# Top 10 Verint Community (formerly Telligent) Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 14 Verint Community (formerly Telligent) is not the only option for Online Community Management Software. Explore other competing options and alternatives. Online Community Management Software is a widely used technology, and many people are seeking easily administered, top rated software solutions with social network integration, community insights, and community engagement analytics. Other important factors to consider when researching alternatives to Verint Community (formerly Telligent) include features. The best overall Verint Community (formerly Telligent) alternative is Higher Logic Thrive. Other similar apps like Verint Community (formerly Telligent) are Influitive, Agentforce Service (formerly Salesforce Service Cloud), Mighty Networks, and ServiceNow Customer Service Management. Verint Community (formerly Telligent) alternatives can be found in [Online Community Management Software](https://www.g2.com/categories/online-community-management) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation). ## Best Paid & Free Alternatives to Verint Community (formerly Telligent) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) ## Top 10 Alternatives to Verint Community (formerly Telligent) Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Verint Community (formerly Telligent) stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Hospitality, and Information Technology and Services, and find the best product for your business. ### 1. [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) By Higher Logic **Average Rating:** 4.4/5 **Total Reviews:** 435 Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 200,000 communities. Organizations worldwide use Higher Logic to bring like-minded people all together, by giving their community a home where they can share ideas, answer questions and stay connected. Reviewers say compared to Verint Community (formerly Telligent), Higher Logic Thrive is: - Slower to reach roi - Better at support - Better at meeting requirements Categories in common with Verint Community (formerly Telligent): [Online Community Management](https://www.g2.com/categories/online-community-management) **Compare:** [Verint Community (formerly Telligent) vs Higher Logic Thrive](https://www.g2.com/compare/higher-logic-thrive-vs-verint-community-formerly-telligent) **Compare Higher Logic Thrive with other alternatives:** - [Higher Logic Thrive vs Influitive](https://www.g2.com/compare/higher-logic-thrive-vs-jigsaw-interactive-influitive) - [Higher Logic Thrive vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-higher-logic-thrive) - [Higher Logic Thrive vs Mighty Networks](https://www.g2.com/compare/higher-logic-thrive-vs-mighty-networks) - [Higher Logic Thrive vs ServiceNow Customer Service Management](https://www.g2.com/compare/higher-logic-thrive-vs-servicenow-customer-service-management) - [Higher Logic Thrive vs Fin](https://www.g2.com/compare/fin-vs-higher-logic-thrive) - [Higher Logic Thrive vs Zoho Desk](https://www.g2.com/compare/higher-logic-thrive-vs-zoho-desk) - [Higher Logic Thrive vs Zendesk for Customer Service](https://www.g2.com/compare/higher-logic-thrive-vs-zendesk-for-customer-service) - [Higher Logic Thrive vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-higher-logic-thrive) - [Higher Logic Thrive vs HubSpot Service Hub](https://www.g2.com/compare/higher-logic-thrive-vs-hubspot-service-hub) ### 2. [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) By Jigsaw Interactive **Average Rating:** 4.4/5 **Total Reviews:** 396 Influitive helps B2B marketers capture customer enthusiasm and use it to turbocharge marketing and sales efforts. Reviewers say compared to Verint Community (formerly Telligent), Influitive is: - Slower to reach roi - Better at support - More usable Categories in common with Verint Community (formerly Telligent): [Online Community Management](https://www.g2.com/categories/online-community-management) **Compare:** [Verint Community (formerly Telligent) vs Influitive](https://www.g2.com/compare/jigsaw-interactive-influitive-vs-verint-community-formerly-telligent) **Compare Influitive with other alternatives:** - [Influitive vs Higher Logic Thrive](https://www.g2.com/compare/higher-logic-thrive-vs-jigsaw-interactive-influitive) - [Influitive vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-jigsaw-interactive-influitive) - [Influitive vs Mighty Networks](https://www.g2.com/compare/jigsaw-interactive-influitive-vs-mighty-networks) - [Influitive vs ServiceNow Customer Service Management](https://www.g2.com/compare/jigsaw-interactive-influitive-vs-servicenow-customer-service-management) - [Influitive vs Fin](https://www.g2.com/compare/fin-vs-jigsaw-interactive-influitive) - [Influitive vs Zoho Desk](https://www.g2.com/compare/jigsaw-interactive-influitive-vs-zoho-desk) - [Influitive vs Zendesk for Customer Service](https://www.g2.com/compare/jigsaw-interactive-influitive-vs-zendesk-for-customer-service) - [Influitive vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-jigsaw-interactive-influitive) - [Influitive vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-jigsaw-interactive-influitive) ### 3. