It's really cut and dry. A monkey could navigate the software and find the information they needed! It is aethetically pleasing and easy to read and follow! The color coded scheduling really helps. We have multiple states of work we have to be in, and the times/lengths change daily, so having the color codes keeps it easy to read and follow. It's pretty hard to get confused. Review collected by and hosted on G2.com.

I have yet to find something I don't like about it, have been using it daily about 3 months now. The user interface is really easy to use, its honestly so straightforward that you can't really go wrong Review collected by and hosted on G2.com.

- Able to calculate shift schedules for complex Service Desk environment

- Call recording and monitoring

- Online tool instead of having to install the application locally Review collected by and hosted on G2.com.

- Difficult to do bulk changes/updates for multiple staff

- Cannot keep prior year's data and automatically calculate new year's vacation/sick days

- Cannot make changes on the fly on main screens. You have to enter the person's profile to make the changes. Review collected by and hosted on G2.com.

I like that you can quickly un assign and re-assign shifts to agents in our workspace. Review collected by and hosted on G2.com.

I don't like that you can't see all users schedule on one page for a month at a time. You can only do this by doing a condensed export. Review collected by and hosted on G2.com.