--- title: Verint Quality Management Reviews meta_title: 'Verint Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 41 reviews by the users' company size, role or industry to find out how Verint Quality Management works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 41 scale: '5' date_modified: '2026-08-07' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- # Verint Quality Management Reviews **Vendor:** Verint **Category:** [Performance Management Software](https://www.g2.com/categories/performance-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 41 ## About Verint Quality Management Verint® Quality Management™ supports multi-channel evaluations, self-assessments, and performance tracking with the ability to integrate automation in the form of the Verint Quality Bot. With Verint Quality Management, you can evaluate all components of a customer interaction, including voice conversations and associated screen data, text-based interactions (such as chat and email), and video, right from a single screen. The solution’s widget-based workspace and omnichannel interaction player provide personalized access to speaker-separated audio waveforms, speech analytics categories, emotions, keywords, interaction tags, annotations, screen recording, applications used by employees, and employee profile information. ## Verint Quality Management Pros & Cons **What users like:** - Users appreciate the **user-friendly navigation** of Verint Quality Management, enhancing their overall experience and productivity. (10 reviews) - Users appreciate the **customization ability** of Verint Quality Management, enhancing monitoring and evaluation based on specific business needs. (4 reviews) - Users highlight the **user-friendly interface** of Verint Quality Management, simplifying monitoring and enhancing agent evaluation. (3 reviews) - Users appreciate the **hands-free automation** of Verint Quality Management, enhancing customer connections and evolving business strategies. (2 reviews) - Users value the **comprehensive features** of Verint Quality Management, offering a complete solution for contact center operations. (2 reviews) - Users value the **flexibility** of Verint Quality Management, enabling deep insights through customizable data fields. (2 reviews) - Helpful (2 reviews) - Performance Management (2 reviews) - Customer Support (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users find Verint Quality Management's interface **not user-friendly** , as its complexity can hinder effective navigation for newcomers. (5 reviews) - Users find the **overall setup process time-consuming** , impacting the efficiency of implementing Verint Quality Management. (3 reviews) - Users find the **inadequate reporting** capabilities of Verint Quality Management limits their ability to perform cluster analysis effectively. (2 reviews) - Users note the **limited features** of Verint Quality Management, which restrict out-of-the-box reporting and API access. (2 reviews) - Users find **navigation difficult** with Verint Quality Management due to its overwhelming data and less intuitive interface. (2 reviews) - Slow Loading (2 reviews) - Users report **slow performance** as the new Verint Quality Management Bot takes longer to build and troubleshoot. (2 reviews) - Admin Limitations (1 reviews) ## Verint Quality Management Reviews ### 1. So many features that allow us to better use our time, but I'm still learning to navigate them all! **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah M. | Learning and Development Transformation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** Using Verint QM has made my life and the lives of those on my team much easier. It allows us to allocate more time to coaching rather than putting in the sweat equity of searching through calls to find errors. Verint AQM does the hard part, so that the humans can spend their time coaching! **What do you dislike about Verint Quality Management?** While having many features is a positive, sometimes the uninteded outcome is lower ease of use. There are so many options and so many features, that sometimes it can be overwhelming. I'm looking forward to learning how to better navigate all that Verint can do. **What problems is Verint Quality Management solving and how is that benefiting you?** The biggest problem solved is the time spent evaluating calls. It saves so much time! ### 2. Verint Quality Management **Rating:** 4.0/5.0 stars **Reviewed by:** Syed T. | Sr Technology Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Verint Quality Management?** Provides great features for supervisors. **What do you dislike about Verint Quality Management?** GUI is a little complex, and should be more user-friendly **What problems is Verint Quality Management solving and how is that benefiting you?** Provides benefits to evaluate usres ### 3. Verint QM **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** Once you figure out the quirks, it's very easy to use. **What do you dislike about Verint Quality Management?** Everytime you make a new template or change a template, it creates a new version and creates downstream obstacles for our reporting team. **What problems is Verint Quality Management solving and how is that benefiting you?** We now have a streamlined Quality program thanks to Verint! ### 4. new user **Rating:** 4.0/5.0 stars **Reviewed by:** Tim L. | Vice President of Student Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** lays on top of our existing telephony platform **What do you dislike about Verint Quality Management?** Unsure as we are just implementing the new system **What problems is Verint Quality Management solving and how is that benefiting you?** Compliance related actions based on that our largest way to interact with the university is through the call center ### 5. Quality Management is important for overall training and agent evauations **Rating:** 4.0/5.0 stars **Reviewed by:** Rich B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** The ability to measure my staff and them providing good and consistent message **What do you dislike about Verint Quality Management?** Just the overall set up of the product, is time consumming **What problems is Verint Quality Management solving and how is that benefiting you?** Overall customer satisfaction and allow to identify where training is needed ### 6. Scheduling For Large Call Centers **Rating:** 4.0/5.0 stars **Reviewed by:** Ralph J. | Sr. UC Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** Robust Paltform, Interactive Community, Mobile App, and Open Integrations with HRIS. **What do you dislike about Verint Quality Management?** Occasional Bugs that can take time to fix. **What problems is Verint Quality Management solving and how is that benefiting you?** Scheduling and Forecasting. ### 7. na **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Quality Management?** Immediate share direct to agent which helps with self-coaching **What do you dislike about Verint Quality Management?** Out of the box reporting is too limiting and does not allow for cluster analysis **What problems is Verint Quality Management solving and how is that benefiting you?** Improving service delivery and creates happier customers ### 8. Reliable but with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** When automation is up and running it is hands free. **What do you dislike about Verint Quality Management?** Significant build time before implementation. **What problems is Verint Quality Management solving and how is that benefiting you?** Automated agent monitoring to ensure our company quality standards are being met. ### 9. Verint OPEN CCAAS OFFERINGS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Verint Quality Management?** You can enhance customer experience by just adding up VERINT OPEN CCAAS Module to make it impactful and powerful .. - VERINT AGENT ASSIST - KNOWLEDGE BASE - SPEECH ANALYTICS - GAMIFICATION **What do you dislike about Verint Quality Management?** Ideally, We should have a complete CCAAS OFFERINGS in place from VERINT **What problems is Verint Quality Management solving and how is that benefiting you?** To make the employee and customer experience more impactpul and enriching ## Verint Quality Management Discussions - [How often does verint get your updated performances?](https://www.g2.com/discussions/50996-how-often-does-verint-get-your-updated-performances) - 1 comment, 1 upvote - [View Verint Quality Management pricing details and edition comparison](https://www.g2.com/products/verint-quality-management/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A32%3A58+-0500&secure%5Bsession_id%5D=e80f701c-b850-4d53-aa1e-42ab4f0957d1&secure%5Btoken%5D=1b3093a225b55800c8945f67e728fe684a359c17ce8c7ddb19cca961fa7bdedf&format=llm_user) ## Verint Quality Management Features **Performance reviews** - 360 Reviews - Customizable Forms - Review Cycle Tracking - Ongoing Performance Tracking - Applicant Tracking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Goals** - Goal Setting/Tracking - Company Goals And OKRs **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise - Surveys & Feedback - 360 Degree Feedback **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **Agentic AI - Performance Management** - Succession Planning - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development - Workflow Automation ## Top Verint Quality Management Alternatives - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 4.2/5.0 (4,227 reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.6/5.0 (3,955 reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - 4.3/5.0 (2,195 reviews)