--- title: Verint Speech and Text Analytics Reviews meta\_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Speech and Text Analytics Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Speech and Text Analytics but has limited features. Are you part of the Verint Speech and Text Analytics team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Speech and Text Analytics Community](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-speech-and-text-analytics/competitors/alternatives) ## User Insights Average based on 89 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) RR Rovin R. Enterprise (\> 1000 emp.) 9/23/2024 "esy to use" 4.5/5 What do you like best about Verint Speech and Text Analytics? innovative and east to use. understanding why customers call Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? speech needs to be the same across all capabilities Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? voice of the customer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Mattias L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mattias L.") ML Mattias L. Manager, IT Telecom Small-Business (50 or fewer emp.) 6/14/2022 "mining for gold using Verint speech analytics" 4/5 What do you like best about Verint Speech and Text Analytics? Using Verint speech analytics has allowed us to mine the call recordings for previously unknown patterns. While using configured keywords and categories to look for anticipated patterns, the speech engine will also highlight anomalies and on a single pane of glass display information that can be used for a deeper dive. This has allowed us to not only fine tune our operations, but also increase our CX and NPS scores. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Speech analytics is an inherently difficult field and accuracy is paramount. Sometimes the speech transcription is not as accurate as desired which may cause the analytics portion to not work as well. As long as this is understood and factored in, mitigating steps can be taken. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? It has helped us detect patterns in questions pertaining to the Affordable Care Act (ObamaCare) that has allowed us to get out in front with FAQs addressing several concerns. We have also found several differencies regarding why our members call us, based on age, location, and time of year. Review collected by and hosted on G2.com. Show More 10/12/2023 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign TA Theresa A. Enterprise (\> 1000 emp.) 9/24/2024 "Analyst" 4/5 What do you like best about Verint Speech and Text Analytics? Trends for new product rollouts. Opportunities agents Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Transcription concerns. Terms creation. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Transcription Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Small-Business (50 or fewer emp.) 9/23/2024 "new and fresh" 5/5 What do you like best about Verint Speech and Text Analytics? speed of accessing interaction data without having to jump through hoops. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? the accuracy of the transcriptions, time it takes for the interactions to be transcribed Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? it allows us to be very specific and locate interactions to coach or give us trends to help the business see any gaps. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") CC Verified User in Consumer Services Mid-Market (51-1000 emp.) 9/24/2024 "Great tool!" 4.5/5 What do you like best about Verint Speech and Text Analytics? A useful tool to save time when performing data analysis. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Nothing. I like it too much and also use a lot of AI. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? To have information readily available at the moment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") CI Verified User in Insurance Enterprise (\> 1000 emp.) 11/14/2023 "A Speech Product that makes a difference" 4.5/5 What do you like best about Verint Speech and Text Analytics? Our company has used several speech products which have only produced poor transcription and idenfications of call types built out in categories. Now that we have Verint, we have been able to identify calls that have a use in training associates, finding critical situations that need attention faster, have another tool to understand the voice of our customer and produces solid results in building out our desired categories. As a quality and training manager, I am able to use speech to identify calls needed for review in customer service models that don't operate on the standard queue delivery of call type. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? It would be nice if you could evaluate a call from speech verses having to flag it and go to an inbox or folder to evaluate through the interactions tab. It would also be nice to be able to create groups that shared a speech saved search rather than making it public to everyone in the organization. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? It is able to deliver sets of calls for IVR set ups that don't operate on 800# and queue delivery of calls. It allows us to create searches for calls that are critical in nature and require a timely review to assure accuracy of the process and avoid buying claims due to a human error on our associate's part. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/23/2024 "Product Review" 5/5 What do you like best about Verint Speech and Text Analytics? Felxibility and able to build custome requirements and add tools that will work for your business Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Not clear what tools will work with current architecture and infrastructure Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Omnichannel visibility and CX insights Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") IA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 9/23/2024 "Seamless deployment" 5/5 What do you like best about Verint Speech and Text Analytics? Real time analytics. Moments dashboards. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Cost is pretty high. Need discount basis scale. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Customer sentiment analysis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Amanda Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda Y.") AY Amanda Y. Manager, Training & Consulting Enterprise (\> 1000 emp.) 5/31/2023 "Truest Voice of Customer Available" 5/5 What do you like best about Verint Speech and Text Analytics? I love how easy Speech Analytics is to use. Compared to other platforms, Verint is one of the best tools to quickly identify call drivers and group similar to themed calls together. The accuracy of transcription is stong and using Verint as a single unified platform makes this process very user friendly and less overwhelming. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I dislike that the exporting of interaction data is complex- needing to save it as a report and then export the report to excel is fine but there are so many header rows that need to be deleted as well as columns. It takes time to get the export ready for an analysis. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Identifying why callers call in multiple times for the same reason. By reviewing categorized calls, we have been able to identify agent knowledge gaps, enhancements required for our IVR, and also marketing campaigns that are driving increased call volumes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 7/17/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Verint used for Call Evaluations" 4/5 What do you like best about Verint Speech and Text Analytics? Verint converted speech into text, it had the feature of translating the audio into text... Verint also had the benefit of forwarding the call when there was dead air in some part of the call giving the benefit to the evaluator to save time Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Verint missed on capturing screen recording for some of the calls, this needs to be fixed as screen recording is a key part of call evaluation for evaluators in a contact centre... Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Verint was used to evaluate calls for customer relations advisor in a contact centre. Listening to calls and providing timely feedback to advisors made sure they were more productive, because as leaders we were able to provide continuous coaching & feedback to the advisors which in turn improved call quality and advisors were able to meet customer expectations.... Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Speech and Text Analytics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Speech and Text Analytics ](https://www.g2.com/products/verint-speech-and-text-analytics/discussions/new) GU Guest User • Last activity 12 months ago What is Verint Text Analytics used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) [ View all Discussions ](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) Verint Speech and Text Analytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-speech-and-text-analytics) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) ##### Explore More [Best cloud-based EDI solution](https://www.g2.com/discussions/what-s-the-best-cloud-based-edi-solution)[What MFA tool supports biometric authentication methods?](https://www.g2.com/discussions/what-mfa-tool-supports-biometric-authentication-methods)[What are the top reputation management services platforms for organizations of 50–500 employees in retail, e-commerce, and services?](https://www.g2.com/discussions/what-are-the-top-reputation-management-services-platforms-for-organizations-of-50-500-employees-in-retail-e-commerce-and-services) [Leading software for managing member communities online](https://www.g2.com/discussions/what-is-the-leading-software-for-managing-member-communities-online)[Best platforms for low-code and no-code app creation](https://www.g2.com/discussions/best-platforms-for-low-code-and-no-code-app-creation)[Pros and Cons Details](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)