--- title: Verint Speech and Text Analytics Reviews meta\_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Speech and Text Analytics Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Speech and Text Analytics but has limited features. Are you part of the Verint Speech and Text Analytics team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Speech and Text Analytics Community](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-speech-and-text-analytics/competitors/alternatives) ## User Insights Average based on 89 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO Verified User in Outsourcing/Offshoring Mid-Market (51-1000 emp.) 3/13/2022 "I would say, nothing beats IEX." 3.5/5 What do you like best about Verint Speech and Text Analytics? What I like best I think is to create an IDP. It's user friendly and easy to access once you upload the data needed to export an IDP. Also in terms of shift bidding, I would say it a thumbs up for me. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Wht I dislike is that most of the features needs manual. It really requires a lot of effort to finish the task specially and us scheduler during that time, we need more automation features to lessen the workload. Review collected by and hosted on G2.com. Recommendations to others considering Verint Speech and Text Analytics: I would say if the company has a budget, I would go for IEX Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? So far I haven't encountered this scenario. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Robin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin S.") RS Robin S. Sr Manager/ Sr Specialist- Data Science and AI Enterprise (\> 1000 emp.) 3/10/2022 "It is easy and convenient" 4.5/5 What do you like best about Verint Speech and Text Analytics? It is one of the best tool available for text analytics Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Transcription accuracy and slowness, it's not that slow however sometimes it takes time to process huge data Review collected by and hosted on G2.com. Recommendations to others considering Verint Speech and Text Analytics: Please have good demo before purchasing. Also check your IT infrastructure capacity if it can accomodate it Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? It was a problem of customer review Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 6/15/2022 "Speech Analytics uncovers key CX insights for our business" 4.5/5 What do you like best about Verint Speech and Text Analytics? Ability to design and test myriad category combinations to quickly pinpoint a body of insights Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? A bit outdated interface, inability to size pick windows Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Helps us identify customer pain points and defects Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KW Kevin W. SUpervisor Mid-Market (51-1000 emp.) 5/2/2019 "Easy user interface" 5/5 What do you like best about Verint Speech and Text Analytics? What I like best is that it is very simple. Easy to learn and teach someone how to use. Searching for what you need is very easy and accessible. Gives you lots of options to search what you are look for by date and time. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Only dislike is hat the system tends to go down a lot which can delay your work that you need to do. Review collected by and hosted on G2.com. Recommendations to others considering Verint Speech and Text Analytics: I would use this if you use any type of over the phone customer service experience so you can track what level of service your employees are providing. From this you can use the data to improve your business customer service, provide coaching, and see what area of opportunities you have as a business to grow. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? The benefits is that it gives you and insight to what you employees are doing what they are saying to your customers, track bad behavior and gives you the opportunity to coach and improve your business service, Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Malcolm S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Malcolm S.") MS Malcolm S. Malcolm Enterprise (\> 1000 emp.) 5/2/2019 "My experience with verint has been good and bad at times." 5/5 What do you like best about Verint Speech and Text Analytics? Vernit is great when it works. It gives us the ability to search for recorded calls and QA them for our representatives. Its also provides day by day interactions of each call made on our system. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? My dislikes for verint are when it mysteriously stops working for no reason. There have been many times when the website for it goes down. When this happens we loose the calls that were recorded prior to it going down. This can be an issue when you looking for a specific call. Review collected by and hosted on G2.com. Recommendations to others considering Verint Speech and Text Analytics: Verint is a great product when it works. There are times when it goes down for no reason at all. This can greatly impact job performance especially if you rely on this product. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Verint is used by our company on a daily basis in our QA dept to listen to recorded calls and provide feedback on them. It is also used in escalated situation when we need to listen to call where a customer was told something and they state they were not told that. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 5/13/2019 "Verint" 4/5 What do you like best about Verint Speech and Text Analytics? It can transcribe an interaction to make it easier to understand the interaction as close to real time as possible. This saved us time in man hours of repeatedly reviewing the same interaction to ensure the information provided was accurate or inaccurate to ensure we were coaching appropriately. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Verint systems I have found out due go down from time to time due to updates more than needed for my business, sometimes when searching for interactions I do have to submit more parameters than I would expect to locate the particular interaction when attempting to use the search feature. Review collected by and hosted on G2.com. Recommendations to others considering Verint Speech and Text Analytics: It was the best transcribing program I found for what I felt was a somewhat economical price. As stated previously the time it saves in regards to coaching efforts is nothing short of miraculous. As we have locations and sites abroad as well and this aided in us improving our coaching efforts at these locations greatly. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Sometimes in the past our organization would have difficulties understanding the conversation/dialect of some customers or even specialist. This program transcribes the entire interaction which aids in faster coaching and business improvement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") IW Verified User in Writing and Editing Enterprise (\> 1000 emp.) 5/1/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Verint Speech Analytics can process up to 100 percent of calls — a benefit for compliance scenarios" 5/5 What do you like best about Verint Speech and Text Analytics? Helps optimize customer engagement and omnichannel service strategies across assisted and self-service channels by revealing process-related opportunities, points of failure, and technology barriers. Helps reveal occurrences of non-compliance and fraud across 100 percent of phone interactions. Provides insights for improving agent performance, call handling efficiency, and accountability. Helps accelerate speed to insights and return on investment with a solution designed to facilitate ease of operation and expansion Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? . Sampling theory is your friend The power of sampling theory means you can get statistically robust intelligence from a much smaller sample than you might think. A properly random sample of 400 calls gives a 95% confidence level irrespective of the size of the population, meaning you actually don’t have to listen to that many calls: one of the weaknesses in the automated analytics sales spiel. Accuracy rates Quoted accuracy rates again aren’t always what they seem – 90% accuracy doesn’t mean that a solution is 90% accurate in spotting a word or phrase or that 9 times out of 10 it will spot that word. What it means is that if you build up your categories carefully and accurately then 90% of the calls returned in that sample will be representative of what you were looking for. Ironically though, the more accurate the initial transcription/ detection process that the solution uses, the easier it is to build those categories, so accuracy is still important and to be fair is getting better. Review collected by and hosted on G2.com. Recommendations to others considering Verint Speech and Text Analytics: It's the best and has a lot of advantages Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? To meet the specialized compliance needs of financial trading firms, Verint also offers Verint Speech Analytics for Financial Trading. This trade surveillance solution can analyze 100 percent of trader calls and surface those containing suspicious words or phrases. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kyra M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyra M.") KM Kyra M. Customer Enterprise (\> 1000 emp.) 4/24/2019 "The honest Opinion of an Analytics Company" 3/5 What do you like best about Verint Speech and Text Analytics? Verint Speech Analytics is a great company all around yes it has its own pros and cons however what company know throughout does not. Ive known people who work for them and they say the work environment is great. Follow directors whom work in the company they say the work and life balance could be better and that some customers do wish the progress time was faster however those who stick i tout do have compelling happy reviews after. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The compelling competition of balancing work and personal life. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? marketing establishment has better through the use of Verint. Benefits in the areas of outreach and audience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") CC Verified User in Consumer Services Mid-Market (51-1000 emp.) 4/25/2019 "I never knew it would be this easy." 3/5 What do you like best about Verint Speech and Text Analytics? I like the boost and increased productivity we have gotten in our business since using this service. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? We are a small company ant not very tech savvy, so getting started was a bit rough. But I have to say customer and tech support we’ve received has been top notch, don’t think I could ask for better. Review collected by and hosted on G2.com. Recommendations to others considering Verint Speech and Text Analytics: I’ve been in the customer support field for 25 years, I think this the first time I’ve work with anything that’s been as hassle free not to mention user friendly as this. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Work had been slow now we have almost too much work for us to handle. We’re getting more correct and through communication from our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dani T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dani T.") DT Dani T. CSR Mid-Market (51-1000 emp.) 4/19/2019 "Not too bad" 4/5 What do you like best about Verint Speech and Text Analytics? Verint speech analytics really cared about what i wanted. They listened and understood, did research and provided me with the facts i needed to improve. i enjoyed their service. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I dont really dislike anything about them. They were very helpful and catered to my needs. I would def reccomened. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? I am solving a lot. I realized a lot like speech analaytics, communication errors, and so much more. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Speech and Text Analytics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Speech and Text Analytics ](https://www.g2.com/products/verint-speech-and-text-analytics/discussions/new) GU Guest User • Last activity 12 months ago What is Verint Text Analytics used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) [ View all Discussions ](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) Verint Speech and Text Analytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-speech-and-text-analytics) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) ##### Explore More [Which database comparison solutions generate safe synchronisation scripts that reduce deployment risk?](https://www.g2.com/discussions/which-database-comparison-solutions-generate-safe-synchronisation-scripts-that-reduce-deployment-risk)[What social listening tools work well for consumer brands trying to understand what real customers are saying about their products across Reddit, TikTok and forums?](https://www.g2.com/discussions/what-social-listening-tools-work-well-for-consumer-brands-trying-to-understand-what-real-customers-are-saying-about-their-products-across-reddit-tiktok-and-forums)[Best Virtual Data Room Software](https://www.g2.com/discussions/looking-for-the-best-virtual-data-room-software-in-2025) [Which influencer marketing tool is most effective](https://www.g2.com/discussions/which-influencer-marketing-tool-is-most-effective)[Best desktop affiliate marketing software for tech companies](https://www.g2.com/discussions/best-desktop-affiliate-marketing-software-for-tech-companies)[Pros and Cons Details](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)