All the information needed about schedules (PTOs, off-queue activities, etc) are available to us. Plus real-time status of the agents can be seen in one screen. And lastly, RTA and the stuff that we need to check such as log-in log-out, adherence and the like are available. Review collected by and hosted on G2.com.

Is there any way that we will be notified once a PTO has been filed and if it was approved/denied? We will only know that it was approved or not once it has been plotted. Review collected by and hosted on G2.com.

I like RTA module because it's got what my organization needed. Pop up alerts, real time updates and accurate! Review collected by and hosted on G2.com.

The data feeding of the ACD because it only works for our Voice channel but not in Chat and Email Review collected by and hosted on G2.com.

You can check the status of the agent real time as the update is real time as well Review collected by and hosted on G2.com.

Lacks information on what other details can be viewed and where to go Review collected by and hosted on G2.com.

You can easily plot exceptions on each user Review collected by and hosted on G2.com.

its a little hard to plot group exceptions and you would need to toggle different page/tab to see schedules Review collected by and hosted on G2.com.

I like that I can schedule my users and that the forecasting and schedule generation is quick and easy Review collected by and hosted on G2.com.

I used Nice for a while and i loved that I had the option to do copy and paste and drag and drop when building out schedules, but with Monet everything is very manual and clunky. Review collected by and hosted on G2.com.

I like how easy the forecasting and generating of schedules is. Review collected by and hosted on G2.com.

After using NICE, I wish that Monet had the option to copy/paste different parts of schedules. Its a pain to add things into schedules with Monet because its all a very manual process. Review collected by and hosted on G2.com.

Integrates with other similar products., Helped get our small wfm team of the ground. Review collected by and hosted on G2.com.

It does not reflect the same data as it's partners. Not very user friendly coding or accurate reporting. Review collected by and hosted on G2.com.

Monet live has ways to automate workflow which can be really helpful because it has monitoring, analytics, and performance indicators that they keep track of. It also tracks the amount of calls and calls coming in and can compare this with your overall goal, showing you how much progress you have made and how much you need to do still. You can do a lot with the calls as well such as recording, rating the call, etc. and this helps you remember every interaction. Review collected by and hosted on G2.com.

Going to this is a process and can take a few months to understand. If there was guided ways to help as you are navigating it or suggestions to help. I sometimes find out ways to simplify my process months in and it could have saved me a lot fo time. Review collected by and hosted on G2.com.

Provides daily schedule, notifications for employees out of schedule Review collected by and hosted on G2.com.

not user friendly, little clunky interface Review collected by and hosted on G2.com.

This is so great for me when I work because it tells me my exact break times so I will never forget. I will always know my schedule thanks to this. Review collected by and hosted on G2.com.

Nothing. This is a great software program that our company uses. Review collected by and hosted on G2.com.