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,357 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to Verint Community (formerly Telligent), Agentforce Service (formerly Salesforce Service Cloud) is: - Slower to reach roi - Better at meeting requirements - More usable Categories in common with Verint Community (formerly Telligent): [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Verint Community (formerly Telligent) vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-verint-community-formerly-telligent) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Higher Logic Thrive](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-higher-logic-thrive) - [Agentforce Service (formerly Salesforce Service Cloud) vs Influitive](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-jigsaw-interactive-influitive) - [Agentforce Service (formerly Salesforce Service Cloud) vs Mighty Networks](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-mighty-networks) - [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs HubSpot Service Hub](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) ### 4. [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) By Mightynetworks **Average Rating:** 4.6/5 **Total Reviews:** 756 Mighty is where creators, entrepreneurs, and brands build digital communities with cultural software. Be a part of something different #OnMighty. Reviewers say compared to Verint Community (formerly Telligent), Mighty Networks is: - Slower to reach roi - Better at support - Easier to admin Categories in common with Verint Community (formerly Telligent): [Online Community Management](https://www.g2.com/categories/online-community-management) **Compare:** [Verint Community (formerly Telligent) vs Mighty Networks](https://www.g2.com/compare/mighty-networks-vs-verint-community-formerly-telligent) **Compare Mighty Networks with other alternatives:** - [Mighty Networks vs Higher Logic Thrive](https://www.g2.com/compare/higher-logic-thrive-vs-mighty-networks) - [Mighty Networks vs Influitive](https://www.g2.com/compare/jigsaw-interactive-influitive-vs-mighty-networks) - [Mighty Networks vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-mighty-networks) - [Mighty Networks vs ServiceNow Customer Service Management](https://www.g2.com/compare/mighty-networks-vs-servicenow-customer-service-management) - [Mighty Networks vs Fin](https://www.g2.com/compare/fin-vs-mighty-networks) - [Mighty Networks vs Zoho Desk](https://www.g2.com/compare/mighty-networks-vs-zoho-desk) - [Mighty Networks vs Zendesk for Customer Service](https://www.g2.com/compare/mighty-networks-vs-zendesk-for-customer-service) - [Mighty Networks vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-mighty-networks) - [Mighty Networks vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-mighty-networks) ### 5. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) By ServiceNow **Average Rating:** 4.4/5 **Total Reviews:** 469 ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. Reviewers say compared to Verint Community (formerly Telligent), ServiceNow Customer Service Management is: - Slower to reach roi - Better at meeting requirements - More usable Categories in common with Verint Community (formerly Telligent): [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Verint Community (formerly Telligent) vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-verint-community-formerly-telligent) **Compare ServiceNow Customer Service Management with other alternatives:** - [ServiceNow Customer Service Management vs Higher Logic Thrive](https://www.g2.com/compare/higher-logic-thrive-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Influitive](https://www.g2.com/compare/jigsaw-interactive-influitive-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Mighty Networks](https://www.g2.com/compare/mighty-networks-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Fin](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Zoho Desk](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk) - [ServiceNow Customer Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service) - [ServiceNow Customer Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management) ### 6. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,886 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Verint Community (formerly Telligent), Fin is: - More usable - Easier to admin - Better at support Categories in common with Verint Community (formerly Telligent): [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Verint Community (formerly Telligent) vs Fin](https://www.g2.com/compare/fin-vs-verint-community-formerly-telligent) **Compare Fin with other alternatives:** - [Fin vs Higher Logic Thrive](https://www.g2.com/compare/fin-vs-higher-logic-thrive) - [Fin vs Influitive](https://www.g2.com/compare/fin-vs-jigsaw-interactive-influitive) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Mighty Networks](https://www.g2.com/compare/fin-vs-mighty-networks) - [Fin vs ServiceNow Customer Service Management](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs HubSpot Service Hub](https://www.g2.com/compare/fin-vs-hubspot-service-hub) ### 7. