--- title: Verint Speech and Text Analytics Reviews meta\_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 89 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Speech and Text Analytics Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Speech and Text Analytics but has limited features. Are you part of the Verint Speech and Text Analytics team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Speech and Text Analytics Community](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-speech-and-text-analytics/competitors/alternatives) ## User Insights Average based on 89 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) TK Trevor K. Enterprise (\> 1000 emp.) 9/9/2025 "Great insights however transcription accuracy is poor." 4/5 What do you like best about Verint Speech and Text Analytics? The ability to obtain call driver insights. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Would like more robust reporting and dashboards. The limited functionality of number of categories. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Providing insights and call drivers across 42 departments, Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Product Management Senior Manager Enterprise (\> 1000 emp.) 9/10/2025 "Overall great product" 3.5/5 What do you like best about Verint Speech and Text Analytics? I like the reporting and dashboards available to data mine opportunities Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? We have had issues with integration with our new phone system Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? NA Just rolling into my area Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AL Alex L. Enterprise (\> 1000 emp.) 9/10/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "High accuracy and language detection!" 5/5 What do you like best about Verint Speech and Text Analytics? Language detection is pretty cool and cuts server cost Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? When detection does not correctly identify the language of a call Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Helping customers identify sentiment trends Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CM Charlie M. Mid-Market (51-1000 emp.) 9/9/2025 "CCO Usage" 5/5 What do you like best about Verint Speech and Text Analytics? Speech analytics and sentiment reading allows for great usage. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Access to other departments can be challenging with concerns. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Training opportunities for CCO Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign PM pam m. Enterprise (\> 1000 emp.) 9/10/2025 "speech" 4/5 What do you like best about Verint Speech and Text Analytics? ability to produce reports and analytics to improve service Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? transcription concerns with clinican content Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? recently found significant volume of work avoidance Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/10/2025 "Very helpful" 5/5 What do you like best about Verint Speech and Text Analytics? The ability to search calls by various words and phrases Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? I would like for more of our business to have licenses. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? It is solving the problem of not being able to find certain calls and being able to group calls by topic Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Enterprise (\> 1000 emp.) 9/10/2025 "A brief review of speech analytics" 2.5/5 What do you like best about Verint Speech and Text Analytics? The large amount of categories to choose from. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? The number of categories that are not completely relevant. The need to be on the cloud to fully utilize the functionality at 90+%. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Understanding the VOC and focusing on QA issues with agents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 9/10/2025 "Verint Speech Analytics" 5/5 What do you like best about Verint Speech and Text Analytics? Built in reporting capabilities and use of easy including category creation. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Transcription accuracy still has some opportunities for improvement. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? Ability to identify most common call types and trends over time to help us understand call drivers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") EC Verified User in Consumer Services Mid-Market (51-1000 emp.) 9/9/2025 "We understood and discovered the potential this tool has." 4.5/5 What do you like best about Verint Speech and Text Analytics? Better visibility on the CX's sentiment. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? nothing for now, too new to say at this time. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? we haven't used it yet. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Jael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jael M.") JM Jael M. Business System Analyst Enterprise (\> 1000 emp.) 9/24/2024 "Best Speech Tool out there" 5/5 What do you like best about Verint Speech and Text Analytics? Speech Analytics is a very useful tool and having the capacity to extract transcript data easily allows us to use the text to merge with our external analytical tools and data lakes to use our own Suggestion models and phrase AI to find new terms or business centric phrases to incorporate to the language models to enhance what how we conduct business with our customers. Review collected by and hosted on G2.com. What do you dislike about Verint Speech and Text Analytics? Perhaps one of the things we have struggled with is that, being in a script heavy environment, we sometimes have a hard time reducing the "noise" of the scripted parts from the speech data to actually get to the juicy bits; but all in all the solution is a great asset to have and use whenever you want to measure the temperature of how your business responds to customer concerns. Review collected by and hosted on G2.com. What problems is Verint Speech and Text Analytics solving and how is that benefiting you? find where our processes may need tweaking based on the discussions held with our customers and what phrases we are able to incorporate to our scripts to communicate better and more effectively with the customer. This tool is also provides visibility to how the our agents address our cusomter concerns and meet soft skill requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Verint Speech and Text Analytics? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Speech and Text Analytics ](https://www.g2.com/products/verint-speech-and-text-analytics/discussions/new) GU Guest User • Last activity 12 months ago What is Verint Text Analytics used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) [ View all Discussions ](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verint-speech-and-text-analytics/pricing) Verint Speech and Text Analytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-verint-speech-and-text-analytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-speech-and-text-analytics) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) ##### Explore More [Which database comparison solutions generate safe synchronisation scripts that reduce deployment risk?](https://www.g2.com/discussions/which-database-comparison-solutions-generate-safe-synchronisation-scripts-that-reduce-deployment-risk)[What social listening tools work well for consumer brands trying to understand what real customers are saying about their products across Reddit, TikTok and forums?](https://www.g2.com/discussions/what-social-listening-tools-work-well-for-consumer-brands-trying-to-understand-what-real-customers-are-saying-about-their-products-across-reddit-tiktok-and-forums)[Best Virtual Data Room Software](https://www.g2.com/discussions/looking-for-the-best-virtual-data-room-software-in-2025) [Which influencer marketing tool is most effective](https://www.g2.com/discussions/which-influencer-marketing-tool-is-most-effective)[Best desktop affiliate marketing software for tech companies](https://www.g2.com/discussions/best-desktop-affiliate-marketing-software-for-tech-companies)[Pros and Cons Details](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)