--- title: Verint Speech and Text Analytics Reviews meta\_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Speech and Text Analytics Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Speech and Text Analytics but has limited features. Are you part of the Verint Speech and Text Analytics team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Speech and Text Analytics Community](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-speech-and-text-analytics/competitors/alternatives) ## User Insights Average based on 89 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) MK matt k. Mid-Market (51-1000 emp.) 9/24/2024 "new user!" 5/5 What do you like best about Verint Speech and Text Analytics? new user to verint speech and voice analytics. really enjoying the learning process and capabilities. i am excited to continue to learn and use the product and discover the outcomes it can provide. working on patience as its not ready made and takes time to tune and adjust. integration has been simple, and i really appreciate communication from customer experience and trainers. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? nothing pof note so far. have to trust the process. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? speech and text analytics has so far, in my very short time using it, helped us identify what is and is not an "issue" in our call center. the ability to track silence time and its effects on a call has been extremely helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ML Mathew L. Enterprise (\> 1000 emp.) 9/23/2024 "Speech Analytics Review" 4/5 What do you like best about Verint Speech and Text Analytics? We have been able to implement 91 RTSA alerts for 18 speech categories. These alerts have been very helpful to our agents (coaches & case managers) in being able to better support the healtgh and wellbeing of our customers. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Our company uses post call speech, AQM, and RTSA. All three of these tools utilize different commands/syntax which makes it difficult to apply learnings in one tool to another. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? better supporting our agents so they can better support our customer. We use RTSA and AQM to complete this task. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JM Josie M. Enterprise (\> 1000 emp.) 9/23/2024 "Actionable Insights in Understandable Context" 5/5 What do you like best about Verint Speech and Text Analytics? I like that these programs help us bridge the gap between our data and our operators. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I wouldn't use the term "dislike" but I do wish the programs were integrated. It would be nice to see all channels in one easy to see view Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? We're currently using it most for contact and handle time reduction but we also use it for agent performance and voice of the customer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign RL Renee L. Mid-Market (51-1000 emp.) 9/23/2024 "Speech Analytics" 5/5 What do you like best about Verint Speech and Text Analytics? My favorite part of speech analytics is being able to use to use it to help find and narrow down any system issues we may be having. And to quickly find calls for certai topica Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I have not found anything i do not like so far. Still relatively new to Vering Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Using it to find repetative calls reguarding any issues our guests may be incurring. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DC Desiree C. Manager I, Quality Enterprise (\> 1000 emp.) 8/20/2024 "How Verint SA introduced Speech and Text Analytics Technology to me" 3.5/5 What do you like best about Verint Speech and Text Analytics? Verint Speech Analytics opened so may possibilities for me. It teaches me how to be creative in building categories and saving my filters with it. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? There arw some packages in Verint SA that Design Tab is not included. It could have been easier for admin users like myself if we are given Design and Tune Access. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? It helped one of the programs i am supporting to eliminate a manual process. And one account, drive compliance on offering Post Call Surveys Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile JC Juan C. Digital Channels Specialist Enterprise (\> 1000 emp.) 9/23/2024 "Powerful tool to know what to do" 5/5 What do you like best about Verint Speech and Text Analytics? Praticity to use, tool integrated with all other Verint suite tools, easy to use, high responsive. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Sometimes the tool presents a invalid transcription for some portuguese words and terms. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? We want to know what your custumers are talking with our agents and know because who wanted to talk with then, even we have the object of demand in our digital channels. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Dora P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dora P.") DP Dora P. IT Agile Delivery Manager Enterprise (\> 1000 emp.) 9/24/2024 "Speech Analytics" 5/5 What do you like best about Verint Speech and Text Analytics? The accuracy of the transcription and easy to use. The information presented out of the box provides great insights to then create speech categories. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The time it takes to transcribe calls should be improved, currently it takes about 2-4 hours. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Getting insights on why customer calls, improving our interactions, systems, and other items that come to light w/o our knowledge. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AS Alina S. Enterprise (\> 1000 emp.) 9/23/2024 "Very good tool, but needs more efficiency in portuguese" 4/5 What do you like best about Verint Speech and Text Analytics? Its is the best tool to see words cotegorized. There`s easy to manage and change users. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Im portuguese speaker, so the dicticonary in portuguesse is not so good than english. For us, is really important to improve that to make much better evaluations. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? categorized words which its not allowed. Is used to monitorize teams by a compliance perspective. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JG Jeff G. Enterprise (\> 1000 emp.) 9/24/2024 "Bringing speech to live" 4.5/5 What do you like best about Verint Speech and Text Analytics? Taken the speech and transcribing it so that we can run analytics against our interactions. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The on-prem transcription accuracy is not as high as we would like and is not allowing me to use sppech analytics to its fullest. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Trying to understand the voice of customer, and what is trending. DIscover unknown issues and remove bias. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 9/24/2024 "Verint Speech Analytics" 3/5 What do you like best about Verint Speech and Text Analytics? Verint Speech Analytics allows our quality team to expedite the call review process and flag calls with ease. The tool is intuitive and allows users to easily update categories to get the most insights out of our call data. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The tool is unreliable for transcription accuracy. The tool also lacks reliability in reporting and audit trail. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Speech Analytics allows our Quality Team to save time and money by flagging calls based on speech categories. Because of this solution we no longer have to manually search for and flag contacts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Verint Speech and Text Analytics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Speech and Text Analytics ](https://www.g2.com/products/verint-speech-and-text-analytics/discussions/new) GU Guest User • Last activity 12 months ago What is Verint Text Analytics used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) [ View all Discussions ](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) Verint Speech and Text Analytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-speech-and-text-analytics) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) ##### Explore More [Best cloud-based EDI solution](https://www.g2.com/discussions/what-s-the-best-cloud-based-edi-solution)[What MFA tool supports biometric authentication methods?](https://www.g2.com/discussions/what-mfa-tool-supports-biometric-authentication-methods)[What are the top reputation management services platforms for organizations of 50–500 employees in retail, e-commerce, and services?](https://www.g2.com/discussions/what-are-the-top-reputation-management-services-platforms-for-organizations-of-50-500-employees-in-retail-e-commerce-and-services) [Leading software for managing member communities online](https://www.g2.com/discussions/what-is-the-leading-software-for-managing-member-communities-online)[Best platforms for low-code and no-code app creation](https://www.g2.com/discussions/best-platforms-for-low-code-and-no-code-app-creation)[Pros and Cons Details](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)