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,773 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to Verint Community (formerly Telligent), Zoho Desk is: - Better at meeting requirements - More usable - Easier to admin Categories in common with Verint Community (formerly Telligent): [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Verint Community (formerly Telligent) vs Zoho Desk](https://www.g2.com/compare/verint-community-formerly-telligent-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Higher Logic Thrive](https://www.g2.com/compare/higher-logic-thrive-vs-zoho-desk) - [Zoho Desk vs Influitive](https://www.g2.com/compare/jigsaw-interactive-influitive-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Mighty Networks](https://www.g2.com/compare/mighty-networks-vs-zoho-desk) - [Zoho Desk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) ### 8. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,997 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Verint Community (formerly Telligent), Zendesk for Customer Service is: - Slower to reach roi - More usable - Better at meeting requirements Categories in common with Verint Community (formerly Telligent): [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Verint Community (formerly Telligent) vs Zendesk for Customer Service](https://www.g2.com/compare/verint-community-formerly-telligent-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Higher Logic Thrive](https://www.g2.com/compare/higher-logic-thrive-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Influitive](https://www.g2.com/compare/jigsaw-interactive-influitive-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Mighty Networks](https://www.g2.com/compare/mighty-networks-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) ### 9. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,752 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Verint Community (formerly Telligent), Freshdesk is: - More usable - Easier to admin - Better at support Categories in common with Verint Community (formerly Telligent): [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Verint Community (formerly Telligent) vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-verint-community-formerly-telligent) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Higher Logic Thrive](https://www.g2.com/compare/freshdesk-vs-higher-logic-thrive) - [Freshdesk vs Influitive](https://www.g2.com/compare/freshdesk-vs-jigsaw-interactive-influitive) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Mighty Networks](https://www.g2.com/compare/freshdesk-vs-mighty-networks) - [Freshdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) ### 10. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,917 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Verint Community (formerly Telligent), HubSpot Service Hub is: - Slower to reach roi - Better at support - Easier to admin Categories in common with Verint Community (formerly Telligent): [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Verint Community (formerly Telligent) vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-verint-community-formerly-telligent) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Higher Logic Thrive](https://www.g2.com/compare/higher-logic-thrive-vs-hubspot-service-hub) - [HubSpot Service Hub vs Influitive](https://www.g2.com/compare/hubspot-service-hub-vs-jigsaw-interactive-influitive) - [HubSpot Service Hub vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [HubSpot Service Hub vs Mighty Networks](https://www.g2.com/compare/hubspot-service-hub-vs-mighty-networks) - [HubSpot Service Hub vs ServiceNow Customer Service Management](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management) - [HubSpot Service Hub vs Fin](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) --- ## Verint Community (formerly Telligent) Alternatives FAQs ### Why do users choose Higher Logic Thrive over Verint Community (formerly...? Users choose [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) over Verint Community primarily for its superior customer support, scoring 9.0 compared to Verint's 8.1, and its higher ease of administration (8.2 vs 8.0). Higher Logic Thrive's integration of community, marketing, and member engagement in a single platform appeals to organizations seeking comprehensive engagement tools. The platform's ability to foster meaningful member interaction and provide extensive support resources, including strategic advisors and responsive customer service, are frequently cited reasons for preference. Additionally, Higher Logic's higher score in meeting requirements (8.5 vs 8.2) reflects its alignment with user needs. Users value the robust features and ongoing improvements. These factors contribute to Higher Logic Thrive being favored for organizations prioritizing engagement, support, and administrative efficiency. ### What are the best alternatives to Verint Community (formerly...? Top alternatives to Verint Community include [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) (4.4/5 stars, 435 reviews), [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) (4.4/5 stars, 396 reviews), [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) (4.4/5 stars, 7341 reviews), and [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) (4.6/5 stars, 691 reviews). These platforms excel in ease of administration, customer support, usability, and feature completeness compared to Verint Community. ### What features do alternatives offer that Verint Community (formerly... does not? Verint Community users report challenges with complex navigation, limited analytics such as account-based or customer insights reporting, and difficulties with group-specific permission settings and spam moderation. Alternatives offer more advanced automation, AI integration, and streamlined user interfaces that address these gaps. ### Which Online Community Management tools do reviewers recommend instead of Verint Community (formerly...? Reviewers highly recommend [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) for its robust community engagement tools, extensive customization, and outstanding customer support. [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) is favored for its gamification and advocacy features that drive customer engagement. [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) is praised for its AI-driven automation and seamless Salesforce integration, enhancing support efficiency. [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) is recommended for its intuitive interface, course integration, and strong community-building capabilities. These alternatives provide more advanced automation, AI capabilities, and user-friendly experiences than Verint Community. ### How does Verint Community (formerly... compare to Higher Logic Thrive? According to G2 data, both [Verint Community (formerly Telligent)](https://www.g2.com/products/verint-community-formerly-telligent/reviews) and [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) share an equal average rating of 4.4 out of 5. Higher Logic Thrive leads slightly in meeting requirements with an 8.5 score versus Verint's 8.2, and also scores higher in ease of administration (8.2 vs 8.0) and customer support (9.0 vs 8.1). Verint Community scores higher in ease of setup (8.2 vs 7.8) and ease of doing business with (8.9 vs 9.0, a marginal difference). Both platforms are noted for their customization capabilities, with Verint praised for flexibility and safety/moderation features, while Higher Logic is recognized for combining community, marketing, and member engagement in one platform. User feedback highlights Verint's strengths in knowledge base, speed, and efficiency, whereas Higher Logic excels in customer support and user interaction. Overall, Higher Logic Thrive offers stronger support and administration ease, while Verint Community provides better setup experience and customization flexibility. ## Explore Articles - [What sales training tools connect with CRM and sales engagement platforms so reps can see training recommendations based on their actual deal activity?](https://www.g2.com/discussions/what-sales-training-tools-connect-with-crm-and-sales-engagement-platforms-so-reps-can-see-training-recommendations-based-on-their-actual-deal-activity ) - [Is there a sales training platform that actually works for a 10 to 30 person sales team that cannot afford a full enterprise learning suite but needs more than YouTube?](https://www.g2.com/discussions/s-there-a-sales-training-platform-that-actually-works-for-a-10-to-30-person-sales-team-that-cannot-afford-a-full-enterprise-learning-suite-but-needs-more-than-youtube ) - [Which tool supports easy migration from other website platforms?](https://www.g2.com/discussions/which-tool-supports-easy-migration-from-other-website-platforms) - [Best app for sales performance tracking](https://www.g2.com/discussions/best-app-for-sales-performance-tracking) - [Which is the best client portal software for secure file sharing?](https://www.g2.com/discussions/which-is-the-best-client-portal-software-for-secure-file-sharing) - [Top tools for managing reserved instance usage](https://www.g2.com/discussions/what-are-the-top-tools-for-managing-reserved-instance-usage) ## Spotlight Categories - [Retail POS Systems](https://www.g2.com/categories/retail-pos) - [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) - [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking)