--- title: Verint Speech and Text Analytics Reviews meta_title: 'Verint Speech and Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 89 reviews by the users' company size, role or industry to find out how Verint Speech and Text Analytics works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 89 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Speech and Text Analytics Reviews **Vendor:** Verint **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 89 ## About Verint Speech and Text Analytics Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. ## Verint Speech and Text Analytics Pros & Cons **What users like:** - Users appreciate the **intuitive design** of Verint Speech and Text Analytics, making call reviews and insights seamless. (15 reviews) - Users praise the **high accuracy** of Verint Speech and Text Analytics, delivering valuable insights for informed decision-making. (8 reviews) - Users value the **real-time insights** provided by Verint Speech Analytics, enhancing call reviews and improving quality assurance efficiency. (8 reviews) - Users praise the **real-time analytics** feature of Verint, enabling effective management of interactions through insightful dashboards. (7 reviews) - Users value the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance improvement. (6 reviews) - Call Monitoring (5 reviews) - Customizability (5 reviews) - Users value the **efficient data management** features of Verint, enabling insightful, data-driven decisions seamlessly. (5 reviews) - Users value the **actionable insights** from Verint Speech and Text Analytics, enhancing customer experience and decision-making. (5 reviews) - Reporting (5 reviews) **What users dislike:** - Users find **accuracy issues** in Verint Speech and Text Analytics, particularly with sarcasm and transcription confidence levels. (11 reviews) - Users note **inaccuracy in transcription** , expressing concerns about unreliable results and low confidence scores. (10 reviews) - Users face **transcription challenges** with clinician content, especially regarding noise from scripted parts and Portuguese terms. (5 reviews) - Users face challenges with **inadequate reporting** , struggling with manual report creation and limited dashboard functionality. (3 reviews) - Users face **integration issues** with Verint, wishing for a more agnostic approach to call platform compatibility. (3 reviews) - Learning Curve (3 reviews) - Users are frustrated by the **missing real-time transcription** feature and the lack of a data model in Verint. (3 reviews) - Users find the **time-consuming transcription process** frustrating, often requiring hours to finalize accurate results. (3 reviews) - Admin Challenges (2 reviews) - Users find the **dashboard issues** frustrating, citing limited functionality and the need for manual report creation. (2 reviews) ## Verint Speech and Text Analytics Reviews ### 1. A brief review of speech analytics **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Speech and Text Analytics?** The large amount of categories to choose from. **What do you dislike about Verint Speech and Text Analytics?** The number of categories that are not completely relevant. The need to be on the cloud to fully utilize the functionality at 90+%. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Understanding the VOC and focusing on QA issues with agents. ### 2. Verint Speech Analytics **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** Verint Speech Analytics allows our quality team to expedite the call review process and flag calls with ease. The tool is intuitive and allows users to easily update categories to get the most insights out of our call data. **What do you dislike about Verint Speech and Text Analytics?** The tool is unreliable for transcription accuracy. The tool also lacks reliability in reporting and audit trail. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Speech Analytics allows our Quality Team to save time and money by flagging calls based on speech categories. Because of this solution we no longer have to manually search for and flag contacts. ### 3. Verint Speech Analytics **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Speech and Text Analytics?** Verint Speech Analytics allows our organization to gather valuable insights from our call data.We utilize Speech Analytics in our organization daily. Once categories are configured, the module is easyuu to navigate. The customer support provided by Verint is quick and easily accessible. **What do you dislike about Verint Speech and Text Analytics?** Verint Speech Analytics categories are challeging to configure. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** The categories are not intuitive to configure and require a significant amount of lift to enable and configure within the platform. ### 4. Muti-Tenant is not the Way to Go **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Verint Speech and Text Analytics?** We have been able to use Categories to find trends in our calls. We also were able to identify several changes that we could make to save Agent Time and reduce Average Handle Time. Searching for Keywords to dig into possible issues was also very useful. **What do you dislike about Verint Speech and Text Analytics?