EB
Elizabeth B.
Enterprise (> 1000 emp.)
"Verint QM"
4/5
What do you like best about Verint Quality Management?

Once you figure out the quirks, it's very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

Everytime you make a new template or change a template, it creates a new version and creates downstream obstacles for our reporting team. Review collected by and hosted on G2.com.

JF
janis f.
Enterprise (> 1000 emp.)
"Quality management review"
5/5
What do you like best about Verint Quality Management?

ease of use and ability to contain quality and recordings Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

Some opportunity to make it more flexible based on needs and interests of the business. Review collected by and hosted on G2.com.

Tim L.
TL
Tim L.
Vice President of Student Financial Services
Enterprise (> 1000 emp.)
"new user"
4/5
What do you like best about Verint Quality Management?

lays on top of our existing telephony platform Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

Unsure as we are just implementing the new system Review collected by and hosted on G2.com.

RB
Rich B.
Small-Business (50 or fewer emp.)
"Quality Management is important for overall training and agent evauations"
4/5
What do you like best about Verint Quality Management?

The ability to measure my staff and them providing good and consistent message Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

Just the overall set up of the product, is time consumming Review collected by and hosted on G2.com.

Jose B.
JB
Jose B.
Voice Engineer
Enterprise (> 1000 emp.)
"Easy and Simple"
5/5
What do you like best about Verint Quality Management?

The strong point of Verint QM is its flexibility and easy ness to configure. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

Nothing in particular.... maybe the price? Review collected by and hosted on G2.com.

AF
Anis F.
Enterprise (> 1000 emp.)
"Verint AQM Great Product!"
5/5
What do you like best about Verint Quality Management?

Ease of Implementation,customer support. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

Hard client on Laptop for Screen Capture module. Review collected by and hosted on G2.com.

Nino G.
NG
Nino G.
Leader
Enterprise (> 1000 emp.)
"Its my favorite bot"
5/5
What do you like best about Verint Quality Management?

You check 100% of calls, and you are confident in quality check Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

I dont have any dislikes yet, and hope wont have in future Review collected by and hosted on G2.com.

Richard B.
RB
Richard B.
Manager
Enterprise (> 1000 emp.)
"Sr. Network Engineer"
5/5
What do you like best about Verint Quality Management?

The innovation and constant improvement of the product. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

I do not dislike really anything about the product Review collected by and hosted on G2.com.

RJ
Ralph J.
Sr. UC Engineer
Enterprise (> 1000 emp.)
"Scheduling For Large Call Centers"
4/5
What do you like best about Verint Quality Management?

Robust Paltform, Interactive Community, Mobile App, and Open Integrations with HRIS. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

Occasional Bugs that can take time to fix. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Quality Bot Review"
5/5
What do you like best about Verint Quality Management?

I like the ability to have options to cater to each business individually based on business needs. It's user friendly for the basic needs. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

Being that the Bot is new, it is taking longer to build it than preferred Review collected by and hosted on G2.com.