--- title: Verint Workforce Management Reviews meta\_title: 'Verint Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 213 reviews by the users' company size, role or industry to find out how Verint Workforce Management works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 213 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Workforce Management but has limited features. Are you part of the Verint Workforce Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Workforce Management Community](https://www.g2.com/products/verint-workforce-management/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Traditional) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) ## Top-Rated Alternatives [ ![Aspect Workforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspect Workforce") Aspect Workforce 4.2/5(315) ](https://www.g2.com/products/aspect-workforce/reviews) [ ![NICE Workforce Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE Workforce Management") NICE Workforce Management 4.3/5(90) ](https://www.g2.com/products/nice-workforce-management/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-workforce-management/competitors/alternatives) ## User Insights Average based on 213 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 9/24/2024 "Verint Workforce Management" 2.5/5 What do you like best about Verint Workforce Management? Verint Workforce Management allows my organization to schedule/monitor agents and forecast call volume within the contact center. The support provided by Verint is reliable and efficient Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? The system is not intuitive to use and can easily be misconfigured. Our organization struggles with configuration at the base level and therefore is not able to use all features available in the model Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? The solution allows us to schedule and monitor agents. We also utilize it for forecasting and schediuling. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MM Matt M. Enterprise (\> 1000 emp.) 9/23/2024 "We're ready to get started, but the time to production has been longer than wanted" 2.5/5 What do you like best about Verint Workforce Management? I like the possibility of the integrations with our Avaya Telephony platform Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? The time it has taken to get our custom KPIs created Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? empowering our Team Leaders to gain better insights into how their teams are performing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign LW Lindsey W. Enterprise (\> 1000 emp.) 11/21/2023 "Find a different product" 0/5 What do you like best about Verint Workforce Management? I honestly struggle to find anything I like about Verin't WFM system. I guess the feed from CMS is nice, but that's really about it. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint's WFM solution is terrible. I've been in WFM for around 20 years now, and this is the most user unfriendly software I've ever used. Something that took me 5 minutes to complete in another software will easily take an hour or more to complete now. Not only does everything take longer, there is so much functionality that just doesn't exist in Verint's system, and a lot of the functionality that is there doesn't even work. (We've had a ticket open for going on 3 years about how the forecasted SL outcomes are unusable.) Anytime we have to open a ticket, it's a huge hassle - we'll start with a ticket with Avaya, then when they can't resolve it, it gets escalated to Verint, then we'll end up meeting with engineers multiple times and even they can't solve our issue. We have so many open tickets that we have bi-weekly meetings set up with Avaya and Verint. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint's solution isn't solving any of our problems, it's just created more. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint Workforce Management [Editedit](https://www.g2.com/survey_responses/verint-workforce-management-review-8910595/official_response/edit) Hi Lindsey – thank you so much for taking the time to provide detailed feedback about Verint WFM. We are truly sorry to hear that you’ve had multiple challenges with the application and the support you received. We would like to rectify the situation so that our solution works for your needs. We have raised your concerns internally and forwarded your feedback to your SAM so they're aware of the dissatisfaction. Thanks again for submitting your review and insights to us! – The Verint team Current UserValidated ReviewerIncentivizedSource: Seller invite ![Monique F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monique F.") MF Monique F. Small-Business (50 or fewer emp.) 9/23/2024 "wfm system" 5/5 What do you like best about Verint Workforce Management? i like that it is accurate in the data it provides me to make informed decisions as a manager Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? nothing. i don't have any complaints. it works Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? it helps me with forecasting and our scheduling needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AG Austin G. Enterprise (\> 1000 emp.) 9/24/2024 "Powerful WFM with great customization" 4.5/5 What do you like best about Verint Workforce Management? The abilitiy to customize it to fit my needs. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Some complex implementations cannot be achieved. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Handling the complex union requirements for our workforce users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Carine J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine J.") CJ Carine J. Forecasting and Scheduling Analyst Small-Business (50 or fewer emp.) 9/24/2024 "Grand ole time" 5/5 What do you like best about Verint Workforce Management? How I'm responsible for the teams KPIs with my forecasting Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I need more training on certain task and the lag issues Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Helping with optimazation Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Karla B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karla B.") KB Karla B. Asst. Dir Systems Engineering Small-Business (50 or fewer emp.) 9/24/2024 "WEM" 4/5 What do you like best about Verint Workforce Management? The tools works great and is easy to use. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? When we find issues, getting issue resolution is very long wait. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Scheduling and Forecasting Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Swarupam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swarupam K.") SK Swarupam K. Small-Business (50 or fewer emp.) 4/17/2024 "Efficient Workforce Management Solution" 5/5 What do you like best about Verint Workforce Management? The way that Verint Workforce Management improves workforce scheduling so as to ensure the correct distribution of resources at the right times is well appreciated. It has an amazing forecasting function which helps in better planning and utilization of resources. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Although efficient in general, initial setup and configuration processes can be complicated and time-consuming at times. Also, there are sometimes random system glitches for which problems may arise if not solved quickly. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I believe that by using this tool, the company can find suitable candidates for their role without involving their workforce. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint Workforce Management [Editedit](https://www.g2.com/survey_responses/verint-workforce-management-review-9546531/official_response/edit) Hi Swarupam – thank you for leaving a five-star review for Verint Workforce Management! We’re very happy to hear that the forecasting and scheduling features of WFM have met and exceeded your expectations. Also, thank you for your feedback about implementation processes and random system glitches. If you’re still experiencing difficulties, please open a support ticket with details of the technical issue. Keep up the great work and have a great day! Cheers Validated ReviewerIncentivizedSource: G2 invite ![Nosherwan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nosherwan K.") NK Nosherwan K. Customer Service Sales Specialist Mid-Market (51-1000 emp.) 4/22/2024 "Verint Workforce Management" 4.5/5 What do you like best about Verint Workforce Management? Reason why I recomment Verint Workforce Management. 1 - Live adherence 2 - Employee can directly request time off 3 - Tools to track and analyze individual and team performance against key performance indicators (KPIs). Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? For now I am enjoying all the experience, user interface seems bit outdated but still is easy to use. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? By using Verint workforce management we have Increased Operational Efficiency It help us in Improving Customer Satisfaction. By accommodating employee preferences for shifts and leave, leading to better work-life balance and reduced turnover. Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint Workforce Management [Editedit](https://www.g2.com/survey_responses/verint-workforce-management-review-9563972/official_response/edit) Hi Nosherwan – thank you for taking the time and rating Verint Workforce Management so highly. We’re very happy to hear that WFM has elevated your team’s performance, improved customer satisfaction, and helped achieve a better work-life balance. Also, thank you for your feedback on the UI. We’re always looking for ways to improve. Keep up the great work and feel free to add updates to your review in the future as you see fit. Cheers! Validated ReviewerIncentivizedSource: G2 invite ![Fareed B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fareed B.") FB Fareed B. Oprations Team Leader Enterprise (\> 1000 emp.) 4/22/2024 "I’m a Team leader for customer service projects mostly e-commerce" 5/5 What do you like best about Verint Workforce Management? WFM is very important for companys specially customer service companies as we higher a lot of employees and we need to manager ther schedule there shifts and where every team should locat Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? The worst thing abour wfm is that sometimes they work with more than one project and that sometimes will lead to problems as there focus will not be 100% on the team and issues will happen Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It make us oprations focus on more important tasks that will improve our team and acheive goals Review collected by and hosted on G2.com. Show More Response from Adrienn Tordai of Verint Workforce Management [Editedit](https://www.g2.com/survey_responses/verint-workforce-management-review-9563576/official_response/edit) Hi Fareed – thank you for leaving a five-star review for Verint Workforce Management! We’re thrilled to hear that WFM helps make scheduling shifts easier for you and your team. Also, thank you for your feedback on focusing. If this is a technical issue-related feedback, then kindly open a support ticket so that we can help you with a custom solution. If it’s a general idea, then feel free to expand on it here on G2, or, on the IdeaPortal. Thanks again for taking the time to review us. Have a great day! Cheers! Validated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Workforce Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Workforce Management ](https://www.g2.com/products/verint-workforce-management/discussions/new) LP Lem Palomer • Last activity over 3 years ago Any chance Verint can have this feature where it notifies you about your schedule and long calls? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) GU Guest User • Last activity over 1 year ago What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) [ View all Discussions ](https://www.g2.com/products/verint-workforce-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) Verint Workforce Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ed06245bd1233bbb3747b164f2538ee3/nice-workforce-management.png "Product Avatar Image") NICE Workforce Management 4.3/5(90) [ Compare Now ](https://www.g2.com/compare/nice-workforce-management-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d535153dfd4009f4b1b56073f49df130/aspect-workforce.png "Product Avatar Image") Aspect Workforce 4.2/5(315) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-verint-workforce-management) ##### ##### Verint Workforce Management Features Platform Integration APIs User, Role, and Access Management Activity Dashboard Workforce Management Platform Features Labor Forecasting Shift Scheduling Time & Attendance Tracking Workforce Management Agent Availability Shift Scheduling Administration Productivity Analysis Labor Forecasting [ View More Features ](https://www.g2.com/products/verint-workforce-management/features) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [What platform offers the most detailed demographic mapping tools?](https://www.g2.com/discussions/what-platform-offers-the-most-detailed-demographic-mapping-tools)[Which JDK distributions have the strongest vendor support record for large enterprise Java environments in regulated industries?](https://www.g2.com/discussions/which-jdk-distributions-have-the-strongest-vendor-support-record-for-large-enterprise-java-environments-in-regulated-industries)[Which audience intelligence platforms work best for a media agency that needs to build credible audience profiles for client pitches without buying three separate data tools?](https://www.g2.com/discussions/which-audience-intelligence-platforms-work-best-for-a-media-agency-that-needs-to-build-credible-audience-profiles-for-client-pitches-without-buying-three-separate-data-tools%20) [Best AI assistants for meeting scheduling and follow-ups](https://www.g2.com/discussions/best-ai-assistants-for-meeting-scheduling-and-follow-ups)[Which is the most trusted encryption software by security officers at healthcare and financial services organizations based on user reviews?](https://www.g2.com/discussions/which-is-the-most-trusted-encryption-software-by-security-officers-at-healthcare-and-financial-services-organizations-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/verint-workforce-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)