--- title: Verint Speech and Text Analytics Reviews meta_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 89 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Speech and Text Analytics Reviews **Vendor:** Verint **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 89 ## About Verint Speech and Text Analytics Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. ## Verint Speech and Text Analytics Pros & Cons **What users like:** - Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. (15 reviews) - Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. (8 reviews) - Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. (8 reviews) - Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. (7 reviews) - Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. (6 reviews) - Call Monitoring (5 reviews) - Customizability (5 reviews) - Users value the **efficient data management** features of Verint, enabling insightful, data-driven decisions seamlessly. (5 reviews) - Users value the **actionable insights** from Verint Speech and Text Analytics, enhancing customer experience and decision-making. (5 reviews) - Reporting (5 reviews) **What users dislike:** - Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. (11 reviews) - Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. (10 reviews) - Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. (5 reviews) - Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. (3 reviews) - Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. (3 reviews) - Learning Curve (3 reviews) - Users are frustrated by the **missing real-time transcription** feature and the lack of a data model in Verint. (3 reviews) - Users find the **time-consuming transcription process** frustrating, often requiring hours to finalize accurate results. (3 reviews) - Admin Challenges (2 reviews) - Users find the **dashboard issues** frustrating, citing limited functionality and the need for manual report creation. (2 reviews) ## Verint Speech and Text Analytics Reviews ### 1. It was great, we got some good insights, however I more detailed review is needed. **Rating:** 4.0/5.0 stars **Reviewed by:** Sachin D. | Workforce Management Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Speech and Text Analytics?** Trends could be helpful Loved the way, it offered to build your own categories. **What do you dislike about Verint Speech and Text Analytics?** I could be wrong, but you could not tie back the results on a agent level. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Very early to define that, unless we use the 120 day risk free period. ### 2. Verint Speech Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** james c. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** ability to narrow down points of interest and pain points **What do you dislike about Verint Speech and Text Analytics?** older transcription quiality leaves something to be desired **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** ability to identify issues in near real time, and quickly move to resolution ### 3. speech **Rating:** 4.0/5.0 stars **Reviewed by:** pam m. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** ability to produce reports and analytics to improve service **What do you dislike about Verint Speech and Text Analytics?** transcription concerns with clinican content **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** recently found significant volume of work avoidance ### 4. Verint Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** Built in reporting capabilities and use of easy including category creation. **What do you dislike about Verint Speech and Text Analytics?** Transcription accuracy still has some opportunities for improvement. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Ability to identify most common call types and trends over time to help us understand call drivers. ### 5. Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Dora P. | IT Agile Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** The accuracy of the transcription and easy to use. The information presented out of the box provides great insights to then create speech categories. **What do you dislike about Verint Speech and Text Analytics?** The time it takes to transcribe calls should be improved, currently it takes about 2-4 hours. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Getting insights on why customer calls, improving our interactions, systems, and other items that come to light w/o our knowledge. ### 6. Bringing speech to live **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff G. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** Taken the speech and transcribing it so that we can run analytics against our interactions. **What do you dislike about Verint Speech and Text Analytics?** The on-prem transcription accuracy is not as high as we would like and is not allowing me to use sppech analytics to its fullest. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Trying to understand the voice of customer, and what is trending. DIscover unknown issues and remove bias. ### 7. Verint Speech Analytics **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** Verint Speech Analytics allows our quality team to expedite the call review process and flag calls with ease. The tool is intuitive and allows users to easily update categories to get the most insights out of our call data. **What do you dislike about Verint Speech and Text Analytics?** The tool is unreliable for transcription accuracy. The tool also lacks reliability in reporting and audit trail. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Speech Analytics allows our Quality Team to save time and money by flagging calls based on speech categories. Because of this solution we no longer have to manually search for and flag contacts. ### 8. implemented speech analytics not know the extensive training needed **Rating:** 3.5/5.0 stars **Reviewed by:** john s. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** it allows our quality team to simply screen a set of like calls **What do you dislike about Verint Speech and Text Analytics?** the accuracy is way too low and requires a lot of tuning **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** easily identifeid when caller were calling about a recent DOT requirememnt ### 9. Great features, looking forward to the new Bots. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** The interface is easy to use and displays a LOT of good information to the user. The timeline is great and the ability to review the rep's actions they took during an interaction is awesome. **What do you dislike about Verint Speech and Text Analytics?** Speech Transcription is not alwasy accurate. We have low confidence scores in our transcription. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Before moving to verint we did not have a speech transcription service, this has greatly benefited our QA team. ### 10. new and fresh **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Speech and Text Analytics?** speed of accessing interaction data without having to jump through hoops. **What do you dislike about Verint Speech and Text Analytics?** the accuracy of the transcriptions, time it takes for the interactions to be transcribed **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** it allows us to be very specific and locate interactions to coach or give us trends to help the business see any gaps. ## Verint Speech and Text Analytics Discussions - [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) - 1 comment - [View Verint Speech and Text Analytics pricing details and edition comparison](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bsentiment_snippet%5D=1163539&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A53%3A49+-0500&secure%5Bsession_id%5D=04242c9f-c490-46c9-9a4d-95fcd8125928&secure%5Btoken%5D=4ee9efe4d65fbabb938a5a78004e763f3d703a97ea926d0230a058c64b2e843b&format=llm_user) ## Verint Speech and Text Analytics Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Setup** - Integration - Maintenance - No-Code - Third-Party Integrations **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Data** - Security - Data Visualization - Real-Time Data - Visual Analytics **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing - Multi-Language - Trend Analysis - Text Analysis - Qualitative Comparative Analysis - Statistical Analysis - User Research Analysis - Ad hoc Analysis - Quantitative Analysis **Generative AI** - AI Text Summarization - Generative AI **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Monitoring - Activity Tracking - Data Collection - Access Controls/Permissions - Predictive Analytics - Computer Assisted Coding - Activity Dashboard - Real-Time Analytics - AI Copilot - Reporting & Statistics - Data Import/Export - Mixed Methods Research - Website Analytics - Multimedia Support - Media Analytics - Categorization/Grouping - Data Storage Management - Feedback Management - Tagging - Collaboration Tools - Single Sign On - Drag & Drop - Annotations - Customizable Branding - Data Coding - Multiple Data Sources - API - Search/Filter - Customizable Reports ## Top Verint Speech and Text Analytics Alternatives - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)