TK
Trevor K.
Enterprise (> 1000 emp.)
"Great insights however transcription accuracy is poor."
4/5
What do you like best about Verint Speech and Text Analytics?

The ability to obtain call driver insights. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Would like more robust reporting and dashboards.

The limited functionality of number of categories. Review collected by and hosted on G2.com.

Kristen M.
KM
Kristen M.
Product Management Senior Manager
Enterprise (> 1000 emp.)
"Overall great product"
3.5/5
What do you like best about Verint Speech and Text Analytics?

I like the reporting and dashboards available to data mine opportunities Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

We have had issues with integration with our new phone system Review collected by and hosted on G2.com.

AL
Alex L.
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"High accuracy and language detection!"
5/5
What do you like best about Verint Speech and Text Analytics?

Language detection is pretty cool and cuts server cost Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

When detection does not correctly identify the language of a call Review collected by and hosted on G2.com.

CM
Charlie M.
Mid-Market (51-1000 emp.)
"CCO Usage"
5/5
What do you like best about Verint Speech and Text Analytics?

Speech analytics and sentiment reading allows for great usage. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Access to other departments can be challenging with concerns. Review collected by and hosted on G2.com.

PM
pam m.
Enterprise (> 1000 emp.)
"speech"
4/5
What do you like best about Verint Speech and Text Analytics?

ability to produce reports and analytics to improve service Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

transcription concerns with clinican content Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Very helpful"
5/5
What do you like best about Verint Speech and Text Analytics?

The ability to search calls by various words and phrases Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

I would like for more of our business to have licenses. Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Verified User in Utilities
Enterprise (> 1000 emp.)
"A brief review of speech analytics"
2.5/5
What do you like best about Verint Speech and Text Analytics?

The large amount of categories to choose from. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

The number of categories that are not completely relevant. The need to be on the cloud to fully utilize the functionality at 90+%. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Enterprise (> 1000 emp.)
"Verint Speech Analytics"
5/5
What do you like best about Verint Speech and Text Analytics?

Built in reporting capabilities and use of easy including category creation. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Transcription accuracy still has some opportunities for improvement. Review collected by and hosted on G2.com.

Verified User in Consumer Services
EC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"We understood and discovered the potential this tool has."
4.5/5
What do you like best about Verint Speech and Text Analytics?

Better visibility on the CX's sentiment. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

nothing for now, too new to say at this time. Review collected by and hosted on G2.com.

Jael M.
JM
Jael M.
Business System Analyst
Enterprise (> 1000 emp.)
"Best Speech Tool out there"
5/5
What do you like best about Verint Speech and Text Analytics?

Speech Analytics is a very useful tool and having the capacity to extract transcript data easily allows us to use the text to merge with our external analytical tools and data lakes to use our own Suggestion models and phrase AI to find new terms or business centric phrases to incorporate to the language models to enhance what how we conduct business with our customers. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Perhaps one of the things we have struggled with is that, being in a script heavy environment, we sometimes have a hard time reducing the "noise" of the scripted parts from the speech data to actually get to the juicy bits; but all in all the solution is a great asset to have and use whenever you want to measure the temperature of how your business responds to customer concerns. Review collected by and hosted on G2.com.