--- title: Verint Speech and Text Analytics Reviews meta\_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Speech and Text Analytics Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Speech and Text Analytics but has limited features. Are you part of the Verint Speech and Text Analytics team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Speech and Text Analytics Community](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-speech-and-text-analytics/competitors/alternatives) ## User Insights Average based on 89 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Amanda S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda S.") AS Amanda S. Customer Service Agent Enterprise (\> 1000 emp.) 4/23/2019 "My experience has been very rewarding and satisfying! " 5/5 What do you like best about Verint Speech and Text Analytics? What I like best is their accountability of each individual and making sure that we are up to speed on our calls and making sure we take care of our customers. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? There is nothing that I do not like. I have not found anything yet. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? I have been well cared for by this team and I recommend them to anyone. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 5/10/2019 "Verint speech analytics review" 5/5 What do you like best about Verint Speech and Text Analytics? It makes my time spent at the office fly as it is so easy to use it. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I have no complaints about Verint speech analytics product. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? With Verint speech analytics it is easier for us to improve customer satisfaction and to detect any mistakes made by our staff in that given process so we can provide tutoring and support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 5/7/2019 "Overall good program" 4/5 What do you like best about Verint Speech and Text Analytics? I would get reports from my supervisor from veriabge I would use most common in conversations Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? It didn't always seem as accurate as it was presented. Certain words it understood differently. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? It did help with what the main talking point were with the customers and our common responses. It help broaden certain words or key phrases. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 4/24/2019 "Verint Speech Analytics Review" 3/5 What do you like best about Verint Speech and Text Analytics? Speech analytics are crucial to the fast moving pace of technology in the 21st century. Through analyzing speech, Verint can provide valuable information to it’s clients. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The only downside that I can think of, would be the cost. Review collected by and hosted on G2.com. Recommendations to others considering Verint Speech and Text Analytics: I would give it a try Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Solving complex problems like customer satisfaction has been increasingly more easy with Verint. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 5/4/2019 "I was a car in a call center for wireless customers." 4.5/5 What do you like best about Verint Speech and Text Analytics? It allows csr's to address customer issues based on trends in customer conversation with analysis of their phone calls. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? You will have to adjust to new methods as trends change in customer's conversations. Review collected by and hosted on G2.com. Recommendations to others considering Verint Speech and Text Analytics: N/A Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Addressing customer issues will be easier to deescalate callers based on proven training from a Verint speech analysis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 5/1/2019 "Review " 2.5/5 What do you like best about Verint Speech and Text Analytics? It helps me to understand what people are saying Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Sometime it is in transcribe the words Correctly Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Being able to see what people are saying without directly speaking with them Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 4/20/2019 "Super enriching!" 4/5 What do you like best about Verint Speech and Text Analytics? The great number of resources and material we can find. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I can't find a substantial aspect to mention. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? I've benefited from the large number of information regarding the contact with the customer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 4/28/2019 "Very good experience" 5/5 What do you like best about Verint Speech and Text Analytics? good customer service and efficient and able to analyse calls all at once for good work rate Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? nothingnithfjskskskkskskksskskskskkskkklal Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? analyse all my calls Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 1/28/2019 "A must for any call center" 5/5 What do you like best about Verint Speech and Text Analytics? Program is user friendly, reliable, and accurate Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Some of the newer Verint trainers need to be more knowledgeable before training corporations. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Identifying trends in real time Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Speech and Text Analytics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Speech and Text Analytics ](https://www.g2.com/products/verint-speech-and-text-analytics/discussions/new) GU Guest User • Last activity 12 months ago What is Verint Text Analytics used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) [ View all Discussions ](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) Verint Speech and Text Analytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-speech-and-text-analytics) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) ##### Explore More [Which database comparison solutions generate safe synchronisation scripts that reduce deployment risk?](https://www.g2.com/discussions/which-database-comparison-solutions-generate-safe-synchronisation-scripts-that-reduce-deployment-risk)[What social listening tools work well for consumer brands trying to understand what real customers are saying about their products across Reddit, TikTok and forums?](https://www.g2.com/discussions/what-social-listening-tools-work-well-for-consumer-brands-trying-to-understand-what-real-customers-are-saying-about-their-products-across-reddit-tiktok-and-forums)[Best Virtual Data Room Software](https://www.g2.com/discussions/looking-for-the-best-virtual-data-room-software-in-2025) [Which influencer marketing tool is most effective](https://www.g2.com/discussions/which-influencer-marketing-tool-is-most-effective)[Best desktop affiliate marketing software for tech companies](https://www.g2.com/discussions/best-desktop-affiliate-marketing-software-for-tech-companies)[Pros and Cons Details](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)