--- title: Verint Workforce Management Professional (formerly Verint Monet) Reviews meta\_title: 'Verint Workforce Management Professional (formerly Verint Monet) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Verint Workforce Management Professional (formerly Verint Monet) works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Professional (formerly Verint Monet) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Workforce Management Professional (formerly Verint Monet) but has limited features. Are you part of the Verint Workforce Management Professional (formerly Verint Monet) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Monet WFO, by Verint Monet is an effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality management, performance management and analytics, all in one integrated platform. Verint Monet WFM: Create more accurate forecasts, develop more effective call center schedules and increase agent adherence Workforce Management for Salesforce — Provides an advanced omnichannel WFM solution directly from Salesforce. Agents can access essential workforce management information such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, all while never leaving their Salesforce screen Quality Management – Increase productivity, provide better customer service & comply with legal requirements. Evaluate customer interaction identify coaching opportunities and customer experience detractors. Performance Management – Easily track, analyze and manage agent, group and center performance to optimize customer service. Customers can quickly and easily optimize all aspects of their workforce with one cost effective solution that is easy to implement in 30 to 60 days, delivers rapid payback and is very IT friendly through its secure cloud-based model. Verint Monet has helped many contact centers deliver great customer service and experiences while gaining better insights and cost management. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Workforce Management Professional (formerly Verint Monet) Community](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/discuss) Languages Supported English, French, Spanish Show More ## Top-Rated Alternatives [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Aspect Workforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspect Workforce") Aspect Workforce 4.2/5(315) ](https://www.g2.com/products/aspect-workforce/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/competitors/alternatives) ## User Insights Average based on 23 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 5/20/2021 "Monet for Team Managers" 4.5/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? All the information needed about schedules (PTOs, off-queue activities, etc) are available to us. Plus real-time status of the agents can be seen in one screen. And lastly, RTA and the stuff that we need to check such as log-in log-out, adherence and the like are available. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? Is there any way that we will be notified once a PTO has been filed and if it was approved/denied? We will only know that it was approved or not once it has been plotted. Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? Can easily download files for a week's schedule, whether off-queue or anything. A month-long schedule is also possible and viewable on one page. It is also easy to navigate between pages, to view from one to another Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Mid-Market (51-1000 emp.) 5/14/2021 "Verint Money WFM" 2.5/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? I like RTA module because it's got what my organization needed. Pop up alerts, real time updates and accurate! Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? The data feeding of the ACD because it only works for our Voice channel but not in Chat and Email Review collected by and hosted on G2.com. Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet): Confirm with them if they're able to work with your ACD data feed from your platform to them Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? Email anc Chat Data feed but it's still hasnt been fixed for months now Review collected by and hosted on G2.com. Show More 5/17/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Mid-Market (51-1000 emp.) 5/20/2021 "Verint Review" 5/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? You can check the status of the agent real time as the update is real time as well Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? Lacks information on what other details can be viewed and where to go Review collected by and hosted on G2.com. Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet): Use Verint as it can help you real time with your Workforce analysis and data gathering Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? Schedule Adherence and Login/Logout time data Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 5/23/2021 "Useful but a little complicated" 4/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? You can easily plot exceptions on each user Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? its a little hard to plot group exceptions and you would need to toggle different page/tab to see schedules Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? we use it primarily to check login time, absences, adherence Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 10/5/2019 "Its a good tool, but feels a bit outdated " 4/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? I like that I can schedule my users and that the forecasting and schedule generation is quick and easy Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? I used Nice for a while and i loved that I had the option to do copy and paste and drag and drop when building out schedules, but with Monet everything is very manual and clunky. Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? Its really easy for us to schedule our analysts and make sure that we are staffed appropriately. It really helps in maintaining our customer satisfaction within our support organization to make sure that the phones are getting answered quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/9/2019 "Wish they would make some updates" 4/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? I like how easy the forecasting and generating of schedules is. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? After using NICE, I wish that Monet had the option to copy/paste different parts of schedules. Its a pain to add things into schedules with Monet because its all a very manual process. Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? Monet has few bugs that our support analysts have to deal with. Monet solved the issues that we were having with schedules missing bits and pieces. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 6/30/2019 "Good for small start ups" 2.5/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? Integrates with other similar products., Helped get our small wfm team of the ground. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? It does not reflect the same data as it's partners. Not very user friendly coding or accurate reporting. Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? We did not have a wfm team and money made it easy to throw together a small team quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Small-Business (50 or fewer emp.) 5/30/2018 "Complete suite unifying all types of work proceeses" 3.5/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? Monet live has ways to automate workflow which can be really helpful because it has monitoring, analytics, and performance indicators that they keep track of. It also tracks the amount of calls and calls coming in and can compare this with your overall goal, showing you how much progress you have made and how much you need to do still. You can do a lot with the calls as well such as recording, rating the call, etc. and this helps you remember every interaction. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? Going to this is a process and can take a few months to understand. If there was guided ways to help as you are navigating it or suggestions to help. I sometimes find out ways to simplify my process months in and it could have saved me a lot fo time. Review collected by and hosted on G2.com. Recommendations to others considering Verint Workforce Management Professional (formerly Verint Monet): Remember that trying out anything is tricky at first and can take months to become comfortable. Then once you are there, you can really use this platform to your benefit and start seeing the results. Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? I am trying to help create a system in which I remember every interaction with clients. This has helped me stay on track and make every engagement much more meaningful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/12/2018 "Schedule monitoring and workforce management" 5/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? Provides daily schedule, notifications for employees out of schedule Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? not user friendly, little clunky interface Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? workforce management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jasmine J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jasmine J.") JJ Jasmine J. Public Relations Assistant Mid-Market (51-1000 emp.) 1/26/2018 "Easy To Follow Work Schedule On Monet" 5/5 What do you like best about Verint Workforce Management Professional (formerly Verint Monet)? This is so great for me when I work because it tells me my exact break times so I will never forget. I will always know my schedule thanks to this. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)? Nothing. This is a great software program that our company uses. Review collected by and hosted on G2.com. What problems is Verint Workforce Management Professional (formerly Verint Monet) solving and how is that benefiting you? We haven't experienced any problems yet. Just so easy to follow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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