** We had to hire an outside company to train us on how to use Speech analytics and DPA. We went to Verint but were told by our old Account Team that was not something that Verint could help with. Also being in MT Enviornment is frustrating because we have had several times where we found cool new features but had to then open up tickets to request them to be turned on for us which could sometimes take a long time and by the time they got turned on we had lost the enthusiasm to use them. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Speech analytics is giving us a deeper look into the agent and customer interactions. It is allowing us to reduce the time it takes a customer to get an issue resolved and also saving our agents time so they are able to take care of more customers in their shifts. ### 5. The honest Opinion of an Analytics Company **Rating:** 3.0/5.0 stars **Reviewed by:** Kyra M. | Customer, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Verint Speech and Text Analytics?** Verint Speech Analytics is a great company all around yes it has its own pros and cons however what company know throughout does not. Ive known people who work for them and they say the work environment is great. Follow directors whom work in the company they say the work and life balance could be better and that some customers do wish the progress time was faster however those who stick i tout do have compelling happy reviews after. **What do you dislike about Verint Speech and Text Analytics?** The compelling competition of balancing work and personal life. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** marketing establishment has better through the use of Verint. Benefits in the areas of outreach and audience ### 6. I never knew it would be this easy. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Verint Speech and Text Analytics?** I like the boost and increased productivity we have gotten in our business since using this service. **What do you dislike about Verint Speech and Text Analytics?** We are a small company ant not very tech savvy, so getting started was a bit rough. But I have to say customer and tech support we’ve received has been top notch, don’t think I could ask for better. **Recommendations to others considering Verint Speech and Text Analytics:** I’ve been in the customer support field for 25 years, I think this the first time I’ve work with anything that’s been as hassle free not to mention user friendly as this. **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Work had been slow now we have almost too much work for us to handle. We’re getting more correct and through communication from our customers. ### 7. Verint Speech Analytics Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Verint Speech and Text Analytics?** Speech analytics are crucial to the fast moving pace of technology in the 21st century. Through analyzing speech, Verint can provide valuable information to it’s clients. **What do you dislike about Verint Speech and Text Analytics?** The only downside that I can think of, would be the cost. **Recommendations to others considering Verint Speech and Text Analytics:** I would give it a try **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Solving complex problems like customer satisfaction has been increasingly more easy with Verint. ### 8. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Verint Speech and Text Analytics?** It helps me to understand what people are saying **What do you dislike about Verint Speech and Text Analytics?** Sometime it is in transcribe the words Correctly **What problems is Verint Speech and Text Analytics solving and how is that benefiting you?** Being able to see what people are saying without directly speaking with them ## Verint Speech and Text Analytics Discussions - [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) - 1 comment - [View Verint Speech and Text Analytics pricing details and edition comparison](https://www.g2.com/products/verint-speech-and-text-analytics/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A57%3A28+-0500&secure%5Bsession_id%5D=45b63e3a-6a4c-4e0e-8f65-914967bf8c0f&secure%5Btoken%5D=7e2ee7951f35a144528860aca208ee12b1a8fd56fd93a9ea85239481c525968e&format=llm_user) ## Verint Speech and Text Analytics Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Setup** - Integration - Maintenance - No-Code - Third-Party Integrations **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Data** - Security - Data Visualization - Real-Time Data - Visual Analytics **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing - Multi-Language - Trend Analysis - Text Analysis - Qualitative Comparative Analysis - Statistical Analysis - User Research Analysis - Ad hoc Analysis - Quantitative Analysis **Generative AI** - AI Text Summarization - Generative AI **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Monitoring - Activity Tracking - Data Collection - Access Controls/Permissions - Predictive Analytics - Computer Assisted Coding - Activity Dashboard - Real-Time Analytics - AI Copilot - Reporting & Statistics - Data Import/Export - Mixed Methods Research - Website Analytics - Multimedia Support - Media Analytics - Categorization/Grouping - Data Storage Management - Feedback Management - Tagging - Collaboration Tools - Single Sign On - Drag & Drop - Annotations - Customizable Branding - Data Coding - Multiple Data Sources - API - Search/Filter - Customizable Reports ## Top Verint Speech and Text Analytics Alternatives - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - 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