--- title: Verint Speech and Text Analytics Reviews meta\_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Speech and Text Analytics Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Speech and Text Analytics but has limited features. Are you part of the Verint Speech and Text Analytics team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Speech and Text Analytics Community](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-speech-and-text-analytics/competitors/alternatives) ## User Insights Average based on 89 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) DC Diego C. Digital Channel leader Enterprise (\> 1000 emp.) 9/23/2024 "This tool will give to you all the informations that you need to understand your costumer" 4.5/5 What do you like best about Verint Speech and Text Analytics? quality of the data, the dashboard is very good and easy to use Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? sometimes the words in portuguese its hard to find a correlation Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? using the tool i could understand more about the behavior of my clients. all this help me to change de costumer journey Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CL Cesar L. Enterprise (\> 1000 emp.) 9/24/2024 "Verint Speech analytics" 5/5 What do you like best about Verint Speech and Text Analytics? Great product. Able to obtain feedback of calls and interactions for agents. Very helpful too. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? None so far. The tool is easy to use. Able to obatin what management needs. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Able to provide feedback and better understading of agent's calls Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JP Jenn P. Quality Director Enterprise (\> 1000 emp.) 9/24/2024 "Speech Analytics Experience" 4/5 What do you like best about Verint Speech and Text Analytics? The ability to quickly identify key call drivers to make informed decisions. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The time and effort to fine tune categories. We need the quality bot! Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? The ability to quickly indentify climate pressures taking place in the industry. Ie change health Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JS john s. Enterprise (\> 1000 emp.) 9/24/2024 "implemented speech analytics not know the extensive training needed" 3.5/5 What do you like best about Verint Speech and Text Analytics? it allows our quality team to simply screen a set of like calls Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? the accuracy is way too low and requires a lot of tuning Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? easily identifeid when caller were calling about a recent DOT requirememnt Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign GB George B. Mid-Market (51-1000 emp.) 9/23/2024 "Transcriptions helps understand stand what is going on in the call center on a larger scale" 4.5/5 What do you like best about Verint Speech and Text Analytics? I like the acuracy of the transcription Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? only thing i dislike is that we do notnhave real time transcription yet, lol Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Helps with what is going on with our website withcutomer now allowed to do transations Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 9/24/2024 "Verint Speech Analytics" 2.5/5 What do you like best about Verint Speech and Text Analytics? Verint Speech Analytics allows our organization to gather valuable insights from our call data.We utilize Speech Analytics in our organization daily. Once categories are configured, the module is easyuu to navigate. The customer support provided by Verint is quick and easily accessible. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Verint Speech Analytics categories are challeging to configure. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? The categories are not intuitive to configure and require a significant amount of lift to enable and configure within the platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 9/23/2024 "Solid CX software from an industry leader!" 4/5 What do you like best about Verint Speech and Text Analytics? Having an actionable dashboard of customer feedback and issues provides valuable insight to our day to day business! Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? While we have enjoyed Verint's suite of products, Speech and Text anayltics took a bit of work on our end to get to the point of useful information. These may have been driven more by pressures within our company. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Identifying common problems for our call center training teams to identify potential training topics. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") IA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 9/24/2024 "Great features, looking forward to the new Bots." 4.5/5 What do you like best about Verint Speech and Text Analytics? The interface is easy to use and displays a LOT of good information to the user. The timeline is great and the ability to review the rep's actions they took during an interaction is awesome. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Speech Transcription is not alwasy accurate. We have low confidence scores in our transcription. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Before moving to verint we did not have a speech transcription service, this has greatly benefited our QA team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Bernie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bernie G.") BG Bernie G. Business Project Senior Specialist - Verint Analytics Enterprise (\> 1000 emp.) 9/23/2024 "Identify barrier areas without call listening" 5/5 What do you like best about Verint Speech and Text Analytics? Call transcription and data mining for all calls instead of manual auditing Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Transcription is challenging with demographic verbiage like Pittsburgh Eze.. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Time save reducing manual audits Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AM Alexander M. Data Analyst Enterprise (\> 1000 emp.) 9/24/2024 "Solid product for quick analysis" 5/5 What do you like best about Verint Speech and Text Analytics? Verint speech offers category building and resilient analytics. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Having to boost the product monthly but we are doing davinci next year Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Sentiment Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Verint Speech and Text Analytics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Speech and Text Analytics ](https://www.g2.com/products/verint-speech-and-text-analytics/discussions/new) GU Guest User • Last activity 12 months ago What is Verint Text Analytics used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) [ View all Discussions ](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) Verint Speech and Text Analytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-speech-and-text-analytics) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) ##### Explore More [Which database comparison solutions generate safe synchronisation scripts that reduce deployment risk?](https://www.g2.com/discussions/which-database-comparison-solutions-generate-safe-synchronisation-scripts-that-reduce-deployment-risk)[What social listening tools work well for consumer brands trying to understand what real customers are saying about their products across Reddit, TikTok and forums?](https://www.g2.com/discussions/what-social-listening-tools-work-well-for-consumer-brands-trying-to-understand-what-real-customers-are-saying-about-their-products-across-reddit-tiktok-and-forums)[Best Virtual Data Room Software](https://www.g2.com/discussions/looking-for-the-best-virtual-data-room-software-in-2025) [Which influencer marketing tool is most effective](https://www.g2.com/discussions/which-influencer-marketing-tool-is-most-effective)[Best desktop affiliate marketing software for tech companies](https://www.g2.com/discussions/best-desktop-affiliate-marketing-software-for-tech-companies)[Pros and Cons Details](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)