--- title: Verint Workforce Management Professional (formerly Verint Monet) Reviews meta\_title: 'Verint Workforce Management Professional (formerly Verint Monet) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Verint Workforce Management Professional (formerly Verint Monet) works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Professional (formerly Verint Monet) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Workforce Management Professional (formerly Verint Monet) but has limited features. Are you part of the Verint Workforce Management Professional (formerly Verint Monet) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Monet WFO, by Verint Monet is an effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality management, performance management and analytics, all in one integrated platform. Verint Monet WFM: Create more accurate forecasts, develop more effective call center schedules and increase agent adherence Workforce Management for Salesforce — Provides an advanced omnichannel WFM solution directly from Salesforce. Agents can access essential workforce management information such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, all while never leaving their Salesforce screen Quality Management – Increase productivity, provide better customer service & comply with legal requirements. Evaluate customer interaction identify coaching opportunities and customer experience detractors. Performance Management – Easily track, analyze and manage agent, group and center performance to optimize customer service. Customers can quickly and easily optimize all aspects of their workforce with one cost effective solution that is easy to implement in 30 to 60 days, delivers rapid payback and is very IT friendly through its secure cloud-based model. Verint Monet has helped many contact centers deliver great customer service and experiences while gaining better insights and cost management. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Workforce Management Professional (formerly Verint Monet) Community](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/discuss) Languages Supported English, French, Spanish Show More ## Top-Rated Alternatives [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Aspect Workforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspect Workforce") Aspect Workforce 4.2/5(315) ](https://www.g2.com/products/aspect-workforce/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/competitors/alternatives) ## User Insights Average based on 23 real user reviews. [Log in to unlock pricing and user insights](/login) JN Jessica N. Keyholder Mid-Market (51-1000 emp.) 7/11/2017 "Really straightforward software" 5/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? It's really cut and dry. A monkey could navigate the software and find the information they needed! It is aethetically pleasing and easy to read and follow! The color coded scheduling really helps. We have multiple states of work we have to be in, and the times/lengths change daily, so having the color codes keeps it easy to read and follow. It's pretty hard to get confused. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? I have yet to find something I don't like about it, have been using it daily about 3 months now. The user interface is really easy to use, its honestly so straightforward that you can't really go wrong Review collected by and hosted on G2.com. Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet): Go for it! It's really a great software, simple and easy to use! Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? It DEFINITELY keeps your schedule neat and orderly, there's really no excuse to miss anything with as organized and color coded as it is! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/27/2016 "Descent product but could be better" 3/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? - Able to calculate shift schedules for complex Service Desk environment - Call recording and monitoring - Online tool instead of having to install the application locally Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? - Difficult to do bulk changes/updates for multiple staff - Cannot keep prior year's data and automatically calculate new year's vacation/sick days - Cannot make changes on the fly on main screens. You have to enter the person's profile to make the changes. Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? - Reduce time spent by supervisors on staff scheduling and workforce management. Review collected by and hosted on G2.com. Show More 6/30/2016 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Michael L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael L.") ML Michael L. Head of Customer Service Enterprise (\> 1000 emp.) 8/10/2016 "Great, but not that intuative" 2.5/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? I like that you can quickly un assign and re-assign shifts to agents in our workspace. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? I don't like that you can't see all users schedule on one page for a month at a time. You can only do this by doing a condensed export. Review collected by and hosted on G2.com. Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet): Have Monet explain the difference between Monet live and WFM live. Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? We brought Monet in to manage the schedules of our virtual customer support staff. No Benefits realized as we went into this relationship knowing what we wanted Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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