Amanda S.
AS
Amanda S.
Customer Service Agent
Enterprise (> 1000 emp.)
"My experience has been very rewarding and satisfying! "
5/5
What do you like best about Verint Speech and Text Analytics?

What I like best is their accountability of each individual and making sure that we are up to speed on our calls and making sure we take care of our customers. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

There is nothing that I do not like. I have not found anything yet. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Verint speech analytics review"
5/5
What do you like best about Verint Speech and Text Analytics?

It makes my time spent at the office fly as it is so easy to use it. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

I have no complaints about Verint speech analytics product. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Overall good program"
4/5
What do you like best about Verint Speech and Text Analytics?

I would get reports from my supervisor from veriabge I would use most common in conversations Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

It didn't always seem as accurate as it was presented. Certain words it understood differently. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Verint Speech Analytics Review"
3/5
What do you like best about Verint Speech and Text Analytics?

Speech analytics are crucial to the fast moving pace of technology in the 21st century. Through analyzing speech, Verint can provide valuable information to it’s clients. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

The only downside that I can think of, would be the cost. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"I was a car in a call center for wireless customers."
4.5/5
What do you like best about Verint Speech and Text Analytics?

It allows csr's to address customer issues based on trends in customer conversation with analysis of their phone calls. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

You will have to adjust to new methods as trends change in customer's conversations. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"Review "
2.5/5
What do you like best about Verint Speech and Text Analytics?

It helps me to understand what people are saying Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Sometime it is in transcribe the words Correctly Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Super enriching!"
4/5
What do you like best about Verint Speech and Text Analytics?

The great number of resources and material we can find. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

I can't find a substantial aspect to mention. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Very good experience"
5/5
What do you like best about Verint Speech and Text Analytics?

good customer service and efficient and able to analyse calls all at once for good work rate Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

nothingnithfjskskskkskskksskskskskkskkklal Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"A must for any call center"
5/5
What do you like best about Verint Speech and Text Analytics?

Program is user friendly, reliable, and accurate Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Some of the newer Verint trainers need to be more knowledgeable before training corporations. Review collected by and hosted on G2.com.