--- title: Verint Workforce Management Professional (formerly Verint Monet) Reviews meta_title: 'Verint Workforce Management Professional (formerly Verint Monet) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how Verint Workforce Management Professional (formerly Verint Monet) works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 23 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Professional (formerly Verint Monet) Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.0/5.0 **Total Reviews:** 23 ## About Verint Workforce Management Professional (formerly Verint Monet) Verint Monet WFO, by Verint Monet is an effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality management, performance management and analytics, all in one integrated platform. Verint Monet WFM: Create more accurate forecasts, develop more effective call center schedules and increase agent adherence Workforce Management for Salesforce — Provides an advanced omnichannel WFM solution directly from Salesforce. Agents can access essential workforce management information such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, all while never leaving their Salesforce screen Quality Management – Increase productivity, provide better customer service & comply with legal requirements. Evaluate customer interaction identify coaching opportunities and customer experience detractors. Performance Management – Easily track, analyze and manage agent, group and center performance to optimize customer service. Customers can quickly and easily optimize all aspects of their workforce with one cost effective solution that is easy to implement in 30 to 60 days, delivers rapid payback and is very IT friendly through its secure cloud-based model. Verint Monet has helped many contact centers deliver great customer service and experiences while gaining better insights and cost management. ## Verint Workforce Management Professional (formerly Verint Monet) Pros & Cons **What users like:** - Users appreciate the **easy integrations** with various ACD sources, enhancing connectivity with their existing systems. (3 reviews) - Users appreciate the **easy integrations** with various third-party ACD sources and other business solutions. (3 reviews) - Users appreciate the **seamless CRM integration** with Salesforce and 8x8, enhancing overall efficiency and workflow. (1 reviews) - Users value the **quick response times** of Verint Workforce Management, enhancing agent request handling efficiency. (1 reviews) **What users dislike:** - Users find the **agent scheduling process time-consuming** and wish for a more streamlined experience with fewer clicks. (2 reviews) - Users find the **complexity** of Verint Workforce Management Professional confusing, needing automation and AI for improvement. (1 reviews) - Users find the **inadequate AI capabilities** of Verint Workforce Management Professional lead to complexity and confusion in operations. (1 reviews) - Users find **limited options** for request management in Verint Workforce Management, along with insufficient app support. (1 reviews) - Users report **missing features** like limited request management and inadequate app support in Verint Workforce Management Professional. (1 reviews) - Not User-Friendly (1 reviews) - Poor Customer Support (1 reviews) ## Verint Workforce Management Professional (formerly Verint Monet) Discussions - [Does Verint have an API?](https://www.g2.com/discussions/does-verint-have-an-api) - [How does Verint WFM work?](https://www.g2.com/discussions/verint-monet-workforce-engagement-how-does-verint-wfm-work) - [What is Verint software used for?](https://www.g2.com/discussions/verint-monet-workforce-engagement-what-is-verint-software-used-for) - [Can we also generate a report for over breaks?](https://www.g2.com/discussions/51885-can-we-also-generate-a-report-for-over-breaks) - 1 upvote - [View Verint Workforce Management Professional (formerly Verint Monet) pricing details and edition comparison](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A50%3A28+-0500&secure%5Bsession_id%5D=406272c1-08fd-4029-bcc1-8377af7057f9&secure%5Btoken%5D=4a18c523dab0a8ead7cd401e8474417b6e701a6fb1f0d07f09b073768dd39b45&format=llm_user) ## Verint Workforce Management Professional (formerly Verint Monet) Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Verint Workforce Management Professional (formerly Verint Monet) Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (304 reviews)