--- title: Verint Speech and Text Analytics Reviews meta_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 89 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Speech and Text Analytics Reviews **Vendor:** Verint **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 89 ## About Verint Speech and Text Analytics Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. ## Verint Speech and Text Analytics Pros & Cons **What users like:** - Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. (15 reviews) - Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. (8 reviews) - Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. (8 reviews) - Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. (7 reviews) - Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. (6 reviews) - Call Monitoring (5 reviews) - Customizability (5 reviews) - Users value the **efficient data management** features of Verint, enabling insightful, data-driven decisions seamlessly. (5 reviews) - Users value the **actionable insights** from Verint Speech and Text Analytics, enhancing customer experience and decision-making. (5 reviews) - Reporting (5 reviews) **What users dislike:** - Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. (11 reviews) - Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. (10 reviews) - Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. (5 reviews) - Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. (3 reviews) - Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. (3 reviews) - Learning Curve (3 reviews) - Users are frustrated by the **missing real-time transcription** feature and the lack of a data model in Verint. (3 reviews) - Users find the **time-consuming transcription process** frustrating, often requiring hours to finalize accurate results. (3 reviews) - Admin Challenges (2 reviews) - Users find the **dashboard issues** frustrating, citing limited functionality and the need for manual report creation. (2 reviews) ## Verint Speech and Text Analytics Discussions - [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) - 1 comment - [View Verint Speech and Text Analytics pricing details and edition comparison](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+10%3A13%3A08+-0500&secure%5Bsession_id%5D=b0c1355f-a878-4bcd-a4c3-9c309496d021&secure%5Btoken%5D=5db9633baa7f57f557704c5b31dbf9d1f89a41c6761a56a1ac4819168840fa01&format=llm_user) ## Verint Speech and Text Analytics Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Setup** - Integration - Maintenance - No-Code - Third-Party Integrations **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Data** - Security - Data Visualization - Real-Time Data **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing - Multi-Language - Trend Analysis - Text Analysis - Qualitative Comparative Analysis - Statistical Analysis - User Research Analysis - Ad hoc Analysis - Quantitative Analysis **Generative AI** - AI Text Summarization - Generative AI **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Monitoring - Activity Tracking - Data Collection - Access Controls/Permissions - Predictive Analytics - Computer Assisted Coding - Activity Dashboard - Real-Time Analytics - AI Copilot - Reporting & Statistics - Data Import/Export - Mixed Methods Research - Website Analytics - Multimedia Support - Media Analytics - Categorization/Grouping - Data Storage Management - Feedback Management - Tagging - Collaboration Tools - Single Sign On - Drag & Drop - Annotations - Customizable Branding - Data Coding - Multiple Data Sources - API - Search/Filter - Customizable Reports ## Top Verint Speech and Text Analytics Alternatives - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)