward. I also find it easy to train others on the system, and the setup was simple too. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint Workforce Management sometimes needs to refresh or takes a bit to load. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management for tracking schedules and to see who is working when and staying active. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sanket S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket S.") SS Sanket S. Senior IT Manager Small-Business (50 or fewer emp.) 6/23/2026 "Efficient WFM for Large Teams" 5/5 What do you like best about Verint Workforce Management? I like that Verint Workforce Management is able to handle many agents, which is important for managing our schedules and leave. The setup was easy, making it straightforward to get started. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? na Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management for handling schedules and leave, and it effectively manages agent day-to-day activities. It also handles many agents efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 6/24/2026 "Effortlessly Manages Scheduling and Staffing" 5/5 What do you like best about Verint Workforce Management? I like the easy visibility of schedules and seeing adherence with Verint Workforce Management. It's great for ensuring our employees are at the right place at the right time. The initial setup was easy, which was a big plus. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Time Off pool import hours Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management for forecasting, scheduling, and leave management. It solves staffing and attendance issues, ensuring employees are in the right place at the right time. I like the easy visibility of schedules and adherence, which improves our overall efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DC Dan C. Enterprise (\> 1000 emp.) 6/23/2026 "Feature-Rich, Intuitive WFM That Makes Forecasting and Planning Easy" 4.5/5 What do you like best about Verint Workforce Management? Feature-rich and intuitive WFM tool that makes forecasting and planning straightforward. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Some of the workflows feel disjointed, and the implementation of the “request anything” features is limited, lacking much of the rule rigor found in the legacy RM. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Forecasting and planning that supports a wide range of complex requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 6/24/2026 "Efficient Workload Planning with Valuable Insights" 4/5 What do you like best about Verint Workforce Management? I like how Verint Workforce Management helps in planning and supporting work volume for agents. It's also effective in managing opportunities for efficiency and value. The feature of providing insights or learnings without having to go through manual data insights stands out as particularly beneficial. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I don't like having to go through manual data insights to get insights or learnings. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management for planning and supporting work volume for agents. It manages training, breaks, and scheduling, providing insights without manual data analysis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Workforce Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Workforce Management ](https://www.g2.com/products/verint-workforce-management/discussions/new) LP Lem Palomer • Last activity over 3 years ago Any chance Verint can have this feature where it notifies you about your schedule and long calls? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) GU Guest User • Last activity over 1 year ago What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) [ View all Discussions ](https://www.g2.com/products/verint-workforce-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) Verint Workforce Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ed06245bd1233bbb3747b164f2538ee3/nice-workforce-management.png "Product Avatar Image") NICE Workforce Management 4.3/5(90) [ Compare Now ](https://www.g2.com/compare/nice-workforce-management-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d535153dfd4009f4b1b56073f49df130/aspect-workforce.png "Product Avatar Image") Aspect Workforce 4.2/5(315) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-verint-workforce-management) ##### ##### Verint Workforce Management Features Platform Integration APIs User, Role, and Access Management Activity Dashboard Workforce Management Platform Features Labor Forecasting Shift Scheduling Time & Attendance Tracking Workforce Management Agent Availability Shift Scheduling Administration Productivity Analysis Labor Forecasting [ View More Features ](https://www.g2.com/products/verint-workforce-management/features) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [What is the best email marketing tool with good customer support?](https://www.g2.com/discussions/what-is-the-best-email-marketing-tool-with-good-customer-support)[What are the highest rated cloud kitchen management platforms for independent restaurant brands wanting to launch ghost kitchen operations within 30 days?](https://www.g2.com/discussions/what-are-the-highest-rated-cloud-kitchen-management-platforms-for-independent-restaurant-brands-wanting-to-launch-ghost-kitchen-operations-within-30-days)[Paessler PRTG vs Zabbix vs Pandora FMS for a small IT team: which gives the best visibility without a full-time admin?](https://www.g2.com/discussions/paessler-prtg-vs-zabbix-vs-pandora-fms-for-a-small-it-team-which-gives-the-best-visibility-without-a-full-time-admin) [Best influencer software for businesses in tech](https://www.g2.com/discussions/best-influencer-software-for-businesses-in-tech)[Is a paid NLP platform worth it for a small SaaS team?](https://www.g2.com/discussions/is-a-paid-nlp-platform-worth-it-for-a-small-saas-team)[Pros and Cons Details](https://www.g2.com/products/verint-workforce